TWO YEARS WARRANTY
www.bodorcnc.com
Training to Use
1) We will supply you with the operation and installation manual in English version together with
the machine, including introduction for the composing of equipment, working principle,
common knowledge of computer, controlling principle of electronic devices, daily maintenance
measures. Personal demonstration will be supplied for equipment installing, adjusting,
operating and programming of computer, common malfunction eliminating measures, etc.
2) We will supply you with brochures for simple trouble shootings of the machine which can help
you deal with the ecumenic problems happened unexpected. Meanwhile, one set of
"Instruction Book", "Operation Manual" and “Training Video Disk”for machine / software will
be also sent to you together with the machine that could be easily understood and kindly
handled by you and your customer.
Quality Warranty and After Service
1) The quality warranty period is 24 months which counted from the day that the shipping
commodity arrived at the port of destination, excluding the physical damage. We will provide
you with the fittings for free during the guarantee period. But please kindly noted that all users
are kindly required to return us the damaged fittings by courier with your charge before we
send back the alternative fitting parts. After warranty period, the fittings which you need
repaired or changed should be in charge by you, and there will be reasonable charged.
2) Since it is difficult for our engineer to maintain the machine by face to face, we will create a
plenty of online-supports. That is to say, we will give you technical supports by email,
MSN/Skype, camera, video, telephone and fax when user meets some problems on installing,
operating, adjusting, maintaining, and so on.
3) When you meet some problems with installing, using or adjusting, but our online-support can
not solve it, we can offer Door to Door service. If you need our engineer(s) to assemble or
maintain or adjust the machine in your area, you would like to be required to assist us to deal
with the visa formality, traveling expenses prepaid and accommodation arrangement during
the business trip and the service period before they dispatched. And please kindly arrange the
translating person for the service engineer during their service period. Otherwise, you also can
arrange your engineer to come to visit our factory to get a long-term free technical training.
