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Concord 4 LTE Module |Installation Guide

Concord 4 LTE Module

INSTALLATION GUIDE

Introduction

The LTE Module for Concord 4 enables wireless reporting of all alarms

and other system events from the Interlogix Concord 4 control panel

using the LTE wireless cellular network. The module can be used as the

primary communication path for all alarm signaling, or as a backup to a

telephone line connection to the central monitoring station. The wireless

alarm signaling and routing service is operated by Alarm.com. The

Concord 4 LTE module also features integrated support for Alarm.com’s

emPowerTM solution with built-in Z-Wave capabilities.

The module interfaces with the Concord panel data bus and is powered

by the panel battery or an auxiliary 12 VDC power supply. Status LEDs

on the LTE module indicate bus and cellular network communications.

Contact Information

For additional information and support on Alarm.com products and

services, please visit www.alarm.com/dealer or contact Alarm.com

Technical Support at 1-866-834-0470.

Compatibility

The module can be used on Concord 4.0 and higher to enable

Alarm.com’s interactive suite of services. This module is not compatible

with Concord 3.x or below panels.

Account Creation

Before installing the Alarm.com LTE Module in a Concord system, a new

customer account needs to be created with Alarm.com. We recommend

creating the account at least 24 hours in advance of installation to

ensure that the radio is activated prior to installation.

To activate an account go to www.alarm.com/dealer and login. Under

the “Customers” heading at the top left of the page click on “Create New

Customer”. You will need the following customer information to create

the account:

•Customer Name

•Customer Address

•Customer Phone Number

•Customer E-mail

•Preferred login name for the customer

•Alarm.com Module Serial Number

At the end of the account creation process you will be able to print a

Welcome Letter for the customer that has their login information and

temporary password for the Alarm.com website.

Installation Overview & Guidelines

Before beginning the module installation, familiarize yourself with the

following installation guidelines and the location of the module and

troubleshooting LEDs and their function as shown in Figure 1 and Table

2, as they are referenced throughout this guide. Using these tips will

help guarantee a successful module installation.

1) Create the customer account on the Alarm.com Dealer Site at least 24

hours before installation. See Account Creation above.

2) Turn off the “Access Code Lock”feature on the panel. This feature

MUST be off for the system to communicate with Alarm.com.

3) Installation consists of finding a mounting location for optimum

wireless signal strength, mounting the module, wiring the module, and

installing a case tamper (if necessary). Use the LTE Status LEDs on the

module to check the signal strength before you permanently mount the

module to avoid signaling issues after the installation is complete.

4) Power the module off of the battery, not off of the panel (see Wiring

on page 2).

5) Perform a manual phone test (Comm Test) to initiate communication

(see Power up on page 3.)

6) Observe panel power limitations as stipulated below:

•The module draws a maximum of 65 mA (continuous) in PowerSave

Mode and 100 mA (continuous) in Idle Mode and Connected Mode

from the panel. The module can draw up to 1600 mA

(instantaneous peaks) from the panel.

•Do not exceed the panel total output power when using panel

power for bus devices and hardwired sensors (refer to panel

documentation).

•Use four-conductor, 22 or 18 gauge stranded wire to connect the

module to the panel. Table 1 shows the maximum wire length for

each gauge.

Table 1: Maximum wire length

Gauge

Maximum Wire Length

22 gauge

40 ft. (12.2 m)

18 gauge

90ft. (27.4 m)

Figure 1: Main module components

Table 2: Component Descriptions

Component

Function

PWR LED

Indicates module power status.

BUS LED

Indicates data bus activity between the panel and module.

AUTO LED

Indicates module/data transceiver communication.

Gateway Status

LEDs

Indicates the current signal and status of the wireless gateway

module. Only the lower three LEDs are used (See Gateway Status

LEDs on page 4 for more information.)

Wiring terminals

Provides wiring connection to the panel.

Antenna

Connectors

Snap-in MMCX antenna connectors. The larger antenna connects

to connector 1, the smaller antenna connects to connector 2.

Module status

LEDs

Indicates communication with the LTE network, report errors, and

signal strength.

Serial number

A 15-digit number. Only the last 10 digits (after the dash “-“) are

used for account activation.

SIM Card

Required for LTE communication.

Figure 2 on page 2 shows the LTE status LEDs and Table 3 on page 2

describes the LED functions. See Module Status LEDs on page 4 for

more information.

PWR LED

BUS LED

AUTO LED

Gateway

Status LEDs

Wiring

Terminals

Antenna Connector 1

Antenna Connector 2

SIM Card

Serial Number

Orange Z-Wave

Antenna

Module Status LEDs

Concord 4 LTE Module |Installation Guide

Figure 2: LTE Status LEDs L1-L5

Bottom of LTE Module

Table 3: Module Status LED Functions

LED

Function

Error LED: L1 will

flash 1 to 8 times in

four-second interval to ind

spec

error

cond

such as

network

erro

panel

commu

nication

erro

LTE

error. See

Table 5 on page 4 for a

list of the errors indicated by L1.

Panel communication

LED: L2 f

shes

every time a data packet is

ived from the

LTE

communication

LED: L3 f

shes

every time a data packet is r

ived

from the

LTE

signal

LED: L4 f

ashe

0 to

times indicating the module signal

strength, or toggles on/off

when

communicating w

the Alarm.com

ser

ers.

Z-Wave Error LED: See

Table 6

on page 4 for more information.

Module Installation

Tools and Supplies Needed

You will need the following tools and supplies:

•Small blade and Phillips screwdriver

•Drill and bits for screws and/or anchors

•Wire cutter/stripper

•Four-conductor, 22-gauge or larger stranded wire

•#6 panhead screws (4 included)

•Wall anchors (4 included)

•2 KΩ EOL resistor (included)

Module Location Guidelines

Prior to beginning installation, use the following guidelines to choose a

location for the module:

•Check the signal strength before choosing a location. Perform a

walking signal strength test by powering the module off the battery

directly (connect the GND and +12V terminals). After two minutes,

LTE status LED L4 will flash between one and five times to indicate

the LTE signal strength level (where 5 is the strongest signal).

Alarm.com recommends a signal level of two or higher for proper

operation of the LTE Module.

•Avoid mounting the module in areas with excessive metal or

electrical wiring, such as furnace or utility rooms.

•Locate the module near an outside wall, preferably on an upper

level.

•Do not mount the module gateway inside of the panel’s metal box.

Doing so will negatively impact Z-Wave performance.

•For homes or businesses located in canyons or with hills nearby, it is

necessary to place the antenna higher in the building.

Mounting the Module and Connecting the Antenna

To mount the module:

1) Press down on the top of the enclosure cover (See Figure 3) and set it

aside.

Figure 3: Enclosure Cover

2) The LTE module requires 2 antennas for proper operation. Both

antennas are pre-installed for convenience. The larger antenna will be

connected to antenna connector 1 and the smaller antenna will be

connected to antenna connector 2.

3) For optimal signal strength the antennas should be placed as far

away from the module as possible and as far away from each other as

possible. The recommended antenna orientation is shown in Figure 4

Figure 4: Antenna wire orientation

4) Place the module back plate on the wall at the desired mounting

location, check for level, and mark the three mounting holes and the

wire access area (Figure 4). Be sure to leave room above the back

plate to route the antennas.

5) Set the back plate aside and drill holes at the mounting and wire

access area locations.

6) Use wall anchors where studs are not present and secure the back

plate to the wall with the enclosed screws.

CAUTION: You must be free of static electricity before handling electronic

components. Touch a grounded metal surface before touching the circuit board.

Wiring

To wire the module to the panel, do the following:

1) Remove panel AC Power and disconnect the backup battery. This is

necessary to prevent damaging the panel or module while making

wiring connections.

2) Wire the module to the panel bus and to the battery terminals for

power as shown in Figure 5.

Not

module can also be powered off

2000 two amp

power supply

(

600

-101

but should not be powered

ctly

nel.

Press down here

Concord 4 LTE Module |Installation Guide

Figure 5: Wiring Terminals

3) If required, connect an input device to the module Z1 and ZCOM

terminals.

Case Tamper Switch Installation (Optional)

If the module is easily accessible, you can add case tamper detection to

activate an alarm or trouble (depending on panel programming) when

the cover is removed.

To install the tamper switch, see Figure 6 and do the following:

1. Slide the reed switch into the plastic holder on the module back plate.

2. Connect a UL Listed reed switch (with a 2 KΩEOL resistor 01-022) to

the module zone input or to any unused hardwired input on the panel.

3. Insert the magnet into the nibs on the top cover and press the magnet

clip down over the magnet until it clicks into place into the cover.

Figure 6: Case tamper switch installation

Power Up

To power up the module and panel and start communication between

them, do the following:

1) Verify that all wiring between the panel and module is correct.

2) Connect the backup battery and restore AC power to the panel.

Note: Whenever the module is added or changed, you must remove panel

power and reapply it for the panel and module to communicate successfully.

3) Enter installer program mode and turn off the “Access Code Lock”

feature (Security menu). This MUST be set to off for the system to

communicate with Alarm.com. The module PWR LED should turn on.

After a few seconds, the module BUS and AUTO LEDs should flash to

indicate successful communication with the panel.

4) Verify that LTE status LED L1 is not flashing any errors (see Module

Status LEDs on page 4). Also, verify that LED L4 is flashing an LTE

signal level of two or higher. Otherwise, relocate the module. If LED

L1 and LED L4 are not flashing, and LED L2 and LED L3 are flashing

together, the module is in PowerSave Mode and the battery needs to

be charged.

5) Perform an installer LTE manual phone test.

At a system touchpad,

•Enter “8” + [installer code] + “3”

•Disarm the panel by entering “1” +[installer code] within 10

seconds of starting the phone test. Before doing the manual

phone test, the bottom red status LED should be on and the

yellow status LED should be flashing. The yellow LED will stay on

solid once the manual phone test is completed.

Note: Do not press any system touchpad buttons during the five to eight

minutes or the time will not set. During this time, the keypad will go in and

out of programming mode and will beep several times.

Gateway Status LEDs

The status LEDs, located on the left side of the module (Figure 1 on page

1) indicate the current signal and status of the Wireless Gateway

Module. The bottom red LED indicates if the module is in range and if it

is registered. The yellow and green LEDs indicate the message status.

The top LED is not used.

Red LED

On: The module is in range and registered with the network.

Off: The module is out of range and not registered with the network.

Blinks: The module is registered with the network, but out of range.

Yellow LED

On: LED on after the first message has been sent by the module and

received by Alarm.com.

Off: LED off until a message has been sent by the module.

Blinks: The first message is being sent by the module.

Green LED

Off: The LED is off as soon as Alarm.com receives a message from the

module (off most of the time).

Blinks: A message is being sent by the module.

Table 4: Status LED Condition Patterns

Condition

Number

Red

LED

Yellow

LED

Green

LED

Condition

Off

Module not powered up/not working

Off

Module in range, first message not sent,

not currently sending message.

Off

Module in range, first message sent, not

currently sending message.

Blinks

Module in range, first message sent,

currently sending message.

Blinks

Module in range, sending first message,

currently sending message.

Blinks

Module out of range, first message sent,

currently sending message.

Blinks

Off

Module out of range, first message sent,

not currently sending message.

Blinks

Module out of range, sending first

message, currently sending message.

Module Status LEDs

There are five small LTE status LEDs, located at the base of the module

(Figure 2 on page 2).

Concord Control Panel

+ -

12V Battery

24V GND +12V A B

Black Green White

Red Black

- +

10 amp fuse

Red

LTE Module

+12V A B GND

Module Back Plate Module Cover

Magnet

Magnet Clip

Reed switch

2.0 KΩ

Concord 4 LTE Module |Installation Guide

LED L1 (red)

LED 1 flashes when an error is encountered. The number of flashes is the

error number. If there are two or more errors at the same time, the

errors will be flashes one after the other. The LED will stay off for at least

four seconds between errors. Table 5 describes the errors indicated by

LED L1.

Table 5: Error descriptions

Number

Flashes

Error and Solution

Module cannot communicate with the panel. Perform a power

cycle on the panel. If the error persists lift the module out of the

panel and re-insert it. If the error is still observed try a different

module. Finally, if that does not fix the problem try a different

panel.

2 then 4

The module provisioning process could not be completed.

2 then 5

The module provisioning process could not be completed because

the module is currently roaming on the carrier’s network.

The module is trying to register on the LTE network. If it persists

for more than a few minutes, the module is having problems

registering. Check L4 for signal level. If signal level is lower than 2

bars, change the panel’s location or use a remote antenna option.

The module is registered on the LTE network but could not connect

with Alarm.com. Contact Alarm.com Technical Support.

Radio portion of the module is not working correctly. If this

persists for more than a few minutes the module may need to be

replaced. This error is extremely rare so verify that the module is

flashing 5 times.

This is an error only if it persists for more than a minute.

Otherwise, it’s an indication that the module is fixing an unusual

condition regarding communication with the LTE network.

Access Code Lock On: This option MUST be turned off at the panel

(System Programming - 0003) for module to communicate.

If it persists, the account may have been set up

incorrectly. Contact Alarm.com Technical Support. You will be

asked to check the serial number of the module.

LED L2 (yellow)

L2 flashes with every communication between the module and the

panel. Normal pattern calls for a series of quick flashes every two

seconds in Idle Mode or four seconds in PowerSave Mode.

It also occasionally flashes in patterns to indicate Z-Wave status. See

Table 6 for a description of various possibilities.

LED L3 (green or yellow)

L3 flashes with every communication between the module and its radio

unit in Idle Mode, and with every communication with Alarm.com in

Connected Mode. In PowerSave Mode, this LED flashes in unison with

LED L2.

LED L4 (green or yellow)

L4 indicates the LTE signal level as a number of flashes (0 to 5 bars). The

number of bars may not correspond to the bars shown on your cell

phone. A level of 5 bars is obtained only in the strongest signal

conditions. Signal level is updated every ten seconds if it fluctuates, or

every 30 seconds if it is fairly stable.

If LED L4 is continuously flashing, the module provisioning process is in

progress. The signal level indication will resume after the process

completes.

If L4 is not flashing it indicates one of the following states:

•The module is in PowerSave Mode

•The module just powered up

•There is no LTE coverage in the area. Alarm.com recommends a

steady signal level of 2 or higher for proper operation of the

module.

In Connected Mode, the LED toggles on and off.

LED L5 (yellow)

L5 indicates Z-Wave errors. The possible signals and what they indicate is

shown in Table 6 .

Table 6: Z-Wave Status & Error Descriptions

LED L2

LED L5

Device Status or

Error

Description

4-blink

Add mode (lasts

120 seconds or

until a device is

added)

In this mode you can add a device

to the local Z-Wave network.

Devices cannot be added to a

network if they are already a part of

a network.

2-blink

Delete mode

(lasts 120

seconds or until a

device is deleted)

In this mode you can delete a

device from a Z-Wave network. A

device can only be in one network

at a time, and must receive a

“delete” command before it can be

learned into a new network.

Solid

Successful add

node/remove

node/ replication

(lasts 60 seconds)

After receiving this signal leave all

devices by the LTE Module for 1

minute. Locks must be left next to

the module for 4 minutes.

Solid

with

one

blink

Add node

attempt failed

because node

already in

network (lasts 60

seconds)

The device you attempted to add to

a network is already in a network,

and must be “deleted” before it can

join a new network.

2-blink

No other nodes

are in the

network (lasts

until a device is

added to the

network)

No devices have been added that

can be controlled by the LTE

Module. See above for instructions

on how to add devices.

5-blink

Learn mode error

(lasts 60 seconds)

The device you attempted to add

into a Z-Wave network was not

successfully added.

6-blink

No Home ID

present (lasts

until the module

connects to

Alarm.com and is

configured)

When the LTE module first

connects to Alarm.com it is

configured with a necessary unique

network ID.

Module States (modes)

There are three module states (modes).

Idle

In Idle Mode, the AC power is up, the battery level is greater than 11.5

volts, and the module is not currently connected to the Alarm.com

servers. This is normal for the module and the most common state.

L1 - Flashes errors, if any.

L2 - Communication with panel

L3 - Communication with radio unit

L4 - Signal level (0 to 5 bars)

L5 –Flashes errors, if any

PowerSave

In PowerSave Mode, the module just powered up, AC power is down, or

Concord 4 LTE Module |Installation Guide

battery level is less than 11.5 volts. The radio part of the module draws

10 mA in PowerSave Mode. It is fully functional and will go into

Connected Mode as soon as a signal needs to be sent. Performing a

manual phone test will switch the module into Idle Mode and update the

signal level reading.

L1 - Inactive

L2 - Communication with panel

L3 - Same flashing pattern as L2

L4 - Inactive

L5 –Inactive

Connected

In Connected Mode, the module is connected to the Alarm.com servers

and reported an alarm or other condition. The module stays in

Connected Mode for at least six minutes after the last message is

exchanged. Entering Installer Programming mode will cause the module

to go into Idle Mode.

L1 - Flashes errors, if any

L2 - Communication with panel

L3 - Communication with Alarm.com

L4 - Alternates two seconds on, then two seconds off

L5 - Inactive

Troubleshooting/Testing

Tips

•Check LTE status LED L1 to see if it is flashing any errors. See

Table 5 on page 4 for descriptions of the errors indicated.

•If the power LEDs (the green LED at the top of the module in

Figure 1 on page 1) is not on, turn off the panel power and verify

that all wiring is correct.

•If the Module status LEDs (on the left side of the module in

Figure 1 on page 1) do not turn on immediately after initial power

up, be sure you have given enough time for the module to initiate

communication with Alarm.com. You must wait 5 to 8 minutes

after power up for the module to communicate with Alarm.com.

Verify that the “Access Code Lock”feature (in panel memory) is

turned off. “Access Code Lock” MUST be turned off for correct

operation.

Sensors 94, 95, 96

If sensors 94, 95, and 96 are not learned in, after doing a manual

phone test, the text for these sensors will display important

information for troubleshooting purposes. Alarm.com Technical

Support staff may request this information during service calls.

•Sensor 94 text: IMSI number.

•Sensor 95 text: Type of central station reports enabled.

See Table 7 for a reference of the codes displayed.

•Sensor 96 text: Module serial number.

Table 7: Central Station Reporting Bits

Phone Test

Panel programming

Alarms

Tamper

System trouble

Cancels

Sensor trouble

Normal activity

Arming/disarming

Modem on line

Sensor bypass

Pings

AC power failure

Panel low battery

Phone failure (phone failure will always be reported for alarms and cancels)

Specifications

Table 8: Technical Specifications

Compatibility

Concord panels w

versions

and

gher

Power

requirements

12 V nominal, 65 mA (continuous) 1600 mA

(instantaneous peaks) maximum (from panel or auxiliary

power supply)

Cellular network

Verizon LTE

Power/data bus

One 4-wire SuperBus 2000 auto addressing power

communication data bus

Indicators

One module/panel communication status LED, one

module power LED, one automation LED, three wireless

communication status LEDs

Operating

Temperature

32 to 120°F (0 to 49°C)

Storage

Temperature

-30 to 140°F (-34 to 60°C)

Humidity

90% relative humidity non-condensing

Case color

Belgian gray

Case material

High-impact, ABS plastic

Regulatory Information

Table 9: Regulatory Listings

Listings

FCC ID: YL6-143450L, IC: 9111A-143450L

This device contains

FCC ID: RI7LE910SV, IC: 5131A-LE910SV

Changes or modifications not expressly approved by Alarm.com can void

the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses,

and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged

to try to correct the interference by one or more of the following

measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different form

that which the receiver is connected

•Consult the dealer or an experienced radio/TV technician for help.

Operation is subject to the following two conditions:

(1) This device may not cause interference

(2) This device must accept any interference, including interference that

may cause undesired operation of the device

This equipment complies with the FCC RF radiation exposure limits set

forth for an uncontrolled environment. This equipment should be

installed and operated with a minimum distance of 20 centimeters

between the radiator and your body.

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