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Q: Fail to add device during net-pairing?
A: Please make sure the mobile phone and device are connected to 2.4GHz router. Make sure
the correctWi-Fi password is entered.
Q: Still fail to add device after re-scanning?
A: If fail to add device, it is recommended to restart the device or power o the device, and
try again.
Q: The device cannot preview?
A: Check for weak Wi-Fi signal.You can place the camera close to the router. If it still doesn’t
work, reset the device, and add it again.
Q: Why the device is still on the list after resetting the device?
A: The device resetting only resets the camera’s network conguration and cannot change the
conguration on the App.You must log in the App to delet the camera from the list
Q: How to connect the camera to another router?
A: First log in the App to delete and reset the device, and congure the device again through
the App.
Q: Why the device cannot identify microSD card?
A: It is recommended to insert and remove the microSD card after power o the device. Check
if the microSD card is under normal service conditions and the format is FAT32. The App shall
suggest „could not nd microSD card” under unstable network of the mobile phone or the
device.
Q: The device is online and has an alarm event, but the mobile phone cannot
receive the information?
A: First conrm that App allows notication in the settings of your mobile phone. Under
normalcircumstances,when an anomaly isdetected,a message will appearin the notication
bar of your mobile phone. Your should set a notication sound or vibration in your mobile
phone. In addition, when viewing the real-time video in the App, you cannot receive alarm of
the camera I being viewed. Because the device defaults the camera being viewed indicating
that the user is focusing on the monitoring video, and there is no need for an alarm. Using
the advanced intelligent alarm push algorithm to ensure that the alarm message will not be
frequently, but the camera will record all the alarm messages and videos.
