Cantaloupe EPort Engage Combo Manuale utente

ePort Engage Combo

Installation Guide

THE COMPLETE INSTALLATION & OPERATIONS REFERENCE GUIDE

Welcome

to Your New Device

THE EPORT ENGAGE COMBO

Congratulations on your purchases of Cantaloupe’s new ePort

Engage Combo Device. This installation guide has been

created to help you get up and running. Please be sure to

read this manual thoroughly and refer to the pre-installation

information content in the Before You Get Started section for

additional resources and information.

PAGE 2

Table of Content

BEFORE YOU GET STARTED.............................................. 4

TOOLS REQUIRED FOR INSTALLATION.........................................5

INSTALLATION KIT CONTENTS .......................................................6

PRE-INSTALLATION INFORMATION......................................................7

INSTALLATION OF THE EPORT ENGAGE DEVICE........ 8

DRILLING INTO YOUR VENDING EQUIPMENT...................................9

INSTALLING THE EPORT ENGAGE DEVICE.................................10

SYSTEM CONNECTION TO THE DEVICE...........................................11

EXPECTED START-UP BEHAVIORS....................................12

START UP SEQUENCE - NO ISSUES..................................................13

CHIP PAYMENT ACCEPTANCE

SEQUENCE

.......................................14

TAP PAYMENT ACCEPTANCE SEQUENCE........................................15

SWIPE PAYMENT ACCEPTANCE SEQUENCE..................................16

EPORT ENGAGE COMBO

INSTALLATION GUIDE

PAGE 3

Before You Get

Started

SECTION 01

TOOLS REQUIRED FOR INSTALLATION

INSTALLATION KIT CONTENTS

PRE-INSTALLATION STATEMENT PROCEDURES

PLEASE NOTE:

The Engage Combo device may need to download

and process software updates when it is first

installed and powered on. Please allow the system

to fully complete all updates before attempting any

test swipes. Please do NOT power down the unit

while the updates are processing as this may result

in unexpected behavior.

PAGE 4

Section 01

Before You Get Started

TOOLS REQUIRED FOR INSTALLATION

1.Power Drill (corded or battery operated)

2. 11/32" Nut Driver

3. Phillips Head Screwdriver

4. 8mm Metric Wrench

5. Wire Cutters

6. Safety Glasses

7. 3/4" Deep Wall Socket

8. Pliers

9. Step Bit* (1/2”, ¾”,

and 1” drill bits)

10. 5/32” Drill Bit

11. Zip Ties

Figure 1.1

*Alternatively, you can use the individual drill bit sizes in place of the step bit.

EPORT ENGAGE COMBO

INSTALLATION

PAGE 5

Section 01

Before You Get Started

INSTALLATION KIT CONTENTS

1.ePort Engage Combo Device

2. USD Bill Guide Insert

3. NPC Cable

4. Antenna

5. MDB Cable

6. DEX Cable (To Machine)

7. DEX Cable (To Combo)

IMPORTANT: In some cases, you may need to order a regressor depending on where you

choose to mount the device and if there are clearance issues, contact Cantaloupe's

Customer Care at 1-800-341-7677 for more information.

PAGE 6

Section 01

Before You Get Started

INSTALLATION

INFORMATION

Thank you for purchasing the ePort Engage Combo.

Before you start, please read the instructions thoroughly

and then take a few moments to plan your installation.

Pick a mounting spot that will allow for ease of access

and will not interfere with any moving parts in your

vending equipment. You must have a signed ePort

Connect Services Contract and bank account assigned to

this device for it to be able to accept credit card

transactions.

Please call Cantaloupe's Customer Care at

1-888-561-4748, ifyou need activation documents or have

any technical issues with your device.

You must have a signed ePort Connect Services Contract and

bank account assigned to this device for it to be able to

accept credit card transactions. Please call

Cantaloupe's Customer Care at 1.888.561.4748 ifyou

need activation documents.

For instructional videos and installation tips for your vending device, please visit us at

https://www.cantaloupe.com/help-center/r/touchscreen-installation-guides or scan the

QR code above with your smart phone or tablet for quick, direct access to the installation videos for

your specific vending equipment below.

EPORT ENGAGE COMBO

INSTALLATION

PAGE 7

Section 01

Before You Get Started

REQUIRED ACCESSORIES

While most machine makes and models can function

normally without any additional accessories, some

machines (particularly older models) may require a

firmware update or additional accessories to function.

Before going to install an Engage Combo on your

machines, please take a moment to visit our ePort

Engage Combo Accessories FAQ page. Here you will

find information on the types of accessories available,

and a compatibility chart of machines that require

additional accessories.

Please visit or scan the QR code on this page with

your phone or tablet to access the ePort Engage

Combo Accessories FAQ.

Ifyou still have questions about the ePort Engage Combo or it's accessories, please view the

following pages on our website for more information:

PAGE 8

Section 01

Before You Get Started

Installation of the

ePort Engage Combo

SECTION 02

DRILLINGINTO YOUR VENDING

EQUIPMENT INSTALLING THE EPORT

ENGAGE DEVICE SYSTEM CONNECTION

TO THE DEVICE

EPORT ENGAGE COMBO

INSTALLATION

PAGE 9

Section 02

ePort Engage Combo Installation

INSTALLING THE EPORT ENGAGE COMBO DEVICE

1. It is time to set up the antenna. It should be mounted on top of the vending equipment, so

be sure not to drill into anything that is already on top ofthe machine or that which could

cause clearance issues.

2. Once you have the surface on top selected, drill a 1/2" hole on top leading into the

vending equipment.

3. Feed the antenna wiring through the 1/2" hole and fasten the nut tightly to the shaft of the

antenna to hold it firmly in place (see figure 2.3).

Note: The nut that comes with the installation kit has a slot on it to make it

easy to slide into place before firmly securing it to the antenna.

4. Locate 4 11/32’’ nuts that secure the bill validator to the vending machine. Remove

these nuts and remove bill validator from machine.

5. With Bill Validator facing you remove the four screws that secure the mask to the

validator.

6. Take the Engage Combo Unit and install the Antenna connection first followed by

MDB and then DEX.

7. Once all connections are secure, place two wires to the left and two wires to the right.

8. Take the bill validator and place over the Engage Unit. Make sure that no wires are

pinched between the Combo and the Bill Validator.

9. Rotate Combo and Validator in your hand and reinstall the 4 screws removed earlier.

10. Reinstall Bill Validator and secure the four nuts removed earlier.

figure

2.3

figure

2.4

EPORT ENGAGE COMBO

INSTALLATION

PAGE

Section 02

ePort Engage Combo Installation

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