Bizfon 2000 Manuale utente

Bizfon Manual III: Extension User's Guide

Bizfon4000 (SW Version 3.1.x)

Manual III:

Extension User’s Guide

Edition 1 SW Release 3.1.14 and higher, May 2006

Bizfon Manual III: Extension User's Guide About this Extension User's Guide

Bizfon2000 (SW Version 3.1.x) 4

Table of Contents

Manual I: see Installation Guide

Step-by-step guide to install and configure the Bizfon device.

Manual II: see Administrator's Guide

Describes detailed the menus available for administrators only and includes further all system default values at a glance.

Manual III: Extension User's Guide

TUAbout this Extension User's GuideUT .............................................................................................................. 5

TUExtension Users Welcome PageUT .................................................................................................................. 6

TUBizfon’s Feature CodesUT ............................................................................................................................. 7

TUEstablishing a callUT ....................................................................................................................................................... 7

TUUsing Bizfon’s PBX ServicesUT .......................................................................................................................................... 7

TUVoice Mail ServicesUT ...................................................................................................................................................... 9

TUVoice MailboxUT ............................................................................................................................................................. 9

TUReview System MessagesUT ........................................................................................................................................10

TUServices for Incoming CallsUT ......................................................................................................................................10

TUAdministrator LoginUT ....................................................................................................................................................11

TUBizfon’s Auto Attendant ServicesUT ..................................................................................................................................11

TUCall Codes Available in Auto AttendantUT..........................................................................................................................13

TUBizfon’s Graphical InterfaceUT ..................................................................................................................... 14

TUExtension User’s Main PageUT .........................................................................................................................................14

TURecurrent ButtonsUT ......................................................................................................................................................15

TURecurrent Functional ButtonsUT .......................................................................................................................................15

TUEntering a SIP Addresses correctlyUT ...............................................................................................................................15

TUExtension User's MenusUT .......................................................................................................................... 16

TUMain PageUT .................................................................................................................................................................16

TUVoice MailUT .................................................................................................................................................................16

TUVoice MailboxUT .........................................................................................................................................................17

TUVoice Mail SettingsUT .................................................................................................................................................18

TUGroup ListUT .............................................................................................................................................................21

TUYour ExtensionUT ..........................................................................................................................................................23

TUCall StatisticsUT .........................................................................................................................................................23

TUSpeed CallingUT .........................................................................................................................................................24

TUAccount SettingsUT ....................................................................................................................................................25

TUSupplementary ServicesUT .............................................................................................................................................26

TUCaller ID Based ServicesUT .........................................................................................................................................26

TUHiding Caller InformationUT .....................................................................................................................................27

TUIncoming Call BlockingUT .........................................................................................................................................28

TUOutgoing Call BlockingUT .........................................................................................................................................28

TUDistinctive RingingUT ..............................................................................................................................................29

TUMany Extensions RingingUT ......................................................................................................................................29

TUUnconditional Call ForwardingUT ...............................................................................................................................30

TUBusy Call ForwardingUT ...........................................................................................................................................31

TUNo Answer Call ForwardingUT ...................................................................................................................................31

TUBasic ServicesUT ........................................................................................................................................................32

TUGeneral SettingsUT .................................................................................................................................................32

TUHold MusicUT .........................................................................................................................................................33

TUDo Not DisturbUT....................................................................................................................................................33

TUHot Line SettingsUT ................................................................................................................................................34

TULogoutUT ......................................................................................................................................................................34

TUAppendix: GlossaryUT ................................................................................................................................35

Bizfon Manual III: Extension User's Guide About this Extension User's Guide

Bizfon2000 (SW Version 3.1.x) 5

About this Extension User's Guide

The Bizfon Manual is divided into three parts:

•Manual-I: Installation Guide

gives step-by-step instructions to provision the Bizfon IP PBX and configure the phone extensions with the Bizfon SIP Server. After

successfully configuring the Bizfon IP PBX, a user will be able to make SIP phone calls to remote Bizfon devices, make local calls to the

PSTN and access the Internet from devices connected to the LAN.

•Manual-II: Administrator's Guide that explains all Bizfon IP PBX management menus available for administrators only. It includes a list of

all System Default Values.

•Manual-III: Extension User's Guide explains all Bizfon management menus available for extension users. A list of all call codes can be

found here in Extension User’s Guide.

This guide contains many example screen illustrations. Since Bizfon IP PBXs offer a wide variety of features and functionality, the example screens

shown may not appear exactly the same for your particular Bizfon IP PBX as they appear in this manual. The example screens are for illustrative and

explanatory purposes, and should not be construed to represent your own unique environment.

XUBizfon’s Feature CodesUX explains all call codes available for extension users.

XUBizfon’s Auto Attendant ServicesUX explains the operating mode of Bizfon's auto attendant and lists the call codes that may be used to enter the

auto attendant.

XUBizfon’s Graphical InterfaceUX explains describes the Bizfon's graphical user interface and explains all recurrent buttons.

XUExtension User’s Main PageUX explains the input options available for extension users and administrators. The input options may be selected from

the extension user's main page Extension Settings.

XUAppendix: GlossaryUX explains various technical terms.

Bizfon Manual III: Extension User's Guide Bizfon's Auto Attendant Services

Bizfon2000 (SW Version 3.1.x) 6

Extension Users Welcome Page

Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with Bizfon as an

extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid.

Welcome

You are using a Bizfon Voice Router made by Bizfon Inc. This product incorporates

SIPVoice™ Digital Signal Processing technology to send crystal clear voice around the globe

without associated fees for long distance. But, you will soon learn, it does much more. Your

Bizfon Voice Router, The Global Phone Network in a Box, operates in much the same

way as systems with which you are already familiar: a telephone, a PBX, voice mail, a

phone book, etc. Beyond that, the Bizfon Voice Router provides capabilities you never

believed were accessible in a customer premise telephony product. Soon you will

experience the freedom and power of the Bizfon Voice Router, The Global Phone

Network in a Box.

To get started the following information is helpful.

PHONES

Your extension number is and your password is (optional).

Remember to type the Auto Attendant number when you pick up your phone receiver to find THE WELCOME

SPOT. *0 will take you directly to voice mail for your extension. *4 will confirm your extension number.

LOCAL PHONE LINES

The Bizfon2000 offers one external phone line: .

To reach your Bizfon Voice Router from a network connection inside your office, home or place of utilization,

connect a Web browser to IP address:U<IP address>U(172.30.0.1 is the default IP address).

The email address of your Bizfon Voice Router System Administrator is U<email address>U

The phone number of your Bizfon Voice Router System Administrator is U<phone numbers>U

SIP

Your SIP number (an Internet phone number) is U<SIP number>UHTU@sip.bizfon.comUTH.

This is a number you can give others in order for them to reach you.

The SIP number to reach the Auto Attendant of your local Bizfon is U<SIP number>UHTU@sip.bizfon.comUTH.

The email address of your SIP System Administrator is U<email address>U

The phone number of your SIP System Administrator is <phone numbers>

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Bizfon2000 (SW Version 3.1.x) 7

Bizfon’s Feature Codes

This chapter describes how Bizfon’s feature codes allow the user to navigate through Bizfon’s services with the help of a phone handset. These

services are Establishing a Call, PBX Services and Voice Mail Services.

Establishing a call

To make a call, dial the Routing Number.

Routing Numbers and available routes to, from and through Bizfon are listed in the Call Routing Table. The Call Routing Table is configured and

managed by Bizfon’s Administrator. To receive information about dialing rules, please contact the administrator.

Please Note: You may accelerate establishing a connection by entering a pound (#) sign dialed at the end of the routing number.

Using Bizfon’s PBX Services

PBX Services accessible at the dial tone, characterized by beginning with the key :

Entering the voice mail services

(see further key codes below) a

Redialing automatically

If you hang up afterwards, your phone will start ringing as soon as the last called destination is reached.

If you keep the handset lifted, the connection will be established as soon as the called party answers.

A specific beep sound will be heard during the entire auto-redialing period (specified on the UXBasic ServicesXUpage). Another beep sound

will be heard if no auto redialing is possible. To stop the auto redialing process, simply lift the handset and hung up again (if you were

keep waiting with the handset lifted, you will need to push the hook button twice on your phone to stop the redialing).

Please Note: This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no multiple

attempts to reach the called destination).

b

Calling back the last caller

If calling back is not possible, you will hear the message “The dialed number doesn’t exist”. c

Enabling/disabling the Do Not Disturb service turns off/on your phone bell for the time period indicated on the Bizfon management

page XUDo Not DisturbUX Settings. Incoming calls will be routed to voice mail. hc

Blocking the last caller

The last caller party will be blocked and added to the table on the management page XUIncoming Call BlockingUX, where you may unblock it

later. This service is available for 10 seconds after the call has been terminated.

Attention: Blocking the caller with anonymous caller ID (for example, anonymous@anonymous or similar) will lead to blocking all callers

with an unknown caller address.

hd

Getting the line information

You will hear your line, extension and SIP number. he

Enabling/disabling the Forwarding service is configured according to the Unconditional Call Forwarding settings for All Callers

entered into the page XUUnconditional Call ForwardingUX Settings.

If no unconditional forwarding is configured for All Callers, the system will not activate the forwarding service and a voice message will

ask to configure the forwarding settings first.

e

Alternative Call Park

The service acts as an alternative Call Park dedicated mainly to IP line users, but can also be used by local FXS users. To park the call

using the Alternative Call Park feature, the call should be held first using the appropriate Hold button on the IP Phones (for IP line users)

or by dialing the akey combination (for FXS users). When the call is held, fshould be dialed to park the call.

Further actions are the same as for the Call Park service shown below.

f

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Bizfon2000 (SW Version 3.1.x) 8

PBX services accessible during the call (for phones connected to the FXS lines), characterized by starting with the key :

Keeping a call on hold

ais used to hold the active connection, in order to place or receive a second call. When holding the first call, the user is able to

place a call to a third party, in particular cases for conferencing (3 way calling) or call transferring purposes. To be able to receive a

second call while currently being on a call, the call waiting service should be enabled on the management page XUBasic ServicesUX. When a

second call comes in, the beep sound indication is heard in the active call.

Transferring a call without consultation

Press to hold a call partner and to get a dial tone (within approximately 1 second). Enter the phone number of the destination

phone where the call should be transferred to. Hang up on the ring tones. The call on hold will be transferred to the specified

destination.

Transferring a call with consultation

Press to hold a call and to get the dial tone (within approximately 1 second). Enter the phone number of the destination phone

where the call should be transferred to. Talk to the called party and then hang up. The call partner on hold will be connected to the called

party.

Joining active lines to start a conference call

Hold the first call ( a), make the second call (or receive a new one) and press dto join both active lines together for the

conference call. To terminate the conference call with the first or second party, use correspondingly bor ckey

combinations.

Attention: Pressing and waiting for 5 seconds will initiate a call switch and will connect you back to the held party instead of

initiating the a conference call.

To terminate the call e

Call Park

Dial fto park a call (system will play the SIP username of the first available extension configured for the call parking). Go to the

other location and call the extension that initiated the call park to pick up the parked call.

Both PBX and IP calls are allowed to use this service. For PBX calls, the extension number should be dialed. For IP calls, the Bizfon

when activating the Call Park service, plays the SIP address. The system will ask for authentication and, if successfully entered, it will

resume the parked call.

To use the Call Park feature, the call parking service should be enabled for one or more extensions on the Bizfon.

Attention: The Call Parking is valid within 15 minutes, during which hold music (if configured) will be played to the parked destination

party. When the Call Park timeout expires, a short ring notification will be sent to the phone initiating the call parking, and if no one picks

up the parked call, or if the phone is off the hook, the parked destination party will be automatically disconnected.

Bizfon Manual III: Extension User's Guide Bizfon's Auto Attendant Services

Bizfon2000 (SW Version 3.1.x) 9

Voice Mail Services

The Voice Mail Services are divided into two main parts

(Voice Mailbox and Review System Messages). Each of

these parts has a hierarchy that is described below.

aEnter Voice Mail Services

a

Exit

Voice Mail Services

b

Go to the top of the

Voice Mail Services Tree

c

Go one level up in the

Voice Mail Services Tree

Voice Mailbox

After entering the voice mail services (using the keys a)

press the key bto enter the Voice Mailbox menu. The

following key combinations are available to navigate within the

new messages:

aEnter Voice Mail Services

bVoice Mailbox Menu

Send a Message or

Leave a Reminder

Play First Message d

Get Date/Time Info

Play Previous Message

Play Current Message g

Play Next Message

Print the attached FAX

(and press START button

on the FAX machine)

Play Last Message j

Delete Current Message



Reply or Forward a

Message

The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder

menus:

aReply or Forward a Message

Call Back

immediately

Reply by Voice Mail

Forward a Message

Dial bto mark the message

as Urgent, or press pound to

assign the Normal priority.

Dial

Destination Number

Record a Message

Dial additional

Destination Number

Record a Message r

Record a Message

Dial bto mark the message as Urgent, or press pound

to assign the Normal priority.

bSend a Message or Leave a Reminder

Dial

Destination Number

Leave a reminder

Dial additional Destination Number Dial bto mark the message as

Urgent, or press pound to assign

the Normal priority.

Record a Message r

Record a Message

Dial bto mark the message as Urgent, or press pound to assign the

Normal priority.

Please Note: This service is restricted regarding sending a message to PSTN destinations. A message will be successfully received by the

destination if all of the following criteria are met:

- The connection to the destination is successful;

- The voice mail service is enabled on the destination;

- There is enough space in the voice mailbox of the destination;

- The duration of the forwarded/replied message is less than the maximum voice mail duration set up at the destination.

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Bizfon2000 (SW Version 3.1.x) 10

Review System Messages

Use the digit dto enter the area where the personal system messages can be modified. A voice notification will play the list of available system

messages that may be modified so the user can select the desired system message by the corresponding buttons:

aEnter Voice Mail Services

dReview System Messages

Greeting Message c

End of Greeting

Message

Incoming Blocking

Message

Outgoing Blocking

Message

Out of Office Message

Listen to Current

Greeting Message

Listen to Current

End of Greeting

Message

Listen to Current

Incoming Blocking

Message

Listen to Current

Outgoing Blocking

Message

Listen to Current

Out of Office Message

Record a New

Greeting Message

Record a New

End of Greeting

Message

Record a New

Incoming Blocking

Message

Record a New

Outgoing Blocking

Message

Record a New

Out of Office Message

Restore Default

Greeting Message

Restore Default

End of Greeting

Message

Restore Default

Incoming Blocking

Message

Restore Default

Outgoing Blocking

Message

Restore Default

Out of Office Message

Stop Recording or

Playback

Greeting Message

Stop Recording or

Playback

End of Greeting

Message

Stop Recording or

Playback

Incoming Blocking

Message

Stop Recording or

Playback

Outgoing Blocking

Message

Stop Recording or Playback

Out of Office Message

Services for Incoming Calls

Calling to the extension’s Voice Mailbox In call queue

(during the greeting message)

Calling to the Zero Out

destination

Skip the greeting message

and start Voice Mail recording

Leave the call queue and

record a Voice Mail

Bizfon Manual III: Extension User's Guide Bizfon's Graphical Interface

Bizfon2000 (SW Version 3.1.x) 11

Administrator Login

At the moment, the administrator login allows for only the modification of the auto attendant (AA) greeting and Universal Extension Messages. After

dialing hf, press the key bto enter the auto attendant greeting menu, press the key cto enter auto attendant menu messages menu and

press the key dto enter the Universal Extension Messages menu. The key combinations below are available to modify the auto attendant

greetings.

hf Administrator’s Login

Universal Extension Messages

Auto Attendant

Greeting

Auto Attendant

Message

Listen to

Current

AA Greeting

Listen to AA

Message

Record a New

AA Greeting

Record a New

AA Menu

Message

Restore Default

AA Greeting

Restore

Default

AA Menu

Message

Stop Recording

or Playback

Stop

Recording or

Playback

Greeting

Message

End of Greeting

Message

Incoming Blocking

Message

Outgoing Blocking

Message

Out of Office

Message

Listen to Current

Greeting

Message

Listen to Current

End of Greeting

Message

Listen to Current

Incoming Blocking

Message

Listen to Current

Outgoing Blocking

Message

Listen to

Current

Out of Office

Message

Record a

Universal

Greeting

Message

Record a

Universal

End of Greeting

Message

Record a

Universal

Incoming Blocking

Message

Record a

Universal

Outgoing Blocking

Message

Record a

Universal

Out of Office

Message

Restore System

Default

Greeting

Message

Restore System

Default

End of Greeting

Message

Restore System

Default

Incoming Blocking

Message

Restore System

Default

Outgoing Blocking

Message

Restore

System Default

Out of Office

Message

Stop Recording

or Playback

Greeting

Message

Stop Recording

or Playback

End of Greeting

Message

Stop Recording or

Playback

Incoming Blocking

Message

Stop Recording or

Playback

Outgoing Blocking

Message

Stop Recording

or Playback

Out of Office

Message

aAdministrator’s Logout

Bizfon’s Auto Attendant Services

Bizfon’s Auto Attendant provides remote access to the Bizfon voice connectivity services. Specifically, t supports remote connection to Bizfon

extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the Bizfon auto attendant is possible

through IP and PSTN calls.

Bizfon’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN

network (by dialing Bizfon’s PSTN number) if the calls addressed to the Bizfon’s PSTN number are routed to the Auto Attendant.

Attention: If the Auto Attendant authentication attempts fail consecutively five times, Bizfon’s Auto Attendant will become unavailable for the next 5

minutes.

The automated attendant services are divided into five feature groups: Connection Service and Extensions Directory are supported by the voice

messages help which helps the caller to navigate within the area using the telephone handset buttons. Remote Enquiry, Call Relay, Remote

Configuration Services and Call Back Services are available using the appropriate call code, but are not supported by voice messages. Thus,

they are hidden for external callers.

Connection Service provides access to all extensions of the Bizfon device

without restrictions. All Bizfon extensions may call each other dialing the

extension number. All external callers (using PSTN or IP calling) can reach

each Bizfon extension dialing Bizfon’s phone number and using the Auto

Attendant’s voice menu to be connected to the desired extension by

entering the extension number.

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Bizfon2000 (SW Version 3.1.x) 12

Remote Enquiry allows access to the mailboxes of Bizfon’s extensions

(both, active or inactive) in order for example to check the voice messages

left for an absent user. The mailbox may be protected by a user password

(optional, set by the system administrator or user).

You may remotely access your mailbox dialing Bizfon’s phone number and

using the Auto Attendant’s voice menu (key afor Voice Mail) and

entering your password (if any). To navigate within the your voice mails

use the Voice Mailbox service call codes (for example dial 8 to hear the

last message in your mailbox).

Call Relay

The Bizfon Auto Attendant is registered at Bizfon’s SIP server by default. It

may be used similar to a private switching center if the Auto Attendant is

routed to a particular telephone line (FXO) as a “default user”. It then

allows, for example, establishing cost-saving long-distance calls via PSTN

to the Bizfon Auto Attendant at the United States headquarters, via IP to

the remote Bizfon Auto Attendant in the Office Asia or via PSTN to the

other desired destinations (see Feature Codes).

Access to Call Relay needs authorization.

Remote Configuration Menu

This menu allows extension owners to remotely enable/disable the Unconditional Call Forwarding Service for all callers on the corresponding

extension. This menu requires extension authorization.

Call Back

With the Bizfon's Call Back service the PSTN callers can save the call

charge when calling to/through the Bizfon to the third party IP or PSTN

destinations. The Bizfon allows to configure a list of those trusted PSTN

callers that are allowed to make free of charge calls. Two types of Call

Back configurations are available on the Bizfon: Pre-configured Call

Back and Remote Call Back Configuration.

Pre-configured Call Back

For Pre-configured Call Back service, a list of trusted PSTN callers must be configured into the Bizfon's Authorized Phones Database using Web

Management. The Call Back service should be enabled and a valid callback PSTN destination should be specified for each PSTN caller.

To use Pre-configured Call Back, the PSTN caller registered in the Authorized Phones Database simply calls to the PSTN number attached to the

Bizfon FXO line (the FXO line should be previously routed to the Auto Attendant) from the global PSTN network. Allow the call to ring twice and then

hang up. Call Back will be instantly activated and Bizfon will call back to the defined Call Back destination. By answering the incoming call, the PSTN

party will be connected to the Auto Attendant menu.

Remote Call Back Configuration