Access AccessPhone Scheda tecnica
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AccessPhone
A Friendlier Home
Phone Service
Get Started
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Important Numbers
24/7 Customer Service
1-866-363-2225
For all customer care & billing inquiries,
to set up new services, change existing
services or for product information
Press 1
Reporting trouble with existing services
Press 2
For office hours, retail locations or to speak
to our receptionist
Press 3
Fax (Head Office)
306-565-5395
Email
customer[email protected]
Phone Number
Voicemail Password
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AccessPhone
Designed to replace your existing home phone service,
AccessPhone is the friendlier home phone service from
Access.
The following features come
standard with every
AccessPhone Package:
• Name Display
• Number Display
• Unlimited Local Calling
• No Network Access Fees
• No Time-Of-Day Restrictions
• Basic White Pages Listing
• FREE Long Distance Between
AccessPhone Customers
• E911 compatible
• Low-cost long distance options
• Safe, secure, reliable
Includes Great Features
The Access Advantage
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Available Line Types
Primary Line
A primary line is just that–a fully featured, main number
line that identifies you with Access. Use your current local
phone number, or get a new number.
Secondary Line
It’s secondary, but it’s still a fully featured line. This line
allows another separate phone number under your primary
account. Again, you can use either an existing number, or
get a new number. A secondary line is often used as a home
business line, or perhaps by a teenager in your home.
Fax/Modem/Alarm (FMA) Line
A FMA line is a special type of secondary line intended for
use with Fax, Modem, and Alarm-type applications. The
FMA line supports standard voice calls. However, this line is
considered ‘un-featured’–it cannot support active features
such as Call Waiting.
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Included Features
Call Display (Name & Number)
If your phone has a three-line display, both the caller’s
name and number will appear between the first and
second ring. On a two-line display phone, only the caller’s
number will appear.
Unlimited Local Calling
Place ‘direct dial’ calls to any land-line or wireless
telephone number within your local exchange, free of
charge (i.e. numbers that don’t require the long distance
designation ‘1,’ or ‘0’).
To place a local call, please dial the full 10-digit number of
the local party you wish to reach.
Unlimited Subscriber-To-Subscriber
Calling
Place ‘direct dial’ calls to any other AccessPhone
subscriber regardless of their location (including long
distance parties), free of charge.
To place a call to another subscriber, please dial 1 then the
full 10-digit number (1 + area code + number) of the party
you wish to reach.
Long Distance Provider
When you become an AccessPhone subscriber, Access is
your long distance provider.
Permission is not needed from Access to switch to an
alternate long distance provider (arrangements must be
made with the provider of your choice). If you choose to
do so, your current Access features and phone service will
remain unchanged.*
Details on long distance packages, or for North American
or International Long Distance rates, can be found at
www.myaccess.ca.
*Access Communications currently does not have agreements in place with
alternate long distance providers. This may become available in the future,
please make the request with the alternative long distance provider.
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Basic White Pages Listing
With each Primary and Secondary line, you get a basic
White Pages listing (Name, Address, Phone Number),
which appears in both your local telephone directory
(paper) and its affiliated online directory.
You also receive a basic listing (name and number) for
Alternate Numbers (up to two additional numbers per Primary
or Secondary line—see under Optional Service Features). You
may list a different name associated with each number, or use
a general reference, such as ‘Teen Line.’
Yellow Pages listings are the responsibility of the customer
and must be activated by the local directory publisher.
These listings could be subject to a fee as determined by
the directory publisher.
Call Trace *57
Have you received a threatening or harassing phone
call? Initiate a Call Trace by dialing *57 immediately after
hanging up.
A Call Trace record is initiated at our Access Central Office.
You can then file a complaint about the offending call
with your local police. The details of the Call Trace record
are kept confidential, and will only be released to an
authorized law enforcement official.
Caller ID Block *67
If you want privacy when dialing out, block the delivery of
your Calling Name and Number—on a per-call-basis—by
dialing *67 before placing your call. You will hear three
short beeps, then a second dial tone. Place your call. After
you hang up, the Caller ID Block is automatically released.
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Caller ID Block Release *82
If Caller ID Block is your normal default (for example, if you
have an unpublished number), you may wish to ‘unblock’
your number on a per-call-basis—perhaps to call someone
who subscribes to Anonymous Call Screening.
Dial *82 before placing your call. Wait for three short
beeps, then a second dial tone. Place your call, and
your Calling Name and Number will be displayed on the
receiving phone. After you hang up, your default Caller ID
Block is automatically restored.
Automatic Call Back *66
Forget to say something? Dial *66 to redial the number you
just called. If the line is busy, wait for the prompt, then hang
up. A different ring will notify you when the line is free.
Automatic Recall *69
Missed the last call? Dial *69 to hear the last number that
called your phone. To call that number, wait for the prompt,
then enter 1 for an automatic redial of the number. If the line
is busy, wait for the prompt, hang up, and a different ring will
notify you when the line is free.
This feature does not work if the person calling uses Caller
ID Block, or if the phone number cannot be identified (i.e.
a call from an institution or large business). Cell phone and
international numbers are often not identified for Recall
*69 either.
Repair & Maintenance 611
If you are experiencing service issues with your new
Home Phone service, please dial 611 to be routed to the
AccessPhone technical service centre.
If your phone is completely out, call 1-866-363-2225 from
an alternate phone.
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Message Relay Service 711
The Message Relay Service enables customers who are
deaf, hard of hearing, or speech impaired, and who use a
Teletypewriter (TTY), to communicate with others via the
telephone. You simply type your conversation to a Relay
Agent who then reads the typed conversation to the other
party. The Message Relay Service is available 24 hours a
day, 7 days a week. There is no charge for using the Relay
Service to place local calls and regular long distance rates
will apply for long distance calls. Calls placed through the
Relay Service are entirely confidential. Relay agents are
professionally trained and follow a strict code of ethics. No
record of conversation content is retained.
The Teletypewriter equipment is the responsible of the
customer.
You can place a call by dialing the number below,
depending on whether you are calling another TTY device
or a telephone.
Voice to TTY dial 1-800-855-0511
TTY to Voice dial 711
TTY to TTY dial 1-800-855-1155
Police/Fire/Ambulance
Enhanced Service 911
In an emergency, dial 911. All Enhanced 911 Call Handling
Services are available on your Access lines.
Enhanced 911 gives emergency operators Automatic
Location Information (delivered onto their screens at the
time they receive your call), as well as call control features
such as Call Hold, Off Hook Ringback (Howler), On Hook
Ringback (ERB), and Force Disconnect.
911 monthly service fee applies.
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Access To Directory Assistance
411
You get standard Directory Assistance access— simply call
the numbers listed below. Charges apply as follows:
Call Type Rate
411: Directory Assistance
(Local)
Saskatchewan $1
1-AREA CODE-555-1212:
Long Distance Directory
Assistance
All Regions $1
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Long Distance Rates for Operator
Assisted Connected Calls
Canada 0.15 per minute
United States 0.15 per minute
International calls 0.50 per minute
Access To Operator Services 0
To access Operator Services, dial 0. For automated collect
calls, dial 0 + the number you wish to reach. Charges apply
as follows:
Call Type - All Regions Rates*
Person/Person
Operator Assisted
Sent Paid (North America) $4.25
Sent Paid (International Destination) $8.50
Collect (North America) $4.25
Calling Card (North America) $4.25
Calling Card (International) $8.50
Operator Assisted
Sent Paid (North America) $2.50
Sent Paid (International Destination) $6.50
Collect (North America) $2.50
Calling Card (North America) $2.50
Calling Card (International) $6.50
Automated
Sent Paid (North America) $1.75
Sent Paid (International Destination) $4.00
Collect (North America) $1.75
Calling Card (North America) $1.75
Calling Card (International) $4.00
*3rd party billing not available
An operator assisted call that confirms the called party is
available before connecting the call. Charges are applied
to the initiated.
An operator assisted call in which a live operator
provides assistance in completing the call.
A call in which an automated operator assistance system was used to
complete the call.
Indice
