Avaya Integrated Management Manuale tecnico

Avaya Integrated Management

Release 5.0

Software Update Manager

14-300168

Issue 6

January 2008

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no liability for any errors. Changes and corrections to the information

in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya

Legal Page for Software Documentation, Document number 03-600758.

To locate this document on the website, simply go to

http://www.avaya.com/support and search for the document number in the

search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to

the original published version of this documentation unless such modifications,

additions, or deletions were performed by Avaya. Customer and/or End User

agree to indemnify and hold harmless Avaya, Avaya's agents, servants and

employees against all claims, lawsuits, demands and judgments arising out of,

or in connection with, subsequent modifications, additions or deletions to this

documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked

websites referenced elsewhere within this documentation, and Avaya does not

necessarily endorse the products, services, or information described or offered

within them. We cannot guarantee that these links will work all of the time and

we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales

agreement to establish the terms of the limited warranty. In addition, Avaya’s

standard warranty language, as well as information regarding support for this

product, while under warranty, is available through the following website:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright

and other laws respecting proprietary rights. Unauthorized reproduction,

transfer, and or use can be a criminal, as well as a civil, offense under the

applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask

questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya website:

http://www.avaya.com/support

Issue 6 January 2008 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Purpose of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Who Should Use This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Organization of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Avaya Software Update Manager Overview . . . . . . . . . . . . . . . . . . . . . 9

Using Avaya Software Update Manager . . . . . . . . . . . . . . . . . . . . . . . 10

The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

View Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Dialog Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Avaya Software Update Manager Help . . . . . . . . . . . . . . . . . . . . 14

Opening the Help to the Contents Page . . . . . . . . . . . . . . . . . . . . . 15

Opening the Help to a Topic of Interest . . . . . . . . . . . . . . . . . . . . . 15

What’s New in This Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting Avaya Software Update Manager . . . . . . . . . . . . . . . . . . . . . . 17

Defining Website Download Parameters. . . . . . . . . . . . . . . . . . . . . . . 18

Defining Download Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Defining Server Proxy Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

SFAP Login Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3: The Targets Table . . . . . . . . . . . . . . . . . . . . . . . . 21

Targets Table Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Gateways, Data Switches, and Circuit Packs View . . . . . . . . . . . . . . . 22

IP Phones View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CM Software Management View . . . . . . . . . . . . . . . . . . . . . . . . . 22

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

The Gateways, Data Switches, and Circuit Packs Targets Table . . . . . . . . . . 24

The IP Phones Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

The CM Software Management Targets Table . . . . . . . . . . . . . . . . . . . . 26

Sorting the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Customizing the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Filtering the Targets Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Contents

4 Avaya Integrated Management Release 5.0 Software Update Manager

Filtering the Targets Table - Gateways, Data Switches, and Circuit Packs View 29

Filter Criteria - Gateways, Data Switches and Circuit Packs View . . . . . . . 30

Filtering the Targets Table - IP Phones View . . . . . . . . . . . . . . . . . . 31

Filter Criteria - IP Phones View . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Filtering the Targets Table - CM Software Management View . . . . . . . . . 33

Filter Criteria - CM Software Management View . . . . . . . . . . . . . . . . . 35

Filtering by Device Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Printing the Targets Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Saving the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 4: Detecting Targets . . . . . . . . . . . . . . . . . . . . . . . . 37

Starting the Detection Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Detecting All Targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Detecting New Targets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Updating Information for Selected Targets (Refresh) . . . . . . . . . . . . . . . . 39

Detecting Targets Using Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using Wildcards and Ranges in an IP Address . . . . . . . . . . . . . . . . . 41

Chapter 5: The Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Viewing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Saving the Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Clearing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Closing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 6: The ASCA Reporting Tool . . . . . . . . . . . . . . . . . . . 45

Avaya Software Compatibility Audit Report Overview . . . . . . . . . . . . . . . 45

Downloading and Installing the Inventory Collection Script (R2.x and R3.x) . . . 46

Downloading the Service Pack to your Computer. . . . . . . . . . . . . . . . 46

Copying the Service Pack to the Communication Manager . . . . . . . . . . 47

Installing the Service Pack onto the Communication Manager . . . . . . . . 49

Setting up a Telnet Session for accessing the CLI . . . . . . . . . . . . . 49

Setting up a secure shell (SSH) for accessing the CLI . . . . . . . . . . . 49

Installing the Service Pack . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Running the Inventory Script on the Communication Manager . . . . . . . . . . 52

Downloading the Inventory File to your Computer . . . . . . . . . . . . . . . . . 53

Generating and Filtering an ASCA Report . . . . . . . . . . . . . . . . . . . . . . 53

Filtering the ASCA Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Contents

Issue 6 January 2008 5

Chapter 7: Downloading Software to Targets . . . . . . . . . . . . . . . 55

Download Files Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Configuring Software Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Defining a Remote Software Library . . . . . . . . . . . . . . . . . . . . . . . 57

Software Libraries Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Viewing Files Available to Download. . . . . . . . . . . . . . . . . . . . . . . 59

Adding, Editing, or Deleting a File . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring Download Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 61

Download Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring the Media Server Software Repository. . . . . . . . . . . . . . . . . 64

Media Server Release Management . . . . . . . . . . . . . . . . . . . . . . . 65

Managing Software Releases . . . . . . . . . . . . . . . . . . . . . . . . . 65

Media Server Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Media Server Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Media Server License and Authorization Files . . . . . . . . . . . . . . . . . 68

Downloading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

The Download Process - Gateways, Data Switches, and Circuit Packs View . 69

The Download Process - CM Software Management View . . . . . . . . . . . 70

Upgrades and Updates to the Communication Manager . . . . . . . . . . . . 71

Upgrading or Updating Media Server Releases . . . . . . . . . . . . . . . 71

Installing a CM Service Update . . . . . . . . . . . . . . . . . . . . . . . . 72

Installing a Platform/Security Update . . . . . . . . . . . . . . . . . . . . 73

Assigning License and Authentication Files . . . . . . . . . . . . . . . . . . 73

Viewing Assigned License and Authentication Files . . . . . . . . . . . . 74

Assigning License and Authentication Files to a Device . . . . . . . . . . 74

Adding a file to the License & Authentication Files Table . . . . . . . . . 74

Deleting Files From the License & Authentication Files Table . . . . . . . 75

Download Process Status Messages. . . . . . . . . . . . . . . . . . . . . . . 75

Scheduling Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Opening the Schedule Download Dialog Box . . . . . . . . . . . . . . . . . . 77

Viewing Schedule Download Information . . . . . . . . . . . . . . . . . . . . 78

Scheduling Software Downloads . . . . . . . . . . . . . . . . . . . . . . . . . 79

Cancelling A Scheduled Download. . . . . . . . . . . . . . . . . . . . . . . . 80

Resetting Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting Product Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contents

6 Avaya Integrated Management Release 5.0 Software Update Manager

Chapter 8: Analyzing and Retrieving from the Web. . . . . . . . . . . . 85

Requirements for Retrieving Software from the Web . . . . . . . . . . . . . . . . 85

Performing Web Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Retrieving New Versions from the Web . . . . . . . . . . . . . . . . . . . . . . . 86

Manually Adding Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 9: Managing IP Phone Software . . . . . . . . . . . . . . . . . 93

The IP Phones Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Downloading Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Downloading Software to Selected Devices . . . . . . . . . . . . . . . . . . . 96

Viewing Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Importing Files to the Local Software Library . . . . . . . . . . . . . . . . . . . . 98

Appendix A: Remote Library Index File . . . . . . . . . . . . . . . . . . 101

Appendix B: Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Edit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Appendix C: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 107

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Issue 6 January 2008 7

Preface

This chapter provides an introduction to the structure and assumptions of this manual. It

includes the following sections:

●The Purpose of This Manual - A description of the goals of this manual.

●Who Should Use This Manual - The intended audience of this manual.

●Organization of This Manual - A brief description of the subjects contained in the various

chapters of this manual.

The Purpose of This Manual

The Avaya Software Update Manager User’s Manual contains information needed to use Avaya

Software Update Manager efficiently and effectively.

Who Should Use This Manual

This manual is intended for network managers familiar with network management and its

fundamental concepts.

Organization of This Manual

This manual is structured to reflect the following conceptual divisions:

●Preface - Describes the manual’s purpose, intended audience, and organization.

●Chapter 1: Introduction - Provides an introduction to the Avaya Software Update Manager,

and a description of the user interface.

●Chapter 2: Getting Started - Explains how to start Avaya Software Update Manager and

how to define the authorization information and parameters required to download software

from the Avaya Website.

●Chapter 3: The Targets Table - Explains how to use the Targets Table, which lists all

detected targets.

Preface

8 Avaya Integrated Management Release 5.0 Software Update Manager

●Chapter 4: Detecting Targets - Explains how to add targets to the Targets Table.

●Chapter 5: The Log File - Explains how to view, save, clear, and close the log file.

●Chapter 6: The ASCA Reporting Tool - Explains how to enable users without access to

Avaya Software Update Manager to view inventory reports using the ASCA reporting tool.

●Chapter 7: Downloading Software to Targets - Explains how to download software to

targets for Gateways, Data Switches, Circuit Packs, and the Communication Manager.

●Chapter 8: Analyzing and Retrieving from the Web - Explains how to use the Avaya

Software Update Manager Analyzer, which compares software versions currently in use

against the newest releases available on the Avaya website and lets you download new

releases to your hard disk.

●Chapter 9: Managing IP Phone Software - Explains how to manage firmware and

configuration scripts for IP phones.

●Appendix A: Remote Library Index File - Provides an example of the structure of an index

file to be used in the remote software libraries accessed by Avaya Software Update

Manager.

●Appendix B: Menus - Provides the full structure of the menus in Avaya Software Update

Manager.

●Appendix C: Troubleshooting - Explains how to identify and find solutions for errors that

may occur when downloading.

Issue 6 January 2008 9

Chapter 1: Introduction

This chapter provides an introduction to the Avaya Software Update Manager. It includes the

following sections:

●Avaya Software Update Manager Overview - An overview of Avaya Software Update

Manager.

●Using Avaya Software Update Manager - An outline of the tasks required to effectively use

Avaya Software Update Manager.

●The User Interface - Describes the Avaya Software Update Manager user interface.

●Using Tooltips - Explains the Avaya Software Update Manager tooltip feature.

●Using Avaya Software Update Manager Help - Explains the options for accessing on-line

help in Avaya Software Update Manager.

Avaya Software Update Manager Overview

Avaya Software Update Manager is an application that downloads software to managed Avaya

devices. Avaya Software Update Manager can also check the software versions currently in use

against the latest versions available from Avaya and recommend updates when a newer

version is available. In this guide, the word target is used to define any device to which software

can be downloaded.

Avaya Software Update Manager can download a new release from Avaya’s website and store

it on your hard disk for subsequent downloading to the appropriate devices.

Avaya Software Update Manager includes a server hosted on the workstation running Avaya

Network Manager in Standalone Mode. The server stores all the software retrieved from the

web and can download the software to appropriate devices. Files containing embedded

software can also be copied to the server.

The server can be reached locally or via remote access. This provides the ability to update the

software on your devices from anywhere in the world.

Introduction

10 Avaya Integrated Management Release 5.0 Software Update Manager

Using Avaya Software Update Manager

Avaya Software Update Manager is used to retrieve software from the web and download it to

appropriate devices in your network. Using Avaya Software Update Manager, you can perform

the following tasks:

●Starting Avaya Software Update Manager. For instructions on starting Avaya Software

Update Manager, refer to Starting Avaya Software Update Manager on page 17.

●Detecting the download targets associated with devices in the network. For instructions on

detecting targets, refer to Chapter 4: Detecting Targets on page 37.

●Analyzing the software on the network devices to determine if there are new versions. For

instructions on analyzing device software, refer to Performing Web Analysis on page 86.

●Retrieving new versions of software from the Web. For instructions on retrieving software

from the web, refer to Retrieving New Versions from the Web on page 86.

●Downloading the new software to the relevant devices in your network. For instructions on

downloading software to devices, refer to Downloading on page 69.

●Resetting devices in the network as necessary. For instructions on resetting devices, refer

to Resetting Modules on page 81.

To start Avaya Software Update Manager, refer to Starting Avaya Software Update Manager on

page 17.

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