Charmglow 18EF010GAA Istruzioni operative

ATTENTION

IF YOU HAVE ANY PROBLEMS OR QUESTIONS, EMAIL

OR CALL CUSTOMER SERVICE BEFORE YOU RETURN

THIS PRODUCT TO THE STORE WHERE IT WAS PURCHASED.

For Customer Service: email: par[email protected]

in English Call: 866-661-1218

in Spanish Call: 866-661-1218

in French Call: 866-374-9203

ATENCIÓN

SI TIENE ALGÚN PROBLEMA O PREGUNTAS,

ENVÍE UN MENSAJE DE CORREO ELECTRÓNICO O LLAME AL SERVICIO

DE ATENCIÓN AL CLIENTE ANTES DE DEVOLVER

ESTE PRODUCTO A LA TIENDA EN LA QUE LO COMPRÓ.

Servicio de atención al cliente: Correo electrónico: par[email protected]

Línea para llamadas en inglés: 866-661-1218

Línea para llamadas en español: 866-661-1218

Línea para llamadas en francés: 866-374-9203

STOP STOP

PARE PARE

ATTENTION

SI VOUS AVEZ DES PROBLÈMES OU QUESTIONS,

ENVOYEZ UN COURRIEL AU SERVICE À LA CLIENTÈLE OU APPELEZ LE

SERVICE À LA CLIENTÈLE AVANT DE RETOURNER

CE PRODUIT OÙ VOUS L’AVEZ ACHETÉ.

Pour le service à la clientèle : courriel : par[email protected]

pour le service en anglais, composez le 866-661-1218

pour le service en espagnol, composez le 866-661-1218

pour le service en français, composez le 866-374-9203

ARRET ARRET

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION Á L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

INSTRUCTION MANUAL ENCLOSED

MANUEL D’INSTRUCTION Á L’INTÉRIEUR

MANUAL DE INSTRUCCIONES ADJUNTO

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Thank you and congratulations on your purchase of a Charmglow fireplace.

Please read the Installation & Operating Instructions before using this appliance.

*.1035"/5 Read all instructions and warnings carefully before starting installation.

Failure to follow these instructions may result in a possible electric shock, fire hazard

and/or injury and will void the warranty.

Installation of Electric Fireplace Insert, should take 15 minutes. The only tool required is a

Phillips head screwdriver, not supplied with this unit.

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Part Name 18" 23" 28" 33"

Emberbed

Heater/Blower Assembly

Mechanical Thermostat Switch

Knob for Brightness Control

Knob for Heater Temperature control

Main Power Switch - Red Toggle

Heater On/Off Switch - Red Toggle

Brightness Dimmer Switch

E-12 Light Bulb Sockets

Control Panel Circuit Board

Circuit Board - 3 Buttons Remote

Front Projection Screen

Flame Generator Drive Motor

Flame Generator/Spinner

Decorative Brick Panels

Remote Control - 3 Buttons

INSTALLATION INSTRUCTIONS

Position your completed Wood Mantel close to its

final location. Make sure you can access the back of

the Fireplace, as your Electric Fireplace Insert will be

installed from the back.

Using a Phillips head screwdriver, remove the screws

and the metal mounting brackets attached on either

side of the fireplaces center opening. Next unpack

the Electric Fireplace Insert carefully. Position insert

behind fireplace with front facing the wood mantel.

With the help of an adult assistant, lift the Insert and

gently slide it into the opening in the mantel until the

flange is flush against the inside of the fireplace. Make

sure insert is centered left and right in the opening. Be

careful when placing insert and adjusting, bottom of

insert could scratch the finish of the wood base/hearth

of your fireplace. Re-attach the mounting brack-

ets with the Phillips head screwdriver, and supplied

screws. DO NOT OVER TIGHTEN.

Withthehelpofanassistant,carefullyliftcompleted

unit and place it with the front facing out in the final

location you have chosenfor your replace. Make

PARTS LIST

E-3

Figure 2

ELECTRIC

FIREPLACE

INSERT REAR VIEW OF FIREPLACE

INSERT

MOUNTING

BRACKET

sure to secure the electrical cord before lifting or mov-

ing completed fireplace. When choosing a final loca-

tion, make sure you will have clear access to a ground-

ed electrical outlet.

Read and follow all instructions in this manual before

operatingyournewfireplace.

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QMVHDPOOFDUPSBOESBUFEOPUMFTTUIBO8BUUT

ѮFDPSETIBMMOPUCFNPSFUIBOGFFUJOMFOHUI

$-&"/*/(53*.

$MFBOUIFNFUBMUSJNVTJOHBTPѫDMPUITMJHIUMZ

EBNQFOFEXJUIBDJUSVTPJMCBTFEQSPEVDUBOECVĒ

XJUIBDMFBOTPѫDMPUI%0/05VTFCSBTTQPMJTIPS

IPVTFIPMEDMFBOFSTBTUIFTFQSPEVDUTXJMMEBNBHFUIF

NFUBMUSJN$JUSVTPJMCBTFEQSPEVDUTDBOCFPCUBJOFE

BUTVQFSNBSLFUTPSIBSEXBSFTUPSFT

&

/PQPXFSTXJUDIFTEPOPUMJHIUVQ

4XJUDIFTMJHIUVQCVUOPëBNFFĒFDU

%PXOMJHIUTEPOPUMJHIUVQ

-PHT(MPXëBNFFĒFDUEPFTOPUXPSL

'MBNFFĒFDUPQFSBUFTCVUIFBUFSEPFTOPU 

CMPXXBSNBJS

)FBUFSEPFTOUXPSLCVU1PXFSBOE

)FBUFSTXJUDIFTBSFJOUIFi0/uQPTJUJPOBOE

UIFSNPTUBUJTTFUPOi)*u

B$IFDLUIBUVOJUJTQMVHHFEJOUPBTUBOEBSE

7PVUMFU

B3FNPWFGSPOUHMBTTQBOFMUIFOSFNPWFFNCFSCFE

BOEDIFDLGPSBOZCSPLFOPSMPPTFMJHIUCVMCT

B3FNPWFGSPOUHMBTTQBOFMBOEDIFDLUIBUUIFMJHIU

CVMCJOTJEFUIFUPQPGUIFVOJUJTOPUCSPLFOPSMPPTF

B0QFOCBDLPGVOJU$IFDLUPTFFJGiTQJOOFSuJT

DPSSFDUMZNPVOUFEBUUPUIFSFBSPGVOJU

C$IFDLUPTFFJGTQJOOJOHNPUPSJTGVODUJPOJOH

*GOPUDBMMDVTUPNFSTFSWJDF

B$IFDLUIBUIFBUFSTXJUDIJTJOi0/uQPTJUJPO4XJUDI

TIPVMEMJHIUVQ

C.BLFDFSUBJOUIBUUIFSNPTUBUJTUVSOFEUPXBSEUIF

i)*uQPTJUJPO

B5VSOBMMTXJUDIFTUPUIFi0''uQPTJUJPOBOEVOQMVH

UIFVOJUGSPNUIFXBMMPVUMFUGPSNJOVUFT

"ѫFSNJOVUFTQMVHUIFVOJUCBDLJOUPXBMMPVUMFU

BOEPQFSBUFBTOPSNBM

3&1-"$*/( 5)&-*()5 #6-#4

'JHVSF

'JHVSF

'JHVSF

&

ѮJTFMFDUSJDêSFQMBDFVTFTUISFFDMFBS7XBUU

&TPDLFUCBTFMJHIUCVMCTDBOEFMBCSBCBTF#CVMC

ѮF&'(""BOE&'(3"JOTFSUPOMZSF

RVJSFUXPDMFBS7XBUUDIBOEFMJFSDBOEMFUZQF

CVMC'PSDPOWFOJFODFJGBCVMCCVSOTPVUJUJTBHPPE

JEFBUPSFQMBDFBMMUIFCVMCTBUUIFTBNFUJNF

'PSNPEFMT&'(3"BOE&'(3"XIFO

SFQMBDJOHUIFiëBNFFĒFDUuNBJOMJHIUCVMCTJUJTB

HPPEJEFBUPSFQMBDFUIFiEPXOMJHIUuCVMCTBUUIF

TBNFUJNFѮFEPXOMJHIUVTFTPOFPQBM7

XBUU&TPDLFUMJHIUCVMCDBOEFMBCSBCBTF$CVMC

5VSOUIFQPXFSTXJUDIPĒUIFO6/1-6(UIF

QPXFSDPSEGSPNUIFXBMMPVUMFU

*GêSFQMBDFIBTCFFOPQFSBUJOHMFUUIFVOJUDPPM

BUMFBTUIPVST

-PDBUFBOESPUBUFUIFOVUTJODPVOUFSDMPDLXJTF

EJSFDUJPOUPMPPTFOUIFHMBTTGSPNJOTFSU'JHVSF



$BSFGVMMZUJMUHMBTTBOEGSBNFGPSXBSEBDPVQMFPG

JODIFTUIFOQVMMDPNQMFUFHMBTTBTTFNCMZVQBOE

BXBZGSPNVOJU'JHVSF

-PDBUFUIFUXPFNCFSCFETFDVSJOHOVUTPOUIFMFѫ

BOESJHIUTJEFTPGUIFMPHTFUѮFTFTFDVSJOHOVUT

BSFEJTHVJTFEBTBXPPEFOFNCFS'JHVSF5VSO

OVUTDPVOUFSDMPDLXJTFUPMPPTFOSFNPWFBOETFU

BTJEF4FDVSFMZHSBCMPHTPOMFѫBOESJHIUTJEFBOE

MJѫMPHFNCFSCFEBTTFNCMZTUSBJHIUVQ

0ODFFNCFSCFEIBTDMFBSFEUIFTVQQPSUCSBDLFU

BOEUISFBEFESPETCSJOHMPHFNCFSCFEBTTFNCMZ

GPSXBSEBOEPVUPGVOJUBOETFUBTJEFJOBTBGF

QMBDF'JHVSF

6OIPPLMJHIUCVMCTQSJOHDMJQTGSPNUIFCVMCT

BOEVOTDSFXUIFCVMCT'JHVSF"ѫFSSFQMBD

JOHUIFCVMCTNBLFTVSFUPSFQMBDFUIFMJHIUCVMC

TQSJOHDMJQ3FNFNCFSUPSFQMBDFBMMUIFCVMCTBU

UIFTBNFUJNFXJUIDMFBS7XBUU&TPDLFU

CBTFMJHIUCVMCT

/05&*GZPVIBWFB&'(3"PS&'(3"

FMFDUSJDJOTFSUJUJTBMTPXJTFUPSFQMBDFUIFEPXO

MJHIUCVMCBUUIJTUJNF-PDBUFEPXOMJHIUPOUIF

JOTJEFDFJMJOHPGUIFêSFCPY'JHVSF6OTDSFX

UIFMJHIUCVMCBOESFQMBDFXJUIPOFPQBM7

XBUU&TPDLFUMJHIUCVMC

'PMMPXTUFQTUISPVHIJOSFWFSTFPSEFSUP

SFJOTUBMMHMBTTBOEGSBNFJOUPZPVSJOTFSU

/654







'JHVSF

800%&/&.#&3/654

-0(4&.#&3#&%

800%&/

&.#&3/65

&.#&3#&%.06/5*/(1045

REPLACING THE DOWNLIGHT BULBS

Models 28EF010GRA and 33EF010GRA

ONLY

Locate and rotate the 2 nuts in counter-clock-

wise direction to loosen the glass from insert.

DBOEFMBCSBCBTF$CVMC

POFPQBM

POF

6/1

6(

UIF



XFS



UIF



UMF



OPERATING INSTRUCTIONS CONTROL FUNCTIONS

Figure 9

Figure 10

Figure 11

TO ACCESS CONTROL PANEL - $POUSPMQBOFM

DBOCFBDDFTTFEBUVQQFSSJHIUDPSOFSPGJOTFSUCZ

QVTIJOHBOEMJѫJOHVQUIFTNBMMEPPS

POWER - ѮF1PXFSTXJUDITVQQMJFTQPXFSUPBMM

PGUIFGVODUJPOTPGUIFêSFQMBDFѮJTTXJUDINVTU

CFJOUIFQPTJUJPOGPSBOZGVODUJPOTJODMVEJOHUIF

SFNPUFUPXPSL

HEATER - :PVSêSFQMBDFDPOTJTUTPGBGBOGPSDFE

XJSFFMFNFOUUZQFIFBUFSѮF)&"5&3TXJUDI

UVSOTUIFIFBUFS0/BOE0''ѮF5&.1&3"563&

TXJUDIDPOUSPMTUIFUIFSNPTUBUGFBUVSFUPIFMQ

SFHVMBUFZPVSSPPNTUFNQFSBUVSFBDDPSEJOHMZ

"TBOJNQPSUBOUTBGFUZGFBUVSFUIFIFBUJOH

FMFNFOUJTEFTJHOFEXJUIBEFMBZFEBDUJWBUJPO

TFRVFODFѮFSFGPSFXIFOUIFIFBUFSJTUVSOFE

0/JUXJMMUBLFTFWFSBMTFDPOETGPSUIFVOJUUP

CFHJOCMPXJOHIPUBJS4VCTFRVFOUMZUIFGBO

CMPXFSXJMMDPOUJOVFUPSVOGPSTFWFSBMTFDPOET

BѫFSUIFIFBUFSJTTXJUDIFE0''

TEMPERATURE - ѮF5FNQFSBUVSFDPOUSPMLOPC

SFHVMBUFTUIFUFNQFSBUVSFMFWFMPGUIFIFBUFS

ѮFGVSUIFSUIFLOPCJTSPUBUFEDMPDLXJTFUIF

IJHIFSUIFTFUQPJOUUFNQFSBUVSF

5VSOJOHUIFLOPCDPVOUFSDMPDLXJTFXJMM

MPXFSUIFTFUQPJOUUFNQFSBUVSF6TFUIJTGVODUJPOUP

IFMQSFHVMBUFUIFBNCJFOUUFNQFSBUVSFMFWFM

DOWN LIGHT (28EF010GRA & 33EF010GRA

ONLY) - ѮF%PXO-JHIUTXJUDIUVSOTPOUIFEPXO

MJHIUTUIBUJMMVNJOBUFJOTJEFPGUIFêSFCPY

FLAME (18EF010GAA)

ѮF'MBNFDPOUSPMLOPCBEKVTUTUIFëBNFCSJHIU

OFTT5VSOJOHUIFLOPCUPUIFMFѫDPVOUFS

DMPDLXJTFEJNTUIFMJHIUTBOEëBNFFĒFDU*GUIF

LOPCJTUVSOFEDPNQMFUFMZUPUIFMFѫDPVOUFS

DMPDLXJTFJUXJMMUVSOUIFëBNFFĒFDU0''

5VSOJOHUIFLOPCUPUIFSJHIUCSJHIUFOTUIFMJHIUT

BOEëBNFFĒFDU

FLAME (23EF010GRA, 28EF010GRA &

33EF010GRA)

&BDIUJNFUIFëBNFCVUUPOJTQSFTTFEUIFJOUFOTJUZ

PGUIFëBNFEFDSFBTFTѮFSFBSFêWFCSJHIUOFTT

MFWFMTZPVDBODZDMFUISPVHIJODMVEJOHUIF0''

TFUUJOH

8"3/*/(%VSJOHBOZTFSWJDFPGUIJTBQQMJBODF

UIFQPXFSUPUIFVOJUNVTUCFUVSOFEPĒ'JSTUUVSO

UIFNBJOQPXFSTXJUDIUPUIFi0''uQPTJUJPOѮFO

SFNPWFUIFFMFDUSJDBMQMVHGSPNUIFXBMMPVUMFU

Model#

18EF010GAA

23EF010GRA

INDICATOR LIGHT

28EF010GRA

33EF010GRA

Model#

'JHVSF

3&.05&$0/530-'6/$5*0/4

&

3&.05&$0/530-'&"563&4803,4&".-&44-:8*5)$0/530-1"/&-'6/$5*0/4

#6550/43&.05&

&'(3" &'(3"&'(3"

.0%&-40/-:

4FF'JHVSF

108&3

The Power button will put the insert in a standby

mode. This will turn off all functions at once but

will hold the settings in memory. By pressing the

button again the unit will turn on at the same settings.

/05& The insert Main Power Switch must be switched

ON in order for the Remote Control to function.

)&"5&3

This button will turn the power to the heater and

blower on and off. As an important safety feature, the

heating element is designed with a delayed activation

sequence. Therefore, when the heater is turned ON it

will take several seconds for the unit to begin blowing

hot air. Subsequently, the fan blower will continue to

run for several seconds after the heater is switched OFF.

The rotary switch (THERMOSTAT) controls the

thermostat feature to help regulate your room’s

temperature accordingly.

'-".&

Each time this button is pressed, the intensity of the

flame decreases. There are five brightness levels you

can cycle through including the 0'' setting.

."*/5&/"/$&

8"3/*/(.BLFTVSFUIFQPXFSJTUVSOFEPĒCFGPSFQSPDFFEJOH"OZFMFDUSJDBMSFQBJSTPS

SFXJSJOHPGUIJTVOJUTIPVMECFDBSSJFEPVUCZBMJDFOTFEFMFDUSJDJBOJOBDDPSEBODFXJUI

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FLAME

HEATER

POWER

ELECTRIC FIREPLACE REMOTE

BASIC WARRANTY

Twin-Star International, Inc. (hereinaer referred to

collectively as the (“Company”) warrants that your

new Charmglow Electric Fireplace is free from manu-

facturing and material defects for a period of one year

from date of purchase, subject to the following condi-

tions and limitations.

1. is electric replace must be installed and oper-

ated at all times in accordance with the installa-

tion and operating instructions furnished with the

product. Any unauthorized repair, alteration, will-

ful abuse, accident, or misuse of the product shall

nullify this warranty.

2. is warranty is non-transferable, and is made to

the original owner, provided that the purchase was

made through an authorized supplier of the com-

pany.

3. e warranty is limited to the repair or replace-

ment of part(s) found to be defective in mate-

rial or workmanship, provided that such part(s)

have been subjected to normal conditions of use

andservice,aersaiddefectisconrmedbythe

Company’s inspection.

4. is warranty does not cover the light bulb(s)

included with the Charmglow Electric Fireplace.

5. e Company may, at its discretion, fully discharge

all obligations with respect to this warranty by

refunding the wholesale price of the defective

part(s).

6. Any installation, labor, construction, transporta-

tion, or other related costs/expenses arising from

defective part(s), repair, replacement, or otherwise

of same, will not be covered by this warranty, nor

shall the Company assume responsibility for same.

7. e owner/user assumes all other risks, if any,

including the risk of any direct, indirect or conse-

quential loss or damage arising out of the use, or

inability to use the product, except as provided by

law.

8. All other warranties – expressed of implied – with

respect to the product, its components and acces-

sories, or any obligations/liabilities on the part of

the Company are hereby expressly excluded.

9. e Company neither assumes, nor authorizes any

third party to assume, on its behalf, any other lia-

bilities with respect to the sale of the Charmglow

product.

10. e warranties as outlined within this document

do not apply to non Charmglow accessories used

in conjunction with the installation of this prod-

uct.

is warranty is void if:

a. e replace is subjected to prolonged periods of

dampness or condensation.

b. Any unauthorized alteration, willful abuse, acci-

dent,ormisuseoftheproduct.

c. You do not have the original receipt of purchase.

IF WARRANTY SERVICE IS NEEDED

1) Contact the Company, at parts@twinstarhome. com,

or call 866-661-1218 in English, 866-374-9203 in

French , 866-661-1218 in Spanish. Make sure you

have your warranty, your sales receipt,location of

purchase and the model/serial number of your

Charmglow product.

1 YEAR LIMITED WARRANTY

For Charmglow™ Electric Fireplace Models

Twin-Star International, Inc.

Delray Beach, FL 33483

Made in China

Printed in China

E-9

For updates and revisions to this manual

please see our website

www.twinstarhome.com/instructions

E-Mail: [email protected]

In English Call: 866-661-1218

In French Call: 866-374-9203

In Spanish Call: 866-661-1218

For Customer Service:

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