Arris SURFboard mAX Manuale utente
SURFboard mAX
Models: W21/W121
User Guide, Standard Revision x.1
P/N 365-095-35704
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Table of contents
Chapter 1: Get started..............................................................................6
In the box....................................................................................................................... 6
Hardware diagram.......................................................................................................... 7
LED behavior........................................................................................................ 8
Mobile app help............................................................................................................. 9
Chapter 2: Set up your SURFboard mAX home network.......................... 10
Get the ARRIS SURFboard Central mobile app............................................................ 10
Launch the ARRIS SURFboard Central mobile app.......................................................10
Create your SURFboard account.................................................................................. 11
Set up your SURFboard mAX router............................................................................ 15
Get your SURFboard mAX router online......................................................................17
Name your home network and set a password...........................................................20
Add devices to home network.....................................................................................20
Chapter 3: Adding a SURFboard mAX satellite........................................ 22
Set up your SURFboard mAX satellite..........................................................................23
Get your SURFboard mAX satellite online................................................................... 24
Chapter 4: SURFboard Central mobile app features................................ 26
Home............................................................................................................................ 27
mAX router and satellite details........................................................................ 27
Online and offline device details....................................................................... 29
Edit name for mAX and devices.........................................................................30
Adjust LED brightness level................................................................................30
Restart mAX........................................................................................................31
Network........................................................................................................................ 32
Setup and manage Guest network.................................................................... 32
Network settings................................................................................................ 34
Speed Test.......................................................................................................... 39
Parental Control............................................................................................................41
Enable Parental Control..................................................................................... 41
Work with user profiles..................................................................................... 41
Add devices to user profile................................................................................43
Add time schedule to user profile..................................................................... 44
Pause Internet access.........................................................................................45
Remove a user profile, rule, or device association............................................46
Side Menu.....................................................................................................................47
Speed Test.......................................................................................................... 48
Add another mAX...............................................................................................48
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Get Alexa Skills................................................................................................... 49
Help.................................................................................................................... 49
About.................................................................................................................. 49
Settings............................................................................................................... 49
Appendix A: ARRIS Safety, Environment, Regulatory, Software License,
Privacy, and Warranty information......................................................50
Safety and regulatory information............................................................................... 50
Caring for the environment by recycling your ARRIS equipment.................................52
FCC statements.............................................................................................................53
Industry Canada (IC) Statement.........................................................................53
Avis D'Industrie Canada (IC)...............................................................................54
Wireless LAN information............................................................................................ 55
Open Source software information..............................................................................56
Software license........................................................................................................... 56
Privacy notice............................................................................................................... 58
Warranty Information...................................................................................................59
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Chapter 1
Get started
The SURFboard mAX home Wi-Fi system is a mAX router alone (W21) or two routers with
one functioning as a satellite (W121). The ARRIS SURFboard Central mobile app steps you
through installing your SURFboard mAX Wi-Fi home network using your iOS or Android
mobile device.
The SURFboard Central mobile app lets you manage your home network access, Parental
Control, Guest Access, and more on all the connected devices (e.g., smartphones, cameras,
tablets, computers, smart TVs, gaming consoles, and more) all across your mAX Wi-Fi home
network.
The SURFboard Central mobile app supports mobile devices running iOS 9.0 and above or
Android 5.0 and above, and requires a cable/DSL modem or fiber ONT device connected to
your ISP.
In the box
Item Description
mAX unit High-speed mAX with 1 WAN and 1 LAN
Ethernet port.
Additional mAX unit
(W121 only)
High-speed mAX with 1 WAN and 1 LAN
Ethernet port.
Power adapter Power adapter for an electrical wall outlet
connection with each mAX unit.
Ethernet cable Standard Category 5e (CAT5e) or higher
network cable.
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Chapter 1: Get started
Hardware diagram
This diagram and table explain the ports on the underside of your mAX unit.
Callout Name Description
1 Power For connection to the power adaptor included in the box.
2 Ethernet port For Ethernet device connections (i.e., TV, game console, PC, etc).
3 WAN port For connection to your cable/DSL modem or fiber ONT device.
4 Reset button Resets the mAX to factory defaults.
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Chapter 1: Get started
LED behavior
This table describes the mAX LED behavior.
LED Behavior Action
Solid amber Booting
Solid white Boot successful
Rapidly
alternating green
and white
(~1 sec
increments)
Attempting to pair with mobile app via Wi-Fi during on-boarding
Slowly alternating
green and white
(3 sec increments)
Paired with mobile app via Wi-Fi during on-boarding
Slowly alternating
blue and red
(3 sec increments)
Paired with mobile app via Wi-Fi during on-boarding and WAN down
Solid blue "Normal" state; on-boarding complete; connected to Internet; latest
firmware installed.
Rapidly
alternating blue
and amber
(~1 sec
increments)
Downloading software in background
Solid blue mAX good WAN connection state
Solid red mAX disconnected WAN connection state
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Chapter 1: Get started
Mobile app help
Some of the SURFboard Central mobile app screens offer textual help. Tap the ? if you
require more information or assistance with something on that screen.
Help is also available on the Side menu, accessed from the Collapsed menu icon on the
mobile app Home screen. Here, you can read our Frequently Asked Questions, get contact
information for ARRIS support, tap to navigate to our self-help site, or get answers quickly
with our Live chat feature.
If you require more assistance, call ARRIS Technical Support: 1-866-757-3598.
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Chapter 2
Set up your SURFboard mAX home
network
These are the tasks you will perform to set up your SURFboard mAX home Wi-Fi network.
1. Get the ARRIS SURFboard Central mobile app (page 10)
2. Launch the ARRIS SURFboard Central mobile app (page 10)
3. Create your SURFboard account (page 11)
4. Set up your SURFboard mAX router (page 15)
5. Get your SURFboard mAX router online (page 17)
6. Name your home network and set a password (page 20)
7. Add devices to home network (page 20)
Get the ARRIS SURFboard Central mobile app
The mobile app is available online as a free download for your mobile device.
1. Navigate to the Apple App Store (for iOS devices) or Google Play Store (for Android
devices).
2. Search for the ARRIS SURFboard Central mobile app.
3. Download by tapping OPEN in the Play Store or GET in the Apple Store.
Launch the ARRIS SURFboard Central mobile app
■Once you have the SURFboard Central mobile app installed, tap the shortcut on your
mobile device to launch it.
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