Bitdefender BOX Manuale utente

User's Guide

Bitdefender BOX

User's Guide

Publication date 06/05/2015

Legal Notice

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quotations in reviews may be possible only with the mention of the quoted source. The content can not be

modified in any way.

Warning and Disclaimer. This product and its documentation are protected by copyright. The information

in this document is provided on an “as is” basis, without warranty. Although every precaution has been taken

in the preparation of this document, the authors will not have any liability to any person or entity with respect

to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in

this work.

This book contains links to third-party Websites that are not under the control of Bitdefender, therefore

Bitdefender is not responsible for the content of any linked site. If you access a third-party website listed in

this document, you will do so at your own risk. Bitdefender provides these links only as a convenience, and

the inclusion of the link does not imply that Bitdefender endorses or accepts any responsibility for the content

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Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this

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Table of Contents

What is Bitdefender BOX? ...................................................... iv

1. The Basics ................................................................... 1

1.1.PackageContents.......................................................... 1

1.2.OverviewofBitdefenderBOX................................................. 2

1.3.BOXAccountandSubscriptions.............................................. 3

2.SettingupBOX............................................................... 5

2.1.BitdefenderBOXapprequirements............................................ 5

2.2.SetupBOX................................................................ 5

3. The BOX Network ........................................................... 12

3.1.BitdefenderBOXappdashboard............................................. 12

3.2.Protecteddevices.......................................................... 13

3.3.BitdefenderBOXAgent..................................................... 18

4.BOXManagement........................................................... 20

4.1.Devicestates............................................................. 20

4.2.ManagingBOXfeatures.................................................... 20

4.3.PrivateLine(VPN)......................................................... 27

4.4.Activityreport............................................................. 27

4.5.Notifications.............................................................. 27

4.6.UpdatingBOX............................................................. 29

4.7.Recoveryfunction......................................................... 29

4.8.RemovingBOXfromyournetwork........................................... 30

5. How to ...................................................................... 32

5.1. How can I add a new device to the Family devices list? . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5.2. How can I change my BOX account password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5.3. How can I update the firmware on my BOX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.4. How can I update the Bitdefender BOX app? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.5. I have a new router, how can I continue to use my BOX? . . . . . . . . . . . . . . . . . . . . . . . . . 33

5.6. How can I change the name and password of the BOX network? . . . . . . . . . . . . . . . . . . 34

6.HandlingandSafetyTips.................................................... 35

iiiBitdefender BOX

What is Bitdefender BOX?

Congratulations for purchasing this new, breakthrough product.

Bitdefender BOX is a hardware device that keeps all your internet-enabled devices safe

without interrupting you.

Protection enabled through device management, antimalware, antiphishing and antifraud

scans are features that keep your network safe from Internet threats which may affect

the functionality and integrity of devices connected to the home network.

With Bitdefender BOX you can also ensure permanent monitoring for the devices in

the network and check relevant information about their status or location.

PCs, Macs, iOS and Android smartphones, tablets and smart home devices such as

game consoles and smart TVs can stay protected while they are in the BOX network.

Bitdefender BOX can be set up alongside an existing Wi-Fi router or by itself. The

management of the network is possible through the Bitdefender BOX app, which can

be installed on iOS and Android tablets and phones. The application has an embedded

notification system to keep you informed about network events.

With Bitdefender BOX you can:

• Protect devices added to the home network from potential threats and malware,

even when they are off-site.

• Manage the activity of multiple devices added to the home network.

•Set up a password-protected Wi-Fi network and share a protected Internet connection

to all household devices.

• Ensure web browsing protection for the internet-enabled devices connected to the

network.

• Grant guests access to a secured Wi-Fi network and instantly protect them from

online threats.

ivWhat is Bitdefender BOX?

1. The Basics

Say goodbye to the Antivirus.

Bitdefender BOX is a smart security solution that offers extended online protection to

all devices connected to the home network, whether they are inside or outside the

network.

Bitdefender BOX needs to stay connected to the Internet to offer protection and control

over registered devices.

Installation is a simple two-stage process: connecting the BOX to your router or directly

to the Internet, and setting up the application. It takes about five minutes and requires

minimum configuration on your internet-enabled devices. For the complete process,

refer to the section “Set up BOX” (p. 5).

The Bitdefender BOX app enables the configuration of the BOX network, device

administration, and reports regarding the network activity. Also, notifications alert when

security issues are identified. For detailed information on the features, refer to the

section “Bitdefender BOX app dashboard” (p. 12).

To configure the BOX network, you have to go through a set of basic and intuitive steps

that will become available once you start exploring the Bitdefender BOX app. You will

soon discover that you can manage notifications and organize devices within the BOX

network into two categories: Family and Guest. For more information on what features

can be managed for each device connected to the BOX network, refer to the section

“Protected devices” (p. 13).

Any device that runs a supported Operating System and is included in the Family devices

list benefits from more features offered by the BOX network. For the full list of features

for each platform, refer to the section “Managing BOX features” (p. 20).

Occasionally, you will receive notifications about updating your Bitdefender BOX

firmware or software. Apply them timely to stay updated with the latest fixes and

changes. For more details on this topic, refer to the section “Updating BOX” (p. 29).

1.1. Package Contents

Bitdefender BOX package contains the following accessories:

1The Basics

• The Bitdefender BOX.

• A micro USB cable – for connecting BOX to a

computer or to an AC power outlet

(alternatively any micro USB cable may be

used).

• An Ethernet cable - for connecting BOX to a

free LAN port on your router.

•A USB AC power adapter - for connecting BOX

to the mains.

• A Quick Start guide – for helping you get

started with the setup.

• A warranty card.

NOTE

If something is missing when opening the package, contact your Bitdefender

dealer. Keep the package components intact to help us quickly asses the

situation.

1.2. Overview of Bitdefender BOX

Bitdefender BOX has three connectivity ports on the rear:

1. Micro USB – for connecting the BOX to the AC power adapter or to a free USB port

on your router, if available.

2. LAN (Local Area Network) – for connecting BOX to a router.

3. WAN (Wide Area Network) – for connecting BOX to your Internet Service Provider's

Ethernet cable, or for connecting a DSL or cable modem.

Next to the connection ports, the Reset button helps reboot BOX or activate the

Recovery function.

If you want to simply reboot BOX, just press the Reset button once. To activate the

Recovery function, follow the steps from the section “Recovery function” (p. 29).

2The Basics

BOX displays its status through the LED positioned on the front lower side of the case.

The LED may have one of the following states:

• Teal and steady. BOX is performing its functions properly.

• Red and steady. In recovery.

• White and blinking. A firmware update is in progress.

• Red and blinking rapidly (one-second bursts). The BOX is malfunctioning. The same

behavior occurs when the on-demand Recovery process starts.

BOX needs to be permanently powered on.

The Bitdefender BOX app enables the administrator to manage the devices connected

to the BOX network and monitor the activity even when they are outside the house. For

more information about features and functionalities, refer to the section “Managing

BOX features” (p. 20).

1.2.1. Technical Specifications

3.5 x 3.5 x 1.1 inSize

3.24 oz./92 gWeight

whiteColor

iOS, AndroidManagement apps

802.11 b/g/n 2.4 GHzWi-Fi

100MbpsBandwidth

1.3. BOX Account and Subscriptions

A BOX account is required in order to install the Bitdefender BOX app and manage the

network. The BOX account is tied to the service subscription.

When purchasing Bitdefender BOX from the Bitdefender official website, a BOX account

is created automatically. In case of offline purchase, a BOX account can be created

during the setup process.

If you are already a Bitdefender customer, you can use the MyBitdefender account to

To find out the remaining number of days left on your BOX subscription:

on Android:

• Swipe right or tap the icon in the Bitdefender BOX app.

3The Basics

• Tap your e-mail address and the remaining availability will be displayed next to

Subscription .

on iOS:

• Tap the icon in the Bitdefender BOX app.

• Tap your e-mail address and the remaining availability will be displayed next to

Subscription Expires .

4The Basics

2. Setting up BOX

The BOX network can be managed from one or more devices that have the Bitdefender

BOX app installed, activated with the same BOX account. Make sure you know who

else has access to the account.

2.1. Bitdefender BOX app requirements

The Bitdefender BOX app can be installed on iPhone/iPad from the App Store and on

Android smartphones/tablets from Google Play, and it runs best on:

• Android 4.0 or higher

• iOS 7.0 or higher

Before you install the Bitdefender BOX app, check the following details to ensure the

installation goes smoothly:

• Make sure the smartphone or tablet on which you plan to install the app meets the

minimum system requirements.

•Make sure you have enough space on your smartphone to install the setup application.

The minimum space required is 30 MB.

The Bitdefender BOX app can be installed on multiple devices if needed. As a result,

you can have two or more devices running as management devices at the same time,

as long as you are signed in using the same BOX account. It's recommended to do this

on devices you own.

2.2. Set up BOX

Bitdefender BOX can be set up alongside your existing Wi-Fi router or as a standalone

router.

Before starting the setup process, make sure that the device you will install the

Bitdefender BOX app on meets the requirements, and that the BOX and its accessories

are at hand.

5Setting up BOX

2.2.1. Connect BOX to your Wi-Fi router

When Bitdefender BOX is configured to work alongside the router/gateway, all online

traffic is filtered by BOX and devices are protected.

NOTE

Devices remain connected to the home network.

Multiple routers in your home

BOX protects a single LAN network. If you need more than one router to provide full

coverage for your home, make sure BOX will be connected to the one that is ensuring

the Internet connection while keeping all the others configured as wireless extenders,

in bridge or switch mode.

Plug in the included AC power adapter and connect it to BOX with the USB cable. Then

connect BOX to any available LAN port on your Wi-Fi router with the cable included in

the package (lift tray to get it), like this:

Begin setup

Your router's web interface user name and password may be required during the

configuration process. The default ones are placed on the back of your router. In some

cases, your ISP may have changed your connection credentials for security purposes

and you should contact the ISP’s support to obtain them.

Download the Bitdefender BOX app to your Android or iOS device using a Wi-Fi network

or mobile data.

Run the application to start the configuration of Bitdefender BOX.

6Setting up BOX

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