Amazon Smart Light Bulb Manuale utente

1
 
 Amazon Basics Smart Light Bulb Troubleshooting Guide 
 
This guide provides troubleshooting tips during installation and setup of 
the Amazon Basics Smart Light Bulb (Dimmable Soft White, Tunable 
White, Color Changing). Additional product information is included on the 
product detail page. 
 
1. Getting Started 
I. Download the Alexa App 
II. Network requirement 
2. Setup & Use with Alexa app 
I. Barcode scan for setup with Alexa 
II. Add device in Alexa app 
III. Rename you device 
IV. Use your device with Alexa 
V. Create Alexa routines 
VI. Delete your device 
VII. Create Smart Home groups 
VIII. Learn more about Alexa App 
3. Troubleshooting 
I. Factory reset 
II. Have issue with connectivity 
III. Alternative setup methods 
IV. Error code (-1:-1:-1:-1)

Amazon Basics Smart Light Bulb Troubleshooting Guide

Getting Started

Q: How do I Download the Alexa App?

A: Download and install the latest Alexa App from your mobile device app

store.

Open the app store on your mobile device.

Search for Amazon Alexa app.

Select Install.

Select Open and sign in with your Amazon Account.

Install Alexa widgets (optional).

Q: Is 2.4GHz Wi-Fi required?

A: Yes. 2.4GHz network is required for setup

Q: I have a dual Wi-Fi router. How could I use it?

A: The Amazon Basics smart light bulb only works with 2.4GHz Wi-Fi. It is

not compatible with 5G.

If it is broadcasting only 1 signal, you will need to go to the Wi-Fi

management and create a 2.4GHz Wi-Fi signal first, choose it and

enter the password.

If it is broadcasting both signals, the 5G signal will be ignored.

You’ll just choose the 2.4GHz Wi-Fi and enter the password of it.

Setup & Use with Alexa app

Q: Where can I find the barcode for Alexa setup?

A: You can find the barcode laser printed on light bulb socket, and also

printed on the back page of quick start guide.

The barcode on the packaging box is used for fulfillment purposes,

NOT for Alexa setup.

Amazon Basics Smart Light Bulb Troubleshooting Guide

Q: How do I set up my Amazon Basics Smart Light bulb with Alexa app?

A: Before setup, please make sure you have the latest Alexa app

downloaded and are using 2.4 GHz Wi-Fi.

Screw in the smart LED light bulb and turn on the light. It will flash

twice softly, indicating bulb is ready for setup.

Open the Alexa app and tap the "More" icon on the bottom-right

side of the screen

Tap "Add a Device"

Open the Alexa app and tap "More" icon on the bottom-right of the

screen, Tap "Add a Device", and Select "Light" ->"Amazon Basics", and

choose your corresponding device. Then follow the on- screen

instructions. If prompted by the app, scan the barcode on the back

page of the quick start guide.

Select "Light" ->"Amazon Basics", and choose your corresponding

device. Then follow the on- screen instructions. If prompted by the

app, scan the barcode on the back page of the quick start guide. Do

NOT scan the barcode on the box that is for fulfillment purpose.

Note: To set up the light bulbs in the 4-pack, please set up one bulb at a

time.

Q: How do I rename my Amazon Basics Smart Light Bulb?

A: Once you finish adding your light bulb into Alexa app, it will show as

“first light”. Recommend to rename your light bulb by function, purpose

or location so that makes it easier for you to find and control. You can

simply rename the light bulb by:

Open the Alexa app

From the “Devices” tab, select the light bulb that you want to

rename

Tap on the gear icon for “Settings” to proceed

Tap on “Edit Name” to rename each outlet

Amazon Basics Smart Light Bulb Troubleshooting Guide

Q: How do I use my Amazon Basics Smart Light Bulb with Alexa?

A: You can control the light bulb by tapping “Devices” to find your device

and control within Alexa app. You can also use Alexa Voice Commands,

just say “Alexa, turn on the first light”.

Q: How do I create Alexa routines?

A: Follow these steps to create individual routines:

Open the Alexa app

Open “More” and select “Routines”

Select “Plus”

Select “When this happens” and follow the steps to choose what

starts your routine

Select “Add action” and follow the steps to choose the action of

your routine; you can select multiple actions for the same routine

Select “Save”

Q: How do I remove the Amazon Basics Smart Light Bulb from the Alexa

app?

A: Follow these steps to remove the device from your Alexa app:

Open the Alexa app

Select “Devices”

Select the light bulb you wish to remove and tap on the gear icon

for “Settings” to proceed

Select “Trash” icon on the top right corner. Then you have

successfully removed the light bulb from your Alexa app

Q: How do I create Smart Home groups for Alexa?

A: Follow these steps to create groups in your Alexa app:

Open the Alexa app

Select “Devices”

Select “+” and then “Add Group”

Select either Create a room or device group or Combine rooms

or groups

Amazon Basics Smart Light Bulb Troubleshooting Guide

Use the preset group names, or create your own, and then select Next.

Select the devices or groups you want to include, and then select Save.

Learn more about Alexa App

Amazon.com Help: Download the Alexa App

Amazon.com Help: Alexa Routines

Amazon.com Help: Alexa App Settings

Create Smart Home Groups for Alexa

Troubleshooting

Q: How do I factory reset my Amazon Basics Smart Light Bulb?

A: You can do a factory reset by deleting your device from

the app.

If you are not able to delete your device from Alexa app,

alternatively: Use a light switch to quickly turn on and off

the light for 5 times. At the 6th turn on, it will flash 5 times

quickly, then flash twice softly, indicating you have

successfully factory-reset your light bulb, and it is ready for

setup again.

Q: Amazon Alexa app cannot find or connect to the smart LED light bulb.

A: To resolve most discovery issues, try these steps:

Check that your phone/tablet and the Alexa app have the latest

software version

Make sure that your phone/tablet and your smart LED light bulb

are connected to the same 2.4 GHz Wi-Fi network. The bulb is not

compatible with 5 GHz Wi-Fi network

Check that your phone/tablet is within 30' (10 m) of your smart

LED light bulb

Restart your smart LED light bulb. To restart, power off the smart

LED light bulb and power it back on

If you have restarted your smart LED light bulb and it is still not

working, reset your light bulb.

Amazon Basics Smart Light Bulb Troubleshooting Guide

Q: What if I lose the quick start guide, how can I set up my smart light

bulb?

A: You can set up your device via two alternative setup methods:

1. Alternative method 1- Add the device with the barcode on the

light bulb.

2. Alternative method 2 - Add the device without a barcode

The detail instructions can be found under User Manual Section 2.1

"Alternate setup methods".

You can also follow the video shown on the detail page.

Q: What should I do if I see error code (-1:-1:-1:-1) during my Alexa setup?

A: Make sure your phone has Bluetooth turned on throughout the entire

setup process and the device you are trying to setup is in pairing mode.

Restart your device by powering it off and on, and then set up again.

If you need additional support, contact us by calling +1 877-485-0385 or

start a chat here:

https://www.amazon.com/gp/help/customer/contact-us

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