Alcatel-Lucent 8078s Bluetooth Premium Manuale utente

OpenTouch® Suite for MLE

8078s Premium DeskPhone

8068s Premium DeskPhone

8058s Premium DeskPhone

8028s Premium DeskPhone

8018 DeskPhone

User Manual

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Introduction

Thank you for choosing an ALE International phone.

This model offers enhanced ergonomical features for more effective communication.

Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on

multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms.

This document describes the services offered by the following sets connected to an OmniPCX Enterprise

system:

• Alcatel-Lucent 8078s Bluetooth® Premium DeskPhone (8078s BT).

• Alcatel-Lucent 8078s Premium DeskPhone (8078s).

• Alcatel-Lucent 8068s Bluetooth® Premium DeskPhone (8068s BT).

• Alcatel-Lucent 8068s Premium DeskPhone (8068s).

• Alcatel-Lucent 8058s Premium DeskPhone (8058s).

• Alcatel-Lucent 8028s Premium DeskPhone (8028s).

• Alcatel-Lucent 8018 DeskPhone (8018).

The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the

corresponding feature is not configured on your telephone system. Depending on the size of the display,

some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a

succession of actions or labels you have to do or select: .

This icon describes the consequence of an action: .

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Some features depend on the type of the set.

8078s BT

8078s

8068s BT

8068s

8058s

8028s

8018

IP Phone

Color screen

Monochrome screen

Busy light logo on back shell

Theme (skin)

Bluetooth® handset

Bluetooth® Smart Ready

Two-port Gigabit Ethernet switch with

Power Over Ethernet support

Premium Add-on 10 keys modules

Premium Smart display 14 keys

module

Premium add-on 40-key modules

Audio services (hands-free, handset

and headset)

Adjusting the contrast of the display

Ambient light sensor

Agent set / Supervisor station

Remote Worker

SIP mode or SIP survivability

The labels and icons presented in this document are not contractually binding and may be modified without

prior warning.

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GETTING TO KNOW YOUR TELEPHONE 8

1.1 8078S BLUETOOTH/ 8078S PREMIUM DESKPHONE 8

1.2 8068S BLUETOOTH/ 8068S PREMIUM DESKPHONE 10

1.3 8058S PREMIUM DESKPHONE 12

1.4 8028S PREMIUM DESKPHONE 14

1.5 8018 DESKPHONE 16

1.6 WELCOME SCREENS 18

1.7 USER LOCAL MENU 19

1.8 STATUS ICONS/ CALL ICONS 20

1.9 PERMANENT FEATURES KEYS 20

1.10 KEYBOARD 21

1.11 DESCRIPTION OF THE CONNECTORS 23

1.12 ADD-ON MODULE 24

1.13 ALE WIDEBAND BLUETOOTH® HANDSET 27

1.14 ALE BLUETOOTH® HANDSET 29

1.15 INSTALL A COMFORT WIRED HANDSET 31

USING YOUR TELEPHONE 32

2.1 CONSULTING THE CALL LOG 32

2.2 MAKING A CALL 32

2.3 RECEIVING A CALL 33

2.4 SWITCHING BETWEEN AUDIO MODES 33

2.5 ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED) LOUDSPEAKER. 34

2.6 MAKE CALLS BY NAME (COMPANY DIRECTORY) 34

2.7 MAKE CALLS VIA YOUR PROGRAMMED CALL KEYS 34

2.8 REDIALING 34

2.9 CALLBACK REQUESTS 35

2.10 CALL BACK AN UNANSWERED CALL 35

2.11 REQUESTING AUTOMATIC CALLBACK IF INTERNAL NUMBER IS BUSY 36

2.12 RECEIVING INTERPHONY CALLS 36

2.13 SENDING DTMF SIGNALS 36

2.14 MUTE, SO THAT YOUR CONTACT CANNOT HEAR YOU 37

DURING A CONVERSATION 38

3.1 MAKING A SECOND CALL DURING A CONVERSATION 38

3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 38

3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 39

3.4 TRANSFERRING A CALL 39

3.5 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CONTACTS (CONFERENCE) 39

3.6 TALK SIMULTANEOUSLY TO MORE THAN 2 CONTACTS 39

3.7 PLACING A CALL ON HOLD (HOLD) 40

3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 40

3.9 INTRUSION INTO AN INTERNAL CONVERSATION (BARGE-IN) 41

3.10 SIGNAL MALICIOUS CALLS 41

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SHARING 42

4.1 ANSWERING THE GENERAL BELL 42

4.2 MANAGER/ASSISTANT FILTERING 42

4.3 CALL PICK-UP 42

4.4 HUNTING GROUPS 43

4.5 CALLING AN INTERNAL CONTACT ON HIS/HER PAGER 43

4.6 ANSWERING A CALL ON YOUR PAGER 43

4.7 CALLING A CONTACT ON HIS/HER LOUDSPEAKER 43

4.8 SENDING A WRITTEN MESSAGE TO AN INTERNAL CONTACT 44

4.9 CONSULTING WRITTEN MESSAGES 44

4.10 SEND A VOICE MESSAGE COPY 45

4.11 SENDING A RECORDED MESSAGE TO A NUMBER OR A DISTRIBUTION LIST 45

4.12 BROADCASTING A MESSAGE ON THE LOUDSPEAKERS OF A STATION GROUP 45

KEEP IN TOUCH 46

5.1 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 46

5.2 FORWARDING CALLS TO YOUR VOICE MESSAGE SERVICE 46

5.3 FORWARDING CALLS IF YOU DO NOT ANSWER OR IF YOU ARE BUSY 46

5.4 WHEN YOU RETURN, CONSULT RECORDED MESSAGES 47

5.5 FORWARDING CALLS TO YOUR PAGER 47

5.6 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL ('FOLLOW ME') 47

5.7 APPLYING A SELECTIVE FORWARD 48

5.8 DO NOT DISTURB 48

5.9 CANCELLING ALL FORWARDS 48

5.10 LEAVING A RECORDED MESSAGE FOR INTERNAL CALLERS 48

MANAGING YOUR CHARGES 50

6.1 CHARGING YOUR CALLS DIRECTLY TO BUSINESS ACCOUNTS 50

6.2 FINDING OUT THE COST OF AN OUTSIDE CALL MADE FOR AN INTERNAL USER FROM YOUR TERMINAL 50

PROGRAMMING YOUR TELEPHONE 51

7.1 INITIALIZING YOUR VOICE MAILBOX 51

7.2 CUSTOMIZING YOUR VOICE GREETING 51

7.3 MODIFY THE PASSWORD FOR YOUR PHONE SET 51

7.4 MODIFY THE PASSWORD FOR YOUR VOICE MAILBOX 52

7.5 ADJUSTING THE AUDIO FUNCTIONS 52

7.6 ADJUSTING THE BRIGHTNESS OF THE DESKPHONE

(8078S, 8068S, 8058S, 8028S PREMIUM DESKPHONE) 53

7.7 ADJUSTING THE CONTRAST OF THE DISPLAY (8028S, 8018) 54

7.8 SELECTING THE WELCOME PAGE 54

7.9 SELECTING LANGUAGE 54

7.10 PROGRAMMING KEYS FOR CALL NUMBERS AND FUNCTIONS

(PERSO PAGE/F1 AND F2 KEYS/ADD-ON KEYS) 54

7.11 MODIFY A PROGRAMMED KEY 55

7.12 DELETE A PROGRAMMED KEY 55

7.13 PROGRAMMING AN APPOINTMENT REMINDER 56

7.14 IDENTIFY THE TERMINAL YOU ARE ON 56

7.15 LOCK / UNLOCK YOUR TELEPHONE 56

7.16 INSTALL A JACK ACCESSORY (HEADSET, HANDS-FREE, LOUDSPEAKER) (8078S, 8068S, 8058S, 8028S

PREMIUM DESKPHONE) 56

7.17 INSTALL A USB ACCESSORY (HEADSET, HANDSFREE, LOUDSPEAKER) 57

7.18 MANAGE CONNECTED DEVICES 57

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7.19 CALL THE ASSOCIATED SET 58

7.20 FORWARD YOUR CALLS TO THE ASSOCIATED NUMBER 58

7.21 MODIFY THE ASSOCIATED NUMBER 58

7.22 THE TANDEM CONFIGURATION 58

7.23 CREATE, MODIFY OR CONSULT YOUR INTERPHONY LIST (MAX. 10 NUMBERS) 58

7.24 INSTALLING AND USING AN ALE BLUETOOTH® WIRELESS HANDSET 59

7.25 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (PAIRING) 59

7.26 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 59

7.27 DISPLAY ALL PAIRED BLUETOOTH® DEVICES 60

7.28 REMOVING A BLUETOOTH® ACCESSORY (HEADSET, HANDSET, ETC.) 60

7.29 PAIR YOUR PHONE AS A BLUETOOTH® DEVICE 60

7.30 CONFIGURE YOUR PHONE FOR TELEWORKING 61

7.31 CONTACTING YOUR ADMINISTRATOR (TECHNICAL SUPPORT) 64

7.32 PHONE AUTO TEST 65

'MEET ME' CONFERENCE 66

8.1 INITIATE A 'MEET ME' CONFERENCE 66

8.2 JOIN A 'MEET ME' CONFERENCE 66

ACD: AGENT SET/ SUPERVISOR STATION 67

9.1 AGENT SET 67

9.2 OPEN AN AGENT SESSION (LOGON) – AGENT SET 67

9.3 ACD APPLICATION WELCOME SCREEN – AGENT SET 67

9.4 CLOSE AN AGENT SESSION (LOGOFF) 68

9.5 SUPERVISOR STATION 68

9.6 OPEN A SUPERVISOR SESSION (LOGON) 68

9.7 PROCESSING GROUP- SUPERVISOR ENTRY/WITHDRAWAL 68

9.8 SUPERVISION OR ACCEPTANCE OF AN ASSISTANCE REQUEST 69

9.9 CLOSE A SUPERVISOR SESSION 69

USE THE TELEPHONE IN SIP SURVIVABILITY ('SAFE' MODE) 70

10.1 MAKING A CALL 70

10.2 MAKE A CALL USING THE PERSONAL PHONE BOOK 71

10.3 REDIALING THE LAST NUMBER DIALED 71

10.4 RECEIVING A CALL 71

10.5 MAKING A SECOND CALL DURING A CONVERSATION 71

10.6 ANSWERING A SECOND CALL DURING A CONVERSATION 72

10.7 PLACING A CALL ON HOLD (HOLD) 72

10.8 SWITCHING BETWEEN CALLS (BROKER CALL) 73

10.9 TRANSFERRING A CALL 73

10.10 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CONTACTS (CONFERENCE) 73

10.11 MUTE, SO THAT YOUR CONTACT CANNOT HEAR YOU 73

10.12 ADJUST AUDIO VOLUME 74

10.13 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 74

10.14 ADJUSTING THE AUDIO FUNCTIONS 74

10.15 SELECTING LANGUAGE 75

10.16 SENDING DTMF SIGNALS 75

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ACCESSORIES 76

11.1 LIST OF ACCESSORIES 76

11.2 8115/8125 AUDIOFFICE 77

11.3 EXTERNAL RINGING INTERFACE MODULE (MWS 3GV28050AA) 82

11.4 WALL MOUNTING KIT 84

11.5 CONNECT A 3 POLE JACK HEADSET 86

TECHNICAL SPECIFICATIONS 87

ORDERING INFORMATION 90

GUARANTEE AND CLAUSES 91

14.1 SAFETY INSTRUCTIONS 91

14.2 REGULATORY STATEMENTS 92

The information presented is subject to change without notice. ALE International assumes no

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Getting to know your telephone

1.1 8078s Bluetooth/ 8078s Premium DeskPhone

This phone is part of the IP phone range. With its 5-inch color touchscreen display, the 8078s Premium

DeskPhone delivers a great user experience and great conversation convenience with an outstanding

audio quality in either hands-free mode or using the comfort handset. Additionally, the 8078s Bluetooth®

Premium DeskPhone improves your experience with its Bluetooth® handset or other Bluetooth®

accessories. The 8078s Bluetooth® Premium DeskPhone is 'Bluetooth® Smart Ready'. You can

personalize the phone by selecting a theme (skin). It is compatible with teleworking. Consequently, it is

perfect for use at your office in your enterprise or at home (teleworking).

1.1.1 Phone description

LED

Flashing blue: incoming call.

Flashing orange: alarm.

Color touchscreen display with auto brightness

adjustment which improves the user experience and

achieves power savings (ambient light sensor).

Permanent feature keys: quick access to the phone's

main features.

Bluetooth® wireless handset (8078s BT).

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Loudspeaker.

1.1.2 Main screen

Date and time

Display the page by selecting

the corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

Navigation softkeys and

quick access to specific

settings

Select a page by pressing the corresponding tab on the screen. The selected page is

highlighted.

Make your selection by pressing the label on the screen.

Scroll a list (features, call log, contact, …) by pressing the up and down arrow on the screen,

or on the keyboard.

Manage your call forwarding by pressing the forward icon.

• Stationary arrow: No forwarding activated.

• Blinking arrow: Forwarding activated.

Use the 'OK' softkey to validate your choices and options while programming or configuring.

Use the 'Back/Exit' icon to go back to the previous step.

Use the 'Setting' icon for quick access to the user local menu.

Use the 'Bluetooth®' icon to open Bluetooth® settings.

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1.1.3 Call management screen

Incoming call icon, Call in

progress, Call on hold, …

Soft keys: actions available

depending on the call status

(when presentation screen is

not displayed)

Notification (popup) of

incoming call

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,

arrival of new call). When a call is in progress, press on the corresponding tab to look at calls on hold or

incoming calls.

All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to

move up or down a page. These functions (transfer, conference, etc.) are directly related to the status of

the call consulted. For example, the transfer function will not be available between a call in progress or on

hold and an incoming call.

Used to switch from the conversation screen to the welcome screen.

Calls can also be managed from the Perso page. While the call is in progress, press the Back/Exit key

and display the Perso page. Calls in progress or waiting calls are displayed on the different line keys. It

is then possible to converse with the contact of your choice by pressing the key associated to the

contact.

1.1.4 Access to the user local menu

or (long press): Open the user local menu: Audio, Display, Bluetooth®, Skin (See: User local

menu).

1.1.5 Change the theme (skin) of your phone

• The phone is in idle state.

• or (long press) Skin

• Select the desired new theme from the list.

•

Changing the theme may take a few seconds.

A corporate theme can be installed by your administrator. In this case, you cannot change the theme.

The ringtone settings can be integrated into a theme.

1.1.6 Busy light logo on back shell

The logo on back shell can be illuminated. The color changes when you are busy.

• The phone is in idle state.

• or (long press) Display Advanced Busy light

• Activate or deactivate the logo LED feature.

•

1.1.7 Bluetooth Smart Ready

Your phone is 'Bluetooth® Smart Ready'. It can receive and share Bluetooth® signals

from various Bluetooth® devices (Bluetooth® and Bluetooth® Smart or Low-energy devices). It is

ready for future services available on the fly in a subsequent software upgrade. This feature can be

deactivated by the administrator.

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1.2 8068s Bluetooth/ 8068s Premium DeskPhone

This phone is part of the IP phone range. With its color display associated to 10 dedicated functions keys,

and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and great

conversation convenience with an outstanding audio quality in either hands-free mode or using the comfort

handset. Additionally, the 8068s Bluetooth® Premium DeskPhone improves your experience with its

Bluetooth® handset or other Bluetooth® accessories. The 8068s Bluetooth® Premium DeskPhone is

'Bluetooth® Smart Ready'. You can personalize the phone by selecting a theme (skin). It is compatible with

teleworking. Consequently, it is perfect for use at your office in your enterprise or at home (teleworking).

1.2.1 Phone description

LED

Flashing blue: incoming call.

Flashing orange: alarm.

Color display with auto brightness adjustment which

enhances user experience and saves power (ambient

light sensor).

10 dedicated functions keys.

Navigation.

Permanent feature keys: quick access to the phone's

main features.

Bluetooth® wireless handset (8068s BT).

Wired handset.

3.5 mm, 4 pole jack (TRRS standards: CTIA).

Magnetic alphabetic keyboard.

An adjustable and stable foot.

Loudspeaker.

1.2.2 Main screen

Date and time

Display the page by selecting

the corresponding tab.

Forward icon.

Softkeys: Menus and actions

available depending on the

selected page.

OK key: Use this key to validate your choices and options while programming or

configuring.

Left-right navigator: In idle state, use this key to move from one page to another. In

conversation, use this key to move between tabs of current calls (call in progress, calls on

hold, incoming call). In the text edition, use this key to navigate into the text box.

Up-down navigator: Used to scroll through the content of a page.

Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the

homepage (long press).

Manage your call forwarding by pressing the key associated with the forward icon.

• Stationary arrow: No forwarding activated.

• Blinking arrow: Forwarding activated.

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