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The below warranty only applies to AUDIO ALCHEMY product purchased in North
America from Authorized AUDIO ALCHEMY dealers. Due to the varied requirements of
individual markets, outside of North America, warranty and service requests are the
responsibility of the distributor for a given market. If outside of North America please
contact your AUDIO ALCHEMY dealer or national distributor for guidance on their
warranty policy.
AUDIO ALCHEMY
North America Warranty Policy
WHAT IS COVERED: All Audio Alchemy products and parts purchased in North
America from an authorized dealer that are defective in material and workmanship.
FOR HOW LONG: 2 Years, Parts & Labor
WHAT WE WILL DO: We will, at our sole option, repair or replace any defective parts
free of charge.
WHAT WE WILL NOT DO: Pay shipping or transportation charges from you to us.
PROVIDE SERVICE FOR PRODUCT NOT PURCHASED FROM AN AUTHORIZED
DEALER.
WHAT YOU MUST DO: First, contact the dealer from whom you purchased the product
to discuss the problem. Your dealer, in most instances, will be able to answer your
questions or arrange for repair. In the event you are unable to resolve the situation with
your dealer, notify Audio Alchemy located at 7960 Pearl Street, Newbury Park, CA
91320 (tel:805-794-2418) of any defect, malfunction, or nonconformity promptly upon
discovery. Obtain from Audio Alchemy a return authorization number. Properly pack the
product in the original carton for shipping. Label and ship the product, freight prepaid
and insured, to the Audio Alchemy with the proof of purchase from your authorized
North America dealer, and place the return authorization number prominently on the
outside of the carton. Cartons not bearing a return authorization number will be refused.
OTHER CONDITIONS: This warranty is not transferable from the original owner to any
subsequent owners. THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY
OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR
ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. AUDIO ALCHEMY’S MAXIMUM LIABILITY SHALL NOT
EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN
NO EVENT SHALL AUDIO ALCHEMY BE LIABLE FOR SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES. This warranty does not cover a defect
that has resulted from improper or unreasonable use or maintenance, accident,
improper packing, or unauthorized tampering, alteration or modification as determined
solely by us. This warranty is void if the label bearing the serial number has been
removed or defaced. This warranty only applies to units sold NEW not including floor
samples, demos, B-Stock, and show samples. Floor samples, demos, B-Stock, and
show samples shall receive a 1 year warranty from date of sale to customer if sold by
an authorized dealer.
