Cafection EMBLEM Manuale utente

SERVICE & INSTALLATION MANUAL

Manufactured by:

Cafection Ventures Inc.

2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada

Tel.: 800-561-6162 Fax: 800-463-2739

[email protected] www.cafection.com

Images may vary from the actual product.

NSF/ANSI 4

DE2112INSA - Revision0

2022-01

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2DE2112INSA Rev. 0 2022-01

SERVICE & INSTALLATION MANUAL - Emblem

Table of Contents

1 SAFETY INSTRUCTIONS........................................................................................................................5

1.1 Food-Contact Parts ................................................................................................................... 5

1.2 Warnings.................................................................................................................................... 5

1.3 Power Supply ............................................................................................................................ 5

1.4 Disconnect the Equipment if: ..................................................................................................... 5

2 WARRANTY.............................................................................................................................................6

2.1 Warranty Policy .......................................................................................................................... 6

2.2 Warranty Return Procedure........................................................................................................ 7

2.3 Shipping Liabilities...................................................................................................................... 7

3 REFERENCE DRAWINGS .......................................................................................................................8

3.1 External View ............................................................................................................................. 8

3.2 Rear View .................................................................................................................................. 9

3.3 Internal View ............................................................................................................................ 10

3.4 Brew Group Assembly ............................................................................................................. 11

3.5 Brewing Process...................................................................................................................... 12

3.6 Hot Water Tank ........................................................................................................................ 13

3.7 Bean Hopper Installation .......................................................................................................... 14

3.8 Water Temperature................................................................................................................... 15

4 INITIAL SETUP ......................................................................................................................................16

4.1 On-Site Installation Requirements............................................................................................. 16

4.1.1 Operating Environment ............................................................................................ 16

4.1.2 Power Supply .......................................................................................................... 16

4.1.3 Water Supply........................................................................................................... 16

4.1.4 Tools Required......................................................................................................... 16

4.1.5 Clearance ................................................................................................................ 16

4.2 Brewer Speciﬁcations............................................................................................................... 17

4.2.1 Hopper & Canister Capacities.................................................................................. 17

4.2.2 Water Tank .............................................................................................................. 17

4.2.3 Electrical Specifications (Brewer Consumption)........................................................ 17

4.3 Unpacking ............................................................................................................................... 18

4.4 Leveling the Equipment............................................................................................................ 19

4.5 Side Skirts Installation .............................................................................................................. 19

4.6 Drip Tray Installation ................................................................................................................. 19

4.7 Water Line Connection............................................................................................................. 20

4.8 Electrical Connection ............................................................................................................... 21

4.9 Loading Products..................................................................................................................... 22

4.9.1 Soluble Canisters..................................................................................................... 22

4.9.2 Bean Hopper ........................................................................................................... 22

4.10 Filter Paper Installation ............................................................................................................. 23

4.11 Chute Hole Hiding Plate Installation.......................................................................................... 24

4.12 Chute Kit Installation (Optional)................................................................................................. 24

4.13 Installation Veriﬁcation .............................................................................................................. 25

4.14 Coin Changer and Bill Acceptor ............................................................................................... 25

5 User Interface........................................................................................................................................26

5.1 Selection Screen Interface........................................................................................................ 26

5.2 Carafe Mode ........................................................................................................................... 27

5.3 Iced Coffee .............................................................................................................................. 28

5.4 Selection Keyboard for People with Disabilities (Optional)......................................................... 29

Table of Contents

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Table of Contents

6 SERVICE MODE ....................................................................................................................................30

6.1 Access Levels..........................................................................................................................30

6.2 Service Tab ..............................................................................................................................31

6.3 Status Tab................................................................................................................................33

6.4 Password Pop-Up ...................................................................................................................34

6.5 Recipes Tab .............................................................................................................................34

6.5.1 Blend Sub Tab .........................................................................................................34

6.5.2 Recipes Information Sub Tab ...................................................................................35

6.5.3 Brew Cycles Settings Sub Tab................................................................................. 37

6.5.4 Set Price / Quick Settings Sub Tab .......................................................................... 38

6.6 System Tab..............................................................................................................................39

6.6.1 Settings Sub Tab ..................................................................................................... 39

6.6.2 Tool Sub Tab............................................................................................................41

6.6.3 Network Sub Tab .....................................................................................................44

6.6.4 Software Update Sub Tab........................................................................................46

6.6.5 Admin Sub Tab ........................................................................................................47

6.7 Media Tab ................................................................................................................................49

6.7.1 Current Playlist Sub Tab........................................................................................... 49

6.7.2 Next Playlist Sub Tab ...............................................................................................49

6.7.3 Video Storage Sub Tab ............................................................................................50

6.7.4 Screen Saver Sub Tab .............................................................................................50

6.8 Audits Tab................................................................................................................................51

6.8.1 Permanent Sales Count........................................................................................... 51

6.8.2 Erasable Sales Count............................................................................................... 51

6.8.3 Users Sales Count...................................................................................................51

6.9 General Reset to Factory Settings............................................................................................52

7 CLEANING AND SANITIZING ...............................................................................................................53

7.1 "Auto Rinse" Button .................................................................................................................53

7.2 "Cleaning & Sanitizing" Button..................................................................................................53

7.3 Cleaning and Sanitizing Instructions .........................................................................................54

7.4 Recommended Cleaning Tools.................................................................................................55

7.5 Cleaning and Sanitizing Schedule.............................................................................................55

7.6 Overall Cleaning .......................................................................................................................56

7.7 Exterior Cleaning......................................................................................................................56

7.7.1 Touch Screen .......................................................................................................... 56

7.7.2 Drip Tray .................................................................................................................. 56

7.7.3 Waste Bin ................................................................................................................ 57

7.8 Interior Parts Cleaning & Sanitizing ...........................................................................................58

7.8.1 Bean Hopper ...........................................................................................................58

7.8.2 Bean Hopper Funnel................................................................................................ 59

7.8.3 Coffee Chute ...........................................................................................................59

7.8.4 Soluble Canisters..................................................................................................... 60

7.8.5 Soluble Whipper Assembly ......................................................................................60

7.8.6 Brew Group.............................................................................................................61

7.8.7 Fans ........................................................................................................................62

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8 PREVENTIVE MAINTENANCE ............................................................................................................. 63

8.1 Preventive Maintenance (PM) Schedule .................................................................................. 63

8.2 Recommended Tools for Servicing the Coffee Brewer ............................................................. 63

8.3 Overﬂow Tray .......................................................................................................................... 64

8.4 Brew Group Assembly ............................................................................................................ 65

8.5 Outlet Valves .......................................................................................................................... 66

8.6 Hot Water Tank ....................................................................................................................... 67

8.7 Grinder.................................................................................................................................... 68

9 PARTS MAINTENANCE........................................................................................................................ 69

9.1 Hot Water Tank Draining.......................................................................................................... 69

9.2 Shutdown and Storage ........................................................................................................... 70

9.2.1 Storing the Brew Group.......................................................................................... 70

9.3 Brew Group Assembly ............................................................................................................ 71

9.4 Main Board & Computer ......................................................................................................... 72

9.5 Grinder.................................................................................................................................... 73

9.5.1 Grinder Issue (Grinder Jam) .................................................................................... 73

9.5.2 Disassembling the Coffee Grinder........................................................................... 74

10 TROUBLESHOOTING........................................................................................................................... 75

10.1 Warning Messages List ........................................................................................................... 75

10.2 Error Messages List ................................................................................................................ 76

ANNEX 1 WASTE CHUTE POSITION.................................................................................................. 78

ANNEX 2 REQUIRED CLEARANCE.................................................................................................... 79

ANNEX 3 MAIN BOARD...................................................................................................................... 80

ANNEX 4 FULL MAINTENANCE SCHEDULE..................................................................................... 82

This symbol is used to highlight a key step to anticipate a risk for safety or a risk

of damaging the equipment.

This symbol is used to indicate additional information or a quick tip.

Table of Contents

The Emblem is NSF/ANSI 4 certiﬁed. For your installation to comply with

NSF/ANSI4 standards, a backﬂow protection meeting applicable federal, state,

provincial and local regulations must be installed on the water inlet.

NSF provides the best brand protection through its public health mission and the most comprehensive

solutions across the total supply chain. This is why NSF is The Most Trusted Name in Food Safety™.

It signifies to customers and regulators that your products have been tested by an independent third party, are

certified to the industry’s highest standards and meet all applicable North American regulatory requirements.

Source: www.nsf.org

Please note that this manual uses the masculine form to facilitate reading.

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Safety Instructions

1 SAFETY INSTRUCTIONS

Basic safety precautions should always be followed when using electrical appliances.

Read all instructions before using this brewing equipment.

1.1 Food-Contact Parts

Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation and

use.

1.2 Warnings

To minimize the risk of ﬁre or electric shock, do not expose this equipment to rain or moisture.

Do not immerse this equipment in water; it could lead to electric shock or other malfunctions.

Do not use this equipment other than for its intended use.

This equipment contains hot water. Never move it when full.

This brewing equipment is intended for indoor use only.

1.3 Power Supply

Always use a grounded 120VAC60Hz socket outlet rated for 15 A service.

Each brewing equipment must have its own electrical outlet, on a dedicated circuit.

Extension cords must not be used.

This brewer is equipped with a polarized alternating current line plug (one blade wider

than the other).

Only use this plug with an outlet in which the prongs can be fully inserted.

1.4 Disconnect the Equipment if:

- Damage is done to the power cord.

- The equipment does not work properly.

- The temperature of the power cord or plug increases dramatically during use.

- Unusual conditions occur.

- Whenever a part has to be changed, plugged or unplugged.

FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE,

FIRE OR SERIOUS INJURIES.

THE "INITIAL SETUP" SECTION OF THIS MANUAL MUST BE COMPLETED

BEFORE PLUGGING IN THE BREWER.

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2 WARRANTY

2.1 Warranty Policy

Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge,

free from all defects and faulty workmanship. The following warranties and conditions are

applicable:

• All parts in contact with water (outlet valves, heating element, temperature probe, level

probes, reference probe, inlet valve and thermostat) are warranted against material defects

for a period of 90days from the date of shipment.

• All remaining parts of the brewer are warranted against material and workmanship defects

for one(1)year from the date of shipment.

All warranted parts, services and returns must have prior authorization from Cafection. Please

contact Cafection’s Customer Service at 800-561-6162, ext.310.

The following circumstances will void the warranty policy:

• Use of substitute parts not manufactured or approved by Cafection.

• Improper installation or operation of the equipment.

• Abuse or neglect, including (but not limited to) failure to follow the preventive maintenance

schedule.

• Variation in equipment performance due to excessive mineral deposit or local water

conditions.

• Equipment altered in any way and/or dates, codes or serial numbers removed or modiﬁed.

• Equipment damaged in shipment from the customer to Cafection due to improper

packaging.

Please note that labor is not covered by the warranty and that the repair protocol is limited to

replacing the defective part(s). Should any additional repairs need to be done, they will be charged

to the customer.

Equipment or parts will not be accepted without a prior notiﬁcation to Cafection.

Warranty

2355, avenue Dalton, Québec (Québec) G1P 3S3

Tel.: 800-561-6162 - Fax: 800-463-2739

[email protected]

Customer Service Business Hours (EST):

Monday to Thursday: 8am to 8pm

Friday: 8am to 5pm

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DE2112INSA Rev. 0 2022-01

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2.2 Warranty Return Procedure

In order to always offer better, faster service, Cafection requests your cooperation for the return of

parts under warranty. Cafection thanks you in advance for taking the time to follow this procedure:

1. Contact the Customer Service Department to obtain a Return Merchandise

Authorization(RMA) number.

2. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at

[email protected] for approval.

3. No parts must be destroyed before receiving a written conﬁrmation from Cafection about credit

or exchange possibilities.

4. Keep a copy of the original invoice for your records. A copy of the original invoice must be

included with your parts return.

Cafection will not be held responsible for any loss or damage occurring during transport.

MAKE SURE THE MERCHANDISE IS WELL PACKED!

Please use original packaging.

Upon receipt, Cafection will check the merchandise and authorize the repair or replacement by

identical or equivalent parts if warranty is applicable. Only warranted parts are authorized for return.

Cafection suggests keeping replacement parts on hand.

The warranty covers regular shipping only. Overnight shipping charges will be applied to your order

when required. Orders must be received before noon (12:00pm EST) to be shipped the same day*.

All returned parts showing no sign of malfunctioning will be subject to

administrative and test fees of $35, plus freight charges associated with the return.

A part returned in unacceptable condition will also be subject to this $35fee and its

warranty may be refused.

*Some conditions may apply.

2.3 Shipping Liabilities

YOU ARE RESPONSIBLE, SHIPMENT MUST BE INSPECTED!

You can refuse delivery if a shipment is damaged. Do not sign the shipment without proper

inspection. Should you choose to accept the delivery, it is mandatory that you record any

signiﬁcant information on the delivery slip. Remember that you take responsibility of the

merchandise once you have signed the delivery receipt.

You have 24 hours to report and ﬁle a claim for concealed damages to the transportation

company.

Failure to comply with this procedure could lead to a claim refusal by the carrier.

FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 800-561-6162, ext.310.

Warranty

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Reference Drawings

3 REFERENCE DRAWINGS

3.1 External View

Drip tray grill

Drip tray

Back splash

Cup stand

Touch screen

Door lock

Product loading

door lock

Plastic front

(fascia)

Top lid

Product

loading door

Product

window

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Reference Drawings

3.2 Rear View

Water tank

Blower

Outlet valves

Fan

Water inlet

Coffee beans

feeding motors

Electric box

Back panel

Adjustable legs

Overflow tray

Grinder motor

Antennas

Main board

(hidden, see

Annex 3)

Computer’s

motherboard

(hidden)

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3.3 Internal View

Filter paper

Spout zone

plastic part

Soluble whipping

chambers

Brew group

Side skirt

Waste bin

Accessories

storage area

Ground coffee

chute

Bean hopper

Chocolate

Milk

Hot water

Coffee

Vanilla

Milk powder

canister

Hot chocolate

canister

French vanilla

canister

Reference Drawings

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