Troubleshooting MD-3107-U3 Blu-ray Optical Drive
Drive not recognized.
1. Make sure the USB Y-cable and connectors are not damaged and firmly connected at all three
ends.
2. Insert a BD, DVD or CD to allow your PC/MAC to mount a disc.
Cannot open the tray.
1. Wait until the software activity is finished; or stop the software activity and then press eject.
2. Turn off power to the drive, then insert a small stick or paper clip into the emergency eject hole
to eject the tray.
Cannot read a previous session of a CD-RW disc that has been written to at least twice.
1. Make sure you properly select “import previous sessions” when writing new data to the disc.
2. Always use high-quality media. Always handle discs with care and keep them clean. Deep
scratches, fingerprints or other contaminants on the disc’s surface can make it unreadable.
3. Remove the disc from the tray and reinsert it label side up.
Cannot play BD movies
1. Install authorized BD playback software.
2. Use CyberLink BD & 3DAdvisor Overview to verify if your system meets the minimum
requirements for BD movie playback.
http://www.cyberlink.com/stat/bd-support/enu/index.jsp
3. Visit the website of your graphics card manufacturer to confirm both your graphics card and
driver are HDCP compliant. Download and install the latest graphics card driver.
4. Visit your monitor manufacturer to confirm your monitor is HDCP compliant.
Cannot write to disc
1. Use the authorized software.
2. Contact the software supplier (or check the appropriate website) to ensure that it supports your
BD drive.
3. Reinsert the disc label side up.
4. Ensure that the capacity of the write data is available on disc. (Required capacity may vary
according to write method.)
5. Make sure the USB Y-cable and connectors are not damaged and firmly connected at all three
ends.
Writing errors occur
1. Always use high-quality media. Always handle discs with care and keep them clean. Deep
scratches, fingerprints, or other contaminants on a disc’s surface can make it unwritable.
2. Ensure that the capacity of the write data is available on disc. (Required capacity may vary
according to write method.)
