CabCard BP 5000 Manuale utente
CabCard Services Ltd
Phone: 0203 955 5400
Card Payment Terminal
Quick Start Guide
BP 5000
Your card payment terminal will arrive with you set up on your account ready to be used straight
away.
What’s in the box:
●Card payment terminal
●9V In-car charger
●AC power supply
Please read through this quick start guide before
you use your terminal.
If you have any questions, do not hesitate to call our
friendly customer service team on 0203 955 5400 or by
email on [email protected]
2
Till Roll Installation
1. With the terminal facing up, gently pull upwards on the lever located in the middle of the
printer door.
2. Discard any packing material from the paper roll.
3. Fit the roll as shown in the diagrams above. If installed incorrectly the terminal will
produce blank receipts.
4. Gently pull between 5-10 cm of paper until it shows from the top of the terminal.
5. Close the printer door until a ‘Click’ is heard.
6. Tear off the excess paper.
Charging the Terminal
1. Inset the power supply plug directly into the side of the terminal.
2. Charging of the battery will take between 2 and 4 hours.
The battery level is indicated on the top right of the terminal screen. (if required, you can
charge the battery by using the in-car charger provided.)
Turning the Terminal ON/OFF
1. To turn ‘ON’ the terminal hold down the power button (located on the top right of the key
pad)
2. The terminal will show Initialization please wait, followed by connecting please wait or
press ‘x’ to configure. Do not do anything at this point and allow your terminal to find and
connect to available networks in your area.
3. To turn ‘OFF’ the terminal hold down the power button (located on the top right of the key
pad)
The terminal will turn ‘OFF’ after a period of inactivity to conserve battery power. This is
normal and can be turned back ‘ON’ by following step 1 above.
3
Performing a Chip & PIN Card transaction
1. From the ready screen, insert the customer’s card into the slot at the bottom of the
terminal with the chip facing upwards.
2. Enter the transaction total when prompted. At this stage you can choose to pass the
terminal to the customer if you want them to consider adding a gratuity (Tip).
3. Alternatively, you can enter the amount into the terminal before inserting the card into
the machine.
4. The terminal will prompt the customer to add a gratuity (Tip). The customer can choose
‘Yes’ or ‘No’ and select a percentage.
5. The terminal will then prompt the customer to enter their PIN.
6. The terminal will connect to the acquirer and will either approve or decline the
transaction.
7. A merchant copy receipt will be printed. Tear off and retain this for your records.
8. A customer copy receipt will also be printed. Tear this off and pass to the customer.
Performing a Contactless transaction
1. From the ready screen, enter the transaction total, then press the enter (green) key.
2. Allow the customer to ‘Tap’ the terminal screen with the contactless card or payment
device e.g. mobile phone.
3. The terminal will beep to confirm the contactless card or payment device has been
recognised.
4. The terminal will then connect to the acquirer and approve or decline the transaction.
5. A merchant copy receipt will be printed. Tear off and retrain for your records.
6. A customer copy of the receipt will also be printed. Tear this off and pass this to the
customer.
Note: A ‘CANCELLED’ ‘INVALID’ or ‘DECLINED’ response means the transaction has not
been accepted and you will not receive payment.
4
Performing a swipe transaction
1. From the ready screen, enter the transaction total, then press the enter (green) key.
2. Run the cardholder’s card down the magnetic swipe slot and then quickly swipe it. The
magnetic stripe of the card must be facing towards the terminal.
3. The terminal will print a receipt asking or the customer’s signature.
4. Check that the cardholder’s signature matches the one on the back of their card.
5. Once the receipt is signed a customer copy receipt will also be printed.
Hints and Tips
Charging
We recommend that you place the terminal on charge when you finish your shift so that it is
ready to use the next time you work. You can use your in-car charger, however, this should not
be used exclusively to charge your terminal.
Receipts
Never pass the merchant copy receipt to the customer. If required a duplicate customer copy
receipt can be printed from the main menu (up arrow key).
You must store all your merchant copy receipts for a minimum period of 18 months. This is
important as we may be asked to produce these receipts later to verify a transaction.
Printing
The thermal paper used will only print on one side. Therefore, if you have inserted the paper roll
incorrectly you will not get a printout from your terminal. If you have inserted the paper roll
incorrectly simply remove it, turn it around and then replace correctly.
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