
Manufacturer's employees’ or representatives' oral or other written statements do not constitute a
warranty, shall not be relied upon by the Buyer, and are not a part of the contract for sale or this warranty.
7/11
With Power Protection: 12 months from date of purchase on DVR unit and 90 days on other major component
(cameras, power supply, monitor) parts. Excludes cables and connectors.
BD510 & BD1000 SERIES
Repair or replacement is at RFT’s discretion (free shipping to RFT using our prepaid labels; customer pays return
shipping). Warranty is non-transferable.
TECHNICAL /INFORMATION SUPPORT: Complimentary
DVR ADVANCE EXCHANGE POLICY: A defective DVR may be exchanged for a new unit
within 15 days of purchase (not installation) date; free ground shipping using RFT prepaid labels.
Customer will be invoiced at cost of new unit and credited upon receipt of defective unit.
R.F. TECHNOLOGIES, INC.
DIGITAL SURVEILLANCE SYSTEM (DSS)
WARRANTY / EXCHANGE / REPAIR POLICY
www.bigdogsurveillance.com
DSS OEM WARRANTY
Additional extended & expanded warranty available within 30 days of purchase. Extended and expanded warranty
provides 100% coverage of DVR unit and other major component parts to 2 years.
4 & 6 Cam Systems - $500 Parts & Repair Labor; $325 Repair Labor (Excludes Parts)
8 - Cam System - $525 Parts & Repair Labor; $350 Repair Labor (Excludes Parts)
16 - Cam System - $575 Parts & Repair Labor; $400 Repair Labor (Excludes Parts)
32 - Cam System - $675 Parts & Repair Labor; $500 Repair Labor (Excludes Parts)
• Damage related to customer misuse, abuse, or alteration.
• Damage due to fire, wind, water, storm, riot, vandalism, war, act of God,
burglary, power line fluctuations (increase or decrease), accident, or negligence.
• Damages or defects arising out of improper or abnormal product handling.
• Damages or defects arising from improper installation (where installation is by
persons other than Manufacturer).
• Damage resulting from the failure to render routine attention to equipment such
as: maintaining at least three inches of unrestricted space around the equipment
to provide for proper air circulation and keeping all equipment free from
harmful materials.
• Power damage without RFT approved power protection. Power protection sold
separately for an additional $350.
• Heat and / or environmental related damage.
RFT reserves the right to determine if damage was caused by customer’s failure to provide a suitable environment or
sufficient coverage for power related issues.
Additional Extended & Expanded Warranty
Can be provided if available; customer pays $125 per week plus shipping (invoiced at cost of new unit and credit memo
issued upon receipt).
DVR Rental
542 South Prairie Street • Bethalto, IL 62010 • Office: 618.377.2654 Fax: 618.377-1320
Manufacturer does not warrant against:
Warranty Disclaimer
Manufacturer is not responsible for remote connection port forwarding or server accessibility. Server configurations are
the sole responsiblity of the customer.
Remote Access Disclaimer