Axtel AX-500W Manuale utente

Axtel IP Phones

AX-500W User Manual

Version

2.0.4.6.17

2019

Notices Information

Axtel Poland owns all the rights to modify and copy this document at any time. And all the

illustrations and text in this document are copyright protected. Therefore, no parts of this

document may be used or reproduced, transmitted by the third parties for any purposes

without the express written permission of Axtel Poland.

When this document is made available on www.axtelphones.com , Axtel Poland gives its

right to download and print copies of this content only for private use as a user manual.

No parts shall have the right to alter, modify or use as commercial means without prior

written permission from Axtel Poland.

Safety Instructions

To use the Phone, please follow the instructions in this user manual.

Use the power adapter supplied with your phone. Other power adapters may damage

the phone.

This phone is only for indoor use. And also avoid in high humidity, water and some

other liquids.

Do not use the phone during thunderstorms.

CE

FCC

WEEE Warning

To avoid the potential effects on the environment and human health as a

result of the presence of hazardous substances in electrical and electronic

equipment, end users of electrical and electronic equipment should

understand the meaning of the crossed-out wheeled bin symbol. Do not

dispose of WEEE as unsorted municipal waste and have to collect such

WEEE separately.

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might

Notices Information

damage the surface or internal electronics of the phone.

FCC Statement

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may

cause undesired operation.

2. Changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more of the following

measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

*RF warning for Mobile device:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance

20cm between the radiator & your body.

Summary of changes

This section describes the changes to this user manual for each release and user manual

version.

Change for Release x.0.4.5.27,Manual version x.0.4.5.27

Major updates have occurred to the following sections:

AX-500W supports 12 accounts

Change for Release x.0.4.5.12,Manual version x.0.4.5.12

Major updates have occurred to the following sections:

BT Feature

Table of Content

Notices Information ------------------------------------------------------------------------------------2

Safety Instructions--------------------------------------------------------------------------------2

WEEE Warning------------------------------------------------------------------------------------2

Cleaning--------------------------------------------------------------------------------------------2

FCC Statement------------------------------------------------------------------------------------3

Summary of changes ----------------------------------------------------------------------------------4

Change for Release x.0.4.5.27,Manual version x.0.4.5.27 --------------------------------4

Change for Release x.0.4.5.12,Manual version x.0.4.5.12 --------------------------------4

Table of Content ----------------------------------------------------------------------------------------5

Getting Started ------------------------------------------------------------------------------------------9

Packing List----------------------------------------------------------------------------------------9

Phone Installation------------------------------------------------------------------------------- 11

1. Attach the Foot stand------------------------------------------------------------------ 11

2. Connect the Handset and optional Headset--------------------------------------- 12

3. Connect the Network and Power ---------------------------------------------------- 12

Initialization -------------------------------------------------------------------------------------- 13

Status --------------------------------------------------------------------------------------------- 14

Registration -------------------------------------------------------------------------------------- 17

Idle Screen--------------------------------------------------------------------------------------- 23

Getting Familiar with Your Phone------------------------------------------------------------------ 24

Hardware Components Preview ------------------------------------------------------------- 24

Icon Preview ------------------------------------------------------------------------------------- 27

LED Instruction---------------------------------------------------------------------------------- 30

Power Indicator LED---------------------------------------------------------------------- 30

Line LED:(Line or Line Key set as Line)----------------------------------------------- 30

BLF or BLF List Key LED :( Line/Line Key set as BLF)----------------------------- 30

Shared Line LED: ------------------------------------------------------------------------- 31

Other Key Led ----------------------------------------------------------------------------- 32

User Interface ----------------------------------------------------------------------------------- 32

Line Key Function Overview ------------------------------------------------------------------ 33

Basic Setting Configuration------------------------------------------------------------------------- 36

General Settings -------------------------------------------------------------------------------- 36

Web Login---------------------------------------------------------------------------------- 36

Administrator Password ------------------------------------------------------------------ 37

Display Mode ------------------------------------------------------------------------------ 38

Language----------------------------------------------------------------------------------- 39

Wallpaper ----------------------------------------------------------------------------------- 41

Screen Saver ------------------------------------------------------------------------------ 42

Backlight ------------------------------------------------------------------------------------ 45

Time and Date ----------------------------------------------------------------------------- 46

Table of Content

LED Status Setting ------------------------------------------------------------------------ 52

Key as Send-------------------------------------------------------------------------------- 53

Network Setting --------------------------------------------------------------------------------- 54

IPv4 ------------------------------------------------------------------------------------------ 54

IPv6 ------------------------------------------------------------------------------------------ 57

IPv4&IPv6 ---------------------------------------------------------------------------------- 60

PC Port-------------------------------------------------------------------------------------- 61

Contact Setting---------------------------------------------------------------------------------- 64

Local Directory----------------------------------------------------------------------------- 64

Remote Phonebook----------------------------------------------------------------------- 70

LDAP Phonebook ------------------------------------------------------------------------- 70

Search Contact ---------------------------------------------------------------------------- 73

Call History Setting ----------------------------------------------------------------------------- 74

Call History --------------------------------------------------------------------------------- 74

Audio Setting ------------------------------------------------------------------------------------ 78

Ring Tone----------------------------------------------------------------------------------- 78

Volume -------------------------------------------------------------------------------------- 80

Voice Mail Tone---------------------------------------------------------------------------- 82

Play Hold Tone----------------------------------------------------------------------------- 83

Play Hold Tone Delay--------------------------------------------------------------------- 83

System Settings--------------------------------------------------------------------------------- 83

Dial Plan ------------------------------------------------------------------------------------ 83

Dial-Now Timeout ------------------------------------------------------------------------- 85

No Key Entry Timeout -------------------------------------------------------------------- 85

Emergency Call---------------------------------------------------------------------------- 85

Label Scroll--------------------------------------------------------------------------------- 86

Show Missed Calls------------------------------------------------------------------------ 87

Auto Logout Time ------------------------------------------------------------------------- 87

Reboot in Talking-------------------------------------------------------------------------- 87

Detect IP Conflict-------------------------------------------------------------------------- 88

Redial Mode-------------------------------------------------------------------------------- 88

Keypad Lock ------------------------------------------------------------------------------- 88

Suppress DTMF Display----------------------------------------------------------------- 90

Suppress DTMF Display Delay --------------------------------------------------------- 90

Check-Syn With Authenticate ----------------------------------------------------------- 90

Other features settings ------------------------------------------------------------------------------ 91

Action URL --------------------------------------------------------------------------------------- 91

Softkey Layout----------------------------------------------------------------------------------- 92

Programmable Key ----------------------------------------------------------------------------- 93

Exp Key------------------------------------------------------------------------------------------- 94

Basic Call Features ---------------------------------------------------------------------------------- 94

Place a Call -------------------------------------------------------------------------------------- 94

End a Call ---------------------------------------------------------------------------------------- 95

Redial a Call ------------------------------------------------------------------------------------- 96

Table of Content

Receive a Call----------------------------------------------------------------------------------- 96

Incoming Call Show Mode -------------------------------------------------------------------- 97

Auto Answer ------------------------------------------------------------------------------------- 97

Call Hold------------------------------------------------------------------------------------------ 98

Call Transfer ------------------------------------------------------------------------------------- 99

Call Conference--------------------------------------------------------------------------------102

Call Forward ------------------------------------------------------------------------------------103

Call Return --------------------------------------------------------------------------------------108

Call Back ----------------------------------------------------------------------------------------108

Call Waiting Tone ------------------------------------------------------------------------------110

Hide Caller ID----------------------------------------------------------------------------------- 111

Reject Anonymous-----------------------------------------------------------------------------112

Call Mute ----------------------------------------------------------------------------------------113

DND ----------------------------------------------------------------------------------------------114

Hot Line------------------------------------------------------------------------------------------114

Auto Redial--------------------------------------------------------------------------------------115

Function Key Features and Settings -------------------------------------------------------------116

Line-----------------------------------------------------------------------------------------------117

Speed Dial --------------------------------------------------------------------------------------117

BLF-----------------------------------------------------------------------------------------------118

Visual Alert for BLF Pickup-------------------------------------------------------------------120

Audio Alert for BLF Pickup -------------------------------------------------------------------121

BLF List------------------------------------------------------------------------------------------121

Voice Message ---------------------------------------------------------------------------------123

Direct Pickup -----------------------------------------------------------------------------------125

Group Pickup-----------------------------------------------------------------------------------126

Call Park-----------------------------------------------------------------------------------------127

Intercom -----------------------------------------------------------------------------------------128

Intercom Barge---------------------------------------------------------------------------------129

DTMF --------------------------------------------------------------------------------------------130

Prefix---------------------------------------------------------------------------------------------131

Local Group-------------------------------------------------------------------------------------132

XML Group--------------------------------------------------------------------------------------133

LDAP---------------------------------------------------------------------------------------------134

XML Browser -----------------------------------------------------------------------------------134

Broadsoft Group -------------------------------------------------------------------------------135

Conference--------------------------------------------------------------------------------------136

Forward------------------------------------------------------------------------------------------137

Transfer------------------------------------------------------------------------------------------137

Hold ----------------------------------------------------------------------------------------------138

Group Listening --------------------------------------------------------------------------------139

DND ----------------------------------------------------------------------------------------------139

Redial --------------------------------------------------------------------------------------------140

SMS ----------------------------------------------------------------------------------------------140

Table of Content

Send SMS ---------------------------------------------------------------------------------140

Set SMS Line Key------------------------------------------------------------------------141

Record-------------------------------------------------------------------------------------------142

URL Record-------------------------------------------------------------------------------------143

Paging -------------------------------------------------------------------------------------------144

Shared Line-------------------------------------------------------------------------------------144

Public Hold --------------------------------------------------------------------------------------146

Private Hold-------------------------------------------------------------------------------------147

Hot Desking-------------------------------------------------------------------------------------148

ACD ----------------------------------------------------------------------------------------------149

Zero Touch--------------------------------------------------------------------------------------150

Multicast Paging -------------------------------------------------------------------------------151

Sending RTP Stream --------------------------------------------------------------------151

Receiving RTP Stream ------------------------------------------------------------------152

BT Feature--------------------------------------------------------------------------------------------153

Upgrade-----------------------------------------------------------------------------------------------162

Factory Reset-----------------------------------------------------------------------------------162

Pcap Feature -----------------------------------------------------------------------------------162

System Log -------------------------------------------------------------------------------------163

Upgrade -----------------------------------------------------------------------------------------163

Configuration File------------------------------------------------------------------------------166

Troubleshooting--------------------------------------------------------------------------------------167

Why is the phone LCD screen blank?------------------------------------------------------167

Why does the phone display “Network Unavailable”? -----------------------------------167

Why can’t I get a dial tone? ------------------------------------------------------------------168

Where to set the tone?------------------------------------------------------------------------168

How to download XML Configuration? -----------------------------------------------------168

How to Import Trusted CA certificate?------------------------------------------------------169

How to Import Server CA certificate?-------------------------------------------------------169

How to use Vlan? ------------------------------------------------------------------------------170

How to use LLDP?-----------------------------------------------------------------------------170

How to Set LCD and Web GUI? -------------------------------------------------------------170

How to Upgrade via FTP?--------------------------------------------------------------------170

How to make Ringtone? ----------------------------------------------------------------------170

How to use Open VPN? ----------------------------------------------------------------------170

Provisioning Guide on Free PBX------------------------------------------------------------170

Redundancy Server ---------------------------------------------------------------------------171

How to Use Auto Provision Phonebook? --------------------------------------------------171

All Documents ----------------------------------------------------------------------------------171

Getting Started

Packing List

The package contains the following parts, please check if all the items are not missed:

1. The phone device

2. The footstand

Getting Started

3. Handset

4. Headset cord

6. Ethernet cable

Quick installation reference

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