Blogix IVMS Manuale utente

IVMS

Troubleshooting Guide

Panel PC

NAME

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SUPPORT

For further information, support and testing enquiries contact

3Logix at [email protected]

Commercial in Confidence 3

Prepared by 3Logix Pty Ltd

Creation Date: 3rd November, 2020

Last Updated: 3rd August, 2021

Version 1.2

PREFACE

The information contained within this guide is to be used as a guide only and may be subject to change. 3Logix reserves the

right to make changes in the content without the obligation to notify any person or organisation. 3Logix can in no event be

held liable for any technical or editorial errors or omissions herein, nor for incidental, special or consequential damages from

the furnishing, performance or use of this installation guide.

WARNING NOTICES

Please read the user guidelines, as well as the safety and operating instructions before operating the device. Follow all

instructions and obey all warnings in the operations manual.

OPERATION INSTRUCTION FOR IVMS

Within you will find general instructions as to the operation of the 3logix IVMS system as seen below.

CONTENTS

Prepared by 3Logix Pty Ltd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Warning notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Panel PC Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Unit not powering up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Touch not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Sound not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

No Image on screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unit is not reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

Unit has no GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Bin lift not registering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SuperiorPAK Lifting System: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Bucher Lifting System: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

General Diagnostics: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Weights not registering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

No camera image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Commercial in Confidence 5

UNIT NOT POWERING UP

Figure 1.2Figure 1.1

3. If the unit is still experiencing issues contact 3Logix Support for further Diagnosis or to organise

a repair.

1. Using a multimeter ensure the unit is receiving

a clean power feed.

2. Using a multimeter ensure the unit is receiving

a clean ignition feed.

Red Input

Orange Input

Ground

TOUCH NOT WORKING

Figure 1.3

1. Restart the device making sure to power off

fully the test again.

2. If the unit is still experiencing issues contact

3Logix Support for further Diagnosis or to

organise a repair.

Commercial in Confidence 7

SOUND NOT WORKING

Figure 1.4

1. Using the buttons on the bottom left, ensure

the volume has not simply been turned down.

2. Test by sending a message to the unit as well

as completing bin exceptions of the unit. If no

sound is heard power the unit down fully then

test again.

3. If the unit is still experiencing issues contact

3Logix Support for further Diagnosis or to

organise a repair.

NO IMAGE ON SCREEN

Figure 1.5

1. Ensure the backlight has not been turned

down via the buttons on the bottom left.

2. Restart the device powering it down fully and

retest.

3. If the unit is still experiencing issues contact

3Logix Support for further Diagnosis or to

organise a repair.

Commercial in Confidence 9

UNIT NOT REPORTING

Figure 1.7Figure 1.6

3. Ensure there is a sim card in the device and that it is activated. This can be checked by pulling a

working sim from a unit that is reporting and using it to test the non-responsive unit. It must also be

placed in the inner most (screen side) slot with the contacts facing towards the board.

1. Ensure the SMA connection is tight and has a

good signal.

2. Check to see there is no damage to the

antenna.

UNIT NOT REPORTING (CONT.)

Figure 1.8

4. If the unit is still experiencing issues contact

3Logix Support for further Diagnosis or to

organise a repair.

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