ABACUS Polycom IP550 Manuale utente
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Abacus Hosted PBX Solution
Polycom IP550/560 Phone Training
Revised:
June 15, 2012
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Getting to know your Polycom IP 550/560
Soft Keys
Shortcut to call logs
Menu navigation arrows
9= select
X = backspace, delete
Feature & Function
Buttons
3 Line Buttons
Mute Button
Speakerphone
Button
Headset Button
Hold Button
Programmable
Speed Dial Buttons
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Buttons versus Soft Keys
Throughout this training and in the user guides, we
will refer to both Buttons and Soft Keys
Buttons:
Refers to the physical buttons on the phone. These vary
depending on the phone model, but are labeled with the
name of the function or feature they perform. They always
perform the same function/feature.
Soft Keys:
Refers to the keys that appear below the LCD screen on
your IP Phone. These are called “soft” because the
function they perform changes depending on the state of the
phone. You will notice different options appearing on the
soft keys when you are on-hook versus on a call, as well as
when you are using the soft keys to perform certain tasks.
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Placing a Call
Preferred Method
Enter number, with handset still in cradle, and
Pick up handset (you will be in handset mode),
or
Press “Dial” soft key or button (you will be in
speakerphone mode)
Option 2:
Pick up handset and dial the number
•NOTE: A digit error while dialing off-hook can be corrected by using the
“X” key under the Navigation Arrow keys.
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Placing a Call (continued)
Do Not dial “9” to get an outside line
If you do dial “9” to get an outside line and then dial the phone
number the system will consider this a “Misdial”
Do Not dial “1” before making a local or long distance call
Like using a cell phone a “1” is not needed when dialing. If you do
dial a “1”, don’t worry, the call will still go through
Always dial the full 10 digit number when placing any call
for North America including your own state
International Calling is optional as a company wide feature.
Cost of International phone calls is posted on the Abacus Group
website www.abacusgroup.com
In order to place International calls your Administrator must
request that this feature be enabled.
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Answering a Call
Pick up the Handset
Press the Speaker button
Press the Headset button
Press the Line key for the line that is ringing
(this
will activate the speakerphone)
Answer or Reject soft key
Answer soft key will answer the ringing line and put your
phone in speakerphone mode
Reject soft key will stop the call from ringing at your phone
and either send it to Voicemail or the next number in your
call forwarding sequence, if you have one set up
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Answering multiple Calls
If you are on line 1 and another call comes in, it will ring
on line 2
You will hear a beep and the LED next to line 2 will flash
Press the Line 2 button to answer that call. This will
automatically put the party on line 1 on hold
If you are done with the party on Line 1, you can press the
“End Call” soft key before answering the second call
Use the Line Buttons to toggle back and forth between the
active calls you have. The LCD screen will update to show
you who is on each line
When you are done with a call, press the “End Call” soft
key to disconnect that call.
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Directories Polycom IP 550/560
Press Directories button
Contact Directory
Call list
Can also access call lists
from navigation arrows
Bottom = Missed Calls
Left = Received Calls
Right = Placed Calls
Top = phone directory speed
dial list. These are contacts
you have added to your
contact directory
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Calling from your Directory/Call Lists
Press the “Directories” button, then select “Call Lists”
then select the list you want to review (Missed Calls,
Received Calls, Placed Calls or Clear)
Scroll to find the caller you want to call
Press the “Dial” Soft Key, which will activate your speaker
phone or pickup the handset
Note: The arrows on the silver disk act as short cuts to
your Call Lists.
Down Arrow: Missed Calls
Left Arrow: Received Calls
Right Arrow: Placed Calls
Up Arrow: Speed Dial (these are the people you entered in your
contact directory).
You can auto dial a Contact by Pressing the Up Arrow and Dialing the
single or multi digit number assigned to each Contact.
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Adding a Contact to your Directory
Press the Directories button, choose Contact Directory
Press the More Soft Key, then the Add Soft Key
Enter the Contact’s name and phone number
Enter the characters like you would when using text messaging on a
cell phone without a QWERTY (full) keyboard, i.e. press the 7 key
four times for the letter “S”, etc
Users who have been entered in your contact directory
will be accessible using the “up” arrow on the silver
disk on your phone
To call a contact in your directory, highlight their name and
press the Dial soft key
Or dial the “Index” number associated to the speed dial
Contact number
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