Alcatel-Lucent IP Touch 4008 Manuale utente

Lucent 2010

Alcatel

Lucent

August, 2010

IP Touch 4008/4018

Extended Edition

SIP Phone Installation Guide

8AL90824AAAA ed02

Page

1. Overview...........................................................................................3

2. Connecting the Alcatel-Lucent P Touch 4008/4018 Extended Edition phone...........3

2.1. Connecting the P Touch 40x8 EE phone to the LAN ...................................4

2.2. Connecting power supply ..................................................................4

2.3. Plugging a PC to an P Touch 4018 EE phone............................................4

3. S P stand-alone mode ............................................................................4

3.1. Firmware version identification ..........................................................4

3.2. Switching From NOE To S P Mode.........................................................5

3.3. nitializing an P Touch 40x8 EE phone...................................................7

3.3.1. S P configuration files.................................................................7

3.3.2. S P binary files .........................................................................7

3.3.3. Selecting the downloading mode....................................................8

3.3.4. TFTP .....................................................................................8

3.3.5. HTTP(S) ............................................................................... 10

3.4. S P registration ............................................................................ 14

3.5. Updating S P binaries ..................................................................... 14

3.6. S P configuration files description ...................................................... 15

3.7. Third-party certificate management................................................... 21

3.8. Phone features ............................................................................ 22

3.8.1. Direct key management ............................................................ 22

3.8.2. Multiline............................................................................... 22

3.8.3. Three-party conference ............................................................ 22

3.8.4. Speed dialing keys ................................................................... 23

3.8.5. Voice mail ............................................................................ 23

4. Troubleshooting................................................................................. 24

4.1. Overview ................................................................................... 24

4.2. Error and information messages ........................................................ 24

4.3. Ethernet link............................................................................... 26

4.4. Net log...................................................................................... 27

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1. O er iew

The Alcatel-Lucent IP Touch 4008/4018 Extended Edition phones ( P Touch 40x8 EE) are part of

the Alcatel-Lucent P Touch 8-series Extended Edition phone range.

The following chapters in this document describe S P stand-alone operations. From firmware

version identification to switching from NOE to S P stand-alone mode, S P mode initialization

(configuration & binary), S P registration, files update, phone features introduction and

troubleshooting.

2. Connecting the Alcatel-Lucent IP Touch

4008/4018 Extended Edition phone

The following figure illustrates the Alcatel-Lucent P Touch 4018 EE phone connectors. The

Alcatel-Lucent P Touch 4008 EE phone connectors are identical except for the PC connector.

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2.1.

Connecting the IP Touch 40x8 EE phone to the LAN

To connect the set to the LAN:

1. Turn the set over

2. Plug the RJ45 cable into the set LAN connector

3. Connect the RJ45 cable to the LAN itself

2.2.

Connecting power supply

The following procedure does not apply when power supply is provided via Power over Ethernet

(PoE).

To supply power via an AC/DC external adapter:

1. Plug the appropriate cable into the set power supply connector

2. Connect the plug to the power supply. nitialization starts.

2.3.

Plugging a PC to an IP Touch 4018 EE phone

Only one additional equipment can be connected to the set connector labeled PC on an P Touch

4018 EE phone.

Note 1: reminder, the Alcatel-Lucent P Touch 4008 EE phone set has no PC connector.

Note 2: if 802.1x authentication is used, the PC port cannot be used until the P Touch 418 EE

phone authentication is completed.

3. SIP stand-alone mode

3.1.

Fir ware version identification

n addition to existing call processing support for the Alcatel-Lucent OmniPCX™ Communication

Servers (NOE signaling protocol), the Alcatel-Lucent P Touch 40x8EE phone can also be

configured as Session nitiation Protocol (S P) endpoints and, therefore, operate in a standard S P

environment. The Alcatel-Lucent P Touch 40x8 EE phone may also switch to S P survival mode in

S P standalone mode.

Firmware version identification – phone out of the box.

n this context, the phone is natively configured in NOE mode

1- Power on the phone.

2- At the phase 2/5 network setup, press the "i" key and just after press the "#" key.

3- ‘0 - MAC address’ menu appears.

4- Scroll down to ‘2 - Soft infos’.

5- Press the OK key.

6- The version is displayed : ‘Version NOE 4.xx.xx’. f the version is at least 4.xx.xx, S P boot

mode is possible.

Page

Firmware version identification – phone already installed.

1- Power on the phone.

2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.

3- ‘0 - MAC address’ menu appears.

4- Scroll down to ‘2 - Soft infos’.

5- Press the OK key.

6- Scroll down to ‘Run mode’:

- if NOE is displayed, it means that the NOE signaling protocol is running,

- if S P is displayed, it means that the S P signaling protocol mode is running.

3.2.

Switching Fro NOE To SIP Mode

There are two methods.

Method 1 - Manual

1- Power on the phone.

2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.

3- ‘0 - MAC address’ menu appears.

4- Scroll down to ‘2 - Soft infos’.

5- Press OK.

6- ‘Version NOE x.xx.xx’ is displayed.

7- Scroll down to ‘Run mode’, ‘Set Mode: NOE’ is displayed.

8- Press OK to switch from NOE to S P mode.

9- Press ‘#’ to save the new configuration.

10- Press the Hang Up key to reset the device to take into account the new configuration.

For checking S P status, follow ‘Firmware version identification already installed’ section.

Page

Method 2 - Automatic

‘lanpbx.cfg’ file template: use a text editor to create a very simple file with this contents:

APPL CAT ON_TYPE=APPL_S P

This file must be reachable from root location of the TFTP Server.

The P Touch 40x8EE phone is compatible with any DHCP server that correctly supports the

BOOTP server P address - siaddr (also called ‘next-server’) field. See standard RFC 951 for

further information.

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3.3.

Initializing an IP Touch 40x8 EE phone

3.3.1.

SIP configuration files

There are two configuration files.

The first file, named “sipconfig.txt”, is the global configuration file and it should contain

parameters applying to all phones found on the system (proxy P address, Registrar server P

address, preferred codecs, SNTP server P address …). Again, this file is downloaded only if the

download server address is provisioned, using the download protocol indicated in the

corresponding parameter (HTTP(S) or TFTP).

This file is optional since all parameters may be configured in the specific configuration file. t is

optional from an administrator point of view: in other words, the phone always tries to download

this file. f the file does not exist at server side, the phone receives a “file not found” error and

continues with the next file seamlessly.

The second file, named “sipconfig-MacAddress.txt”, is specific to each phone found on the

system and as such, should only contain parameters dedicated to a phone (user name…).

However, this rule is not enforced.

The name of this file is constructed by inserting the physical address of the phone (in

hexadecimal without columns) before the “.txt” extension. As an example, if the phone physical

address is “00:80:9F:56:07:AE”, the specific file name will be “sipconfig-00809F5607AE.txt”.

This file is mandatory since it contains configuration parameters specific to each phone. Again, it

is mandatory from an administrator point of view: the phone always tries to download this file,

but if it does not exist at server side and if the phone has already some parameters stored in

FLASH memory (see below), it continues its initialization with these flashed parameters.

The parameters, provisioned using the global configuration file, are overwritten by specific

configuration file parameters if both exist.

For more information on the structure of the sip configuration files, see: § S P Configuration Files

Description.

3.3.2.

SIP binary files

The S P binary files must be set into the server at the same location as the sipconfig.txt and

sipconfig-MacAddress.txt configuration files.

For P Touch 4008EE phone, the available binary files are:

– noesip4008 (application)

– datsip4008 (resources including the ringing melodies)

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For P Touch 4018EE phone, the available binary files are:

– noesip4018 (application)

– datsip4018 (resources including the ringing melodies)

These binary files are downloaded from the server whose P address is either retrieved from a

DHCP server (dynamic configuration) or defined in the set itself (static configuration).

3.3.3.

Selecting the downloading mode

Binary (noesip40x8 and datsip40x8) and Configuration files (sipconfig.txt and

sipconfig-MacAddress.txt) are downloaded from the server defined via DHCP or the set

itself.

They can be downloaded via 3 methods ( MPORTANT, the used method is under customer T

Management policy):

– Either TFTP

– or HTTP

– or HTTPS. HTTPS guarantees the authentication, based on TLS client authentication

mechanism, and the confidentiality of the files. This download requires certificates.

When downloading fails, the parameters stored in flash memory of the set are used.

3.3.4.

TFTP

Method 1 - Manual

1- Power on the phone.

2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.

3- ‘MAC address’ menu appears.

4- Scroll down to ‘ P parameters’.

5- Press OK.

6- Set following parameters (press OK to select or to change value).

IP Mode: Static

IP @: @ you want to give to your S P phone

Subnet: Subnet mask

Router: Default gateway of your subnet

DL scheme (download scheme): TFTP

Use default port: Yes

DL @: TFTP Server @

DL port: 69

7- Press OK to save.

Warning: no administrator action within 30 seconds in the configuration menu will automatically

lead to quit this menu.

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Method 2 - Automatic

The P Touch 40x8EE phone is compatible with any DHCP server that correctly supports

the BOOTP server P address - siaddr (also called ‘next-server’) field. See standard RFC

951 for further information.

The syntax for the ‘Option’ 43 P is as follows:

<opcode> = 0x40 (64 decimal)

<length> = 0x04 (4 decimal)

< P> = P Address in hexadecimal – e.g. for 192.168.1.30 content should be (0xC0 A8 01 1E)

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3.3.5.

HTTP(S)

Method 1 – Manual

1- Power on the phone.

2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.

3- ‘MAC address’ menu is displayed.

4- Scroll down to ‘ P parameters’.

5- Press OK.

6- Set following parameters (OK to select or change value).

IP Mode: Static

IP @: @ you want to give to your S P phone

Subnet: Subnet mask

Router: Default gateway of your subnet

DL scheme (download scheme): HTTP or HTTPS

Use default port: Yes

DL @: HTTP(S) Server @

DL port: 80 (443)

DL Path: The path to the directory where Configuration and Binaries are located

7- Press OK to save.

Warning: no administrator action within 30 seconds in the configuration menu will automatically

lead to quit this menu.

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