10 | INSTRUCTION MANUAL AQUAPLANETSPORTS.COM
HOW TO MAKE A WARRANTYCLAIM
RETURNSPOLICY - PADDLE BOARDS
If you require any further assistance please check out our extensive Knowledge Base
online, or get in touch. Our expert support team is available Mon-Fri, 9am - 5pm
PHONE SUPPORT
01225 982555
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SUPPORT@AQUAPLANETSPORTS.COM
number, full name and address, providing proof of purchase • It is helpful if you are able to
include a picture or video detailing what has gone wrong so we can see the best way to
resolve this for you • The claim will be reviewed by our product team to establish if the
damage is covered by our warranty. If the damage is deemed to be as a result of misuse or
wear and tear, we will let you know and Aquaplanet will not have any further responsibility
to repair this, but may be able to provide further assistance at a cost • If it is found to be
covered by our warranty, we will complete a repair, free of charge or replace at our
discretion • For minor aesthetic issues, we may ask you to complete the repair yourself, to
enable you to continue using your product without a period of disruption. If you do not feel
confident to complete the repair yourself, we will arrange a return of the product and
complete a repair within 28 days. If the product cannot be repaired in this time, we will
endeavour to issue a replacement of equal quality • If you are prepared to complete the
repair yourself, we will provide the materials and instruction to ensure that you can
complete this • Please note, it can take up to 28 days to process a return once we have
received this. Refunds can only be issued within the first 30 days from the start of the
warranty • For major issues, reported within the first 6 months of the warranty period,
where repair by you is not feasible, we will arrange a return of the product and issue a new
product in replacement. If the same product is not available, you may be offered an
equivalent product instead.
We provide a 60 day returns period if you want to return your product unused. The product
myst be returned in its original packaging and be in a condition suitable for resale • Should
you choose to return your new product, you will only have to pay for the return of your
board - either at your own cost or we can deduct a cost of £20 per item from your refund
and arrange a return on your behalf. Please note this is for standard mainland UK addresses
only, higher charges may apply to addresses in the Highlands, Channel Islands, off shore,
Overseas or areas where our courier will charge more to collect from. Please check with us
before at the time of your return enquiry.
We provide a 60 day returns period if you want to return your product unused. The product
must be returned in its original packaging and be in a condition suitable for resale • Should
you choose to return your new product, you will need to pay to return this to us. If there is a
fault with the item, this will be dealt with under the warranty • Please contact us for the
return address and instructions.
