Allworkx Verge Manuale utente
Allworx®
Verge™ IP Phone Series
User Guide
Version: D Updated June 1, 2017
Allworx® Verge™ IP Phone Series
User Guide
Allworx® Verge™ IP Phone Series User Guide
Page ii 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
Copyright
Documentation
©2017 Allworx Corp, a Windstream company. All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopy, recording, or otherwise without the prior written permission of Allworx Corp.
Software
Software in this product is Copyright 2017 Allworx Corp, a Windstream company, or its vendors. All
rights are reserved. The software is protected by United States of America copyright laws and
international treaty provisions applicable worldwide. Under such laws, the licensee is entitled to use the
copy of the software incorporated with the instrument as intended in the operation of the product in
which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or
any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors.
Warranty
This warranty shall not apply to any products to the extent the defect or non-conformance is due to (A)
accident, alteration, abuse, misuse, or repair not performed by Allworx, (B) storage other than specified,
(C) failure to comply with applicable environmental requirements for the products.
Environmental Conditions
Verge IP phone series
Operating:
Temperature
Relative Humidity +5° to 40° C / +41° to +104° F
5 to 90% (non-condensing)
Storage:
Low Temperature Point
High Temperature Point
High Relative Humidity Point
-40° C / +40° and any convenient humidity
+66° C / +150° 15% RH
+32° C / +90° 90% RH
Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850 Page iii
www.allworx.com
Version: D Revised: June 1, 2017
Trademarks
The following trademarks are owned by Allworx:
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and
any use of such marks by Allworx Corp, a Windstream company, is under license. Other trademarks
and trade names are those of their respective owners.
Allworx® Verge™ IP phone series
Allworx® 92xx™ IP phone series
Allworx® Verge™ 9308
Allworx® Verge™ 9312
Allworx® Verge™ 9318Ex
Allworx® Reach™
Allworx® Reach Link™
Allworx® Interact™
Allworx® Interact™ Professional
Allworx® Interact Sync™
Allworx® View™
Allworx® View™
Allworx® OfficeSafe™
Allworx® Migrate™
Allworx® Connect™ servers
Allworx® Connect™ 731 server
Allworx® Connect™ 536/530 server
Allworx® Connect™ 536 server
Allworx® Connect™ 530 server
Allworx® Connect™ 324/320 server
Allworx® Connect™ 324 server
Allworx® Connect™ 320 server
Allworx® Verge™ IP Phone Series User Guide
Page iv 866.ALLWORX * +1 585 421 3850
www.allworx.com
Version: D Revised: June 1, 2017
Revision History
Revision Date Description
A 02-FEB-2017 New Release
B 02-MAR-2017 Updated Features > Contacts > Add Contact > add PIN note.
C 13-APR-2017 Updated Bluetooth information and screens.
Updated Contacts - how to add Allworx User contact image.
D 1-JUN-2017 • Updated transfer BLF / Contact descriptions and added transferred to screen.
• Updated Call History Details screen.
• Updated Regulatory Notice statements.
• Clarified Transfer a Call > Merge Calls soft key definition.
Allworx Verge IP Phone Series User Guide
866.ALLWORX * +1 585 421 3850 Page v
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Version: D Revised: June 1, 2017
Contents
Chapter 1 - Introduction ................................................................................................ 1
1.1 - Who Should Read this Guide ........................................................................................................................ 1
1.2 - Guide Organization ........................................................................................................................................... 2
1.3 - Equipment Requirements ............................................................................................................................... 2
Chapter 2 - Overview ..................................................................................................... 3
2.1 - Verge IP Phone Screen .................................................................................................................................... 4
2.1.1 - Phone Status Area ................................................................................................................................... 5
2.1.2 - Call Status Area ........................................................................................................................................ 5
2.2 - Programmable Buttons ................................................................................................................................... 6
2.3 - Soft Keys ................................................................................................................................................................ 7
2.4 - Function Buttons ................................................................................................................................................ 8
2.5 - Navigation Buttons ........................................................................................................................................... 8
2.6 - Keypad ................................................................................................................................................................... 9
2.7 - Volume ................................................................................................................................................................... 9
2.8 - Sleep Mode .......................................................................................................................................................... 9
Chapter 3 - Manage Calls ............................................................................................. 11
3.1 - Audio Path Options ........................................................................................................................................11
3.2 - Appearance Programmable Buttons ........................................................................................................11
3.3 - Place a Call .........................................................................................................................................................14
3.4 - Answer a Call .....................................................................................................................................................15
3.5 - End a Call ............................................................................................................................................................16
3.6 - Mute a Call .........................................................................................................................................................16
3.7 - Intercom Call .....................................................................................................................................................16
3.8 - Hold .......................................................................................................................................................................17
3.9 - Park a Call/Park Monitor ...............................................................................................................................18
3.10 - Transfer a Call .................................................................................................................................................20
3.11 - Conference Call ..............................................................................................................................................23
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Version: D Revised: June 1, 2017
3.12 - Call History .......................................................................................................................................................25
3.13 - System Extensions .........................................................................................................................................26
3.14 - Presence / DND Setting ..............................................................................................................................27
3.15 - Call Handoff .....................................................................................................................................................28
Chapter 4 - Features ..................................................................................................... 31
4.1 - Contacts ...............................................................................................................................................................31
4.1.1 - Sharing Contacts ...................................................................................................................................32
4.1.2 - Contact Privacy .......................................................................................................................................32
4.1.3 - Data Protection ......................................................................................................................................32
4.1.4 - Managing Personal Contacts ............................................................................................................33
4.1.5 - Verge IP phone Contact Buttons .....................................................................................................34
4.2 - Queue Appearance and Automatic Call Distribution Queues .......................................................37
4.3 - Queue Alarm .....................................................................................................................................................41
4.4 - Shared Call Appearance ................................................................................................................................41
4.5 - Allworx Message Center ...............................................................................................................................43
4.5.1 - Visual Message Center ........................................................................................................................44
4.5.2 - Audio Message Center ........................................................................................................................46
4.6 - Message Monitoring ......................................................................................................................................52
4.7 - Bluetooth Wireless Technology ..................................................................................................................53
4.8 - Dialing Modes ...................................................................................................................................................55
4.9 - Electronic Hook Switch (EHS) for Wireless Headsets .........................................................................55
4.10 - Reach Remote Control ................................................................................................................................55
4.11 - My Allworx Manager ....................................................................................................................................56
4.12 - Busy Lamp Field (BLF) ..................................................................................................................................56
4.13 - Call Supervision ..............................................................................................................................................57
4.14 - Emergency Alert ............................................................................................................................................58
4.15 - Push To Talk ....................................................................................................................................................59
4.16 - Hot Desk ...........................................................................................................................................................60
4.17 - Schedule ...........................................................................................................................................................61
Chapter 5 - Settings ..................................................................................................... 65
5.1 - Bluetooth ............................................................................................................................................................65
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Version: D Revised: June 1, 2017
5.2 - Hot Desk Login .................................................................................................................................................70
5.3 - Network Profiles ...............................................................................................................................................70
5.4 - Phone Preferences ...........................................................................................................................................70
5.5 - Programmable Buttons .................................................................................................................................73
5.6 - Reboot Phone ...................................................................................................................................................75
5.7 - Ring Type Families ...........................................................................................................................................75
5.8 - About this Phone .............................................................................................................................................77
5.9 - Admin Soft Key .................................................................................................................................................77
Chapter 6 - Regulatory Notices ................................................................................... 79
Appendix A - Icons ....................................................................................................... 81
Appendix B - Phone Keypad Presses .......................................................................... 83
Indice
