Chiptech GO Manuale utente

GO mPERS

Product Manual and Installation Process

GO is a market leading digital mPERS solution, that encourages user

confidence and independence. Daily activities can be enjoyed

whether at home or out and about, knowing that safety is covered

every step of the way.

V005

 
 
 
 
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DESIGN | MANUFACTURE | SUPPORT 
 
 
Table of Contents 
 GO Overview 3 
 Requesting Help - Overview 6 
 Cancelling an Alert 7 
 System Check 7 
 Installing GO 9 
 Sending a Request for Help (Detailed Process) 11 
 Global Position System Location Reports 13 
 Fall Detection and Reporting 16 
 Battery and Charging 17 
 Installer Mode 20 
 Cloud Connect 22 
 Additional Reports to Monitoring 24 
 Real Time Clock (RTC) 25 
 Automated Internal Safety Tests 25 
 Log File 26 
 Configuration File (Settings) 26 
 Voice File 26 
 Cleaning and Maintenance 26 
 RFID Tag 26 
 Estimated Data Usage 28 
 SIM Cards with a ‘Private Access Point Name’ (PAPN) 28 
 Troubleshooting 29 
 Frequently Asked Questions - FAQ 30 
 GO Specifications 32 
 Disclaimer 33 
 
 

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GO Overview

GO is designed to give the user confidence and independence to go beyond the

boundaries of their home. Whether they are heading to the shops, walking through the

park, or going to visit friends; GO has their safety covered every step of the way.

GO is a wearable device with 3G cellular and GPS technology. When activated it sends an alert along

with the GPS location data to monitoring. The user will be able to talk with the operator over the

speakerphone, and assistance will be organised if required.

The GO system is supplied with the following:

•A hypo-allergenic stainless steel chain so it can be worn as a pendant.

•A split ring which enables GO to be attached to a key ring, belt clip or lanyard.

•QI compliant wireless charger, plug pack and cable.

•GO has an internal RFID chip which stores information to identify the device.

•GO is fitted with a nano SIM card and only works on the 3G cellular network it has been

set up with.

•A step-by-step user guide.

•Recyclable packaging.

User Guide

Charger

Charging Cord

Plug Pack

DESIGN | MANUFACTURE | SUPPORT

1.1 Key Functions

Microphone

The user is able to speak to the

monitoring operator.

Light Ring

Colours will illuminate around

GO to indicate status when the

buttons are pressed, or it is

placed on the charger. Also

illuminates during automated

low battery notifications.

Clip

This enables GO to be worn as

a pendant or attached to a key

chain.

Speakerphone

This allows the monitoring

operator to speak to the user,

and for voice messages to

play.

Dual Button Press –To send an

alert for help, press and hold both

buttons at the same time. A loud

pre-alarm will sound and voice

messages will announce the steps

being taken to send the alert.

Single Button Press

1. System Check –press and hold

one button on either side of GO to

start a system check. Lights will

indicate status and voice messages

will announce battery level,

cellular connection, and check if

the current GPS location can be

obtained and sent.

2. Cancel –to cancel an activation

or System Check at any time, press

and hold one button on either side

of GO until it announces,

“Cancelled.”

3. Flight Mode –press and hold

one button on either side of GO

for ten seconds to enable flight

mode.

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1.2 Attachment Methods

1.3 Voice Messages and Sounds

GO is designed to provide its voice messages only during day time hours, so it is not

disturbing the user at night.

•If an alert for help is sent during the night, GO will operate as per usual with the pre-alarm

sequence and voice messages.

•If the battery is detected as being low at night, it will flash orange and vibrate periodically,

but not make any sounds.

•If GO beeps continually this indicates it is not functioning as expected, and the user should

contact the provider immediately.

Important Note:

Wearing GO with a pacemaker - If the user has a pacemaker, they cannot wear GO as a

pendant. Instead, attach GO to the supplied split ring, which can be attached to a belt clip or

keys. GO must be kept at a minimum distance of at least 25cm from their pacemaker at all

times.

DESIGN | MANUFACTURE | SUPPORT

Requesting Help - Overview

GO can send an emergency alert from anywhere there is adequate 3G cellular connection on the

telecommunications provider it is setup to operate on.

•To send an alert for help, any time of the day or night, press and hold both buttons at the

same time on GO. This will start the short pre-alarm period.

•The light-ring around GO will flash red to let the user know an alert is being sent to

monitoring. A voice message will play, “Help alert in progress.”

•Once the alarm has been received, a voice message will play and repeat: “The alert has been

received by monitoring; you will soon be contacted by an operator.”

•An monitoring operator will call back; GO will ring and automatically answer. GO has a

hands-free speakerphone system; speak clearly and slowly to the operator.

•While speaking with an operator, GO will work in the background to obtain its current

location and send it to monitoring.

•Once GO has been located, the operator will send assistance, or organise emergency

services if required to the location.

•When an operator ends the call GO will flash green to indicate that monitoring can still call

back and the location continues to be sent. GO automatically stops reporting the location

after a period of time.

Excerpt from GO User Guide.

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Cancelling an Alert

To cancel an alert, press and hold one button on either side of GO during the pre-alarm period. GO

will say, “Cancelled” and vibrate once. If the alarm has already sent, simply speak to the operator

and let them know that assistance is not required.

Different outcomes when cancelling an emergency alert:

•During an emergency event, press and hold a single button on GO until it announces,

“Cancelled.” During Pre-alarm it will take one (1) second. After voice contact, it will take five

(5) seconds.

•If configured to do so, an alert for help can be cancelled mid-call with the operator, and this

will end a call and return GO to normal operation. No longer sends GPS or receives voice

calls.

•GO can be configured to cancel after the voice call has ended. When the operator hangs up,

GO will continue to pulse green and send GPS coordinates. GO can be cancelled by pressing

one button for five seconds. GO will announce, “Cancelled”and vibrate once, then return to

normal operation.

•If the user does not cancel, and after a predefined period of time where there is no voice

contact (typically twenty minutes), then GO will timeout and return to normal operation.

System Check

A System Check provides the user with current information on the battery level, cellular coverage,

and when configured to do so, GO will check that a GPS location can be obtained and the

coordinates logged from the current location.

•When installing GO perform some System Checks around the property to determine

whether GO will work in and around a user’s home environment, and to make sure there is

good cellular coverage.

•During installation demonstrate to the end user how to perform a System Check so they can

check all the places that they commonly visit to ensure that the cellular coverage is

adequate if an alert for help is required when they are away from home.

To Perform a System Check

Press and hold one button on either side of GO.

Please do not press both buttons together, as this will send a request for help.

A chime will play to indicate that System Check has been activated, and GO will illuminate

blue to confirm the end user is currently in this function.

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BATTERY LEVEL

A voice message will play to confirm GO battery status;

•“My battery is…” (Then one of the following)

o“Excellent”

o“Good”

o“Low battery, please place me on the charger today”, or

o“Critically low battery; please place me on the charger immediately.

An alert may fail.”

•This will also be accompanied by a status light:

Voice announcement

Colour

Voltage (V)

Excellent

Green

3.8 to 4.1

Good

Green

3.4 to 3.8

Low

Orange

3.2 to 3.4

Critically Low

Red

< 3.2

3G CELLULAR COVERAGE

GO will then announce, “Checking cellular connection.”

GO will check the cellular coverage of its location and will announce after a few seconds,

“The connection is…” (then one of the following)

•“Excellent”

•“Good”

•“Poor”, or

•“Unavailable.” If unavailable, GO will not try to obtain the current GPS location as it

will have no way of sending this information. The System Check will finish at this

point.

Voice announcement

Colour

Bars

3G ASU Level

Excellent

Green

12 to 31

Good

Green

2-3

4 to 11

Poor

Orange

1 to 3

Unavailable

Red

0 or 99

Please note: If GO announces that cellular coverage is poor or unavailable, an alert for

help may not be successful. This should be clearly communicated to the end user.

LOCATION

Following a successful cellular check, and if configured to do so, GO will check if its GPS

coordinates can be obtained and will send coordinates to GPS mapping software. This can

take as little as 15 seconds and up to five minutes.

•GO will announce, “Finding your location…”

oWhen successful, a voice message will announce;

“Current location has been sent.”

oIf the current location cannot be obtained, GO will announce; “Location

check unsuccessful.”

Following either of these announcements the System Check will end and GO will resume

its standard function, no lights should be seen and the sounds will cease.

CANCEL

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If at any time the System Check needs to be cancelled, press and hold one of the buttons

on either side of GO. A voice message will play and the light ring will flash red to let you

know that this function has been, “Cancelled.”

Installing GO

GO can be installed as a standalone device, or paired with a Chiptech Base Unit. Follow the steps

below for either option.

5.1 To Install and Demonstrate GO (Standalone)

1. Unpack GO. The complete system should be supplied to the end user with the following: GO

device, user guide, stainless steel chain, split ring, wireless charging base, USB cable and plug

pack.

2. There are a number of limitations and disclaimers associated with the use of a mobile

personal response system. These are outlined in the GO User Guide, so please make sure

you, (the installer) are familiar with these, and that they are pointed out and explained to

the end user and their family/supporters.

3. Find a suitable, convenient location for the charger and connect it to the power. Perform a

System Check on GO and then place it on the charger to check that there is adequate cellular

coverage at the installation location of the charger. A “good” or “excellent” cellular

connection is required for cloud connects and updates, which are only initiated when GO is

placed on the charger.

4. Demonstrate to the user how to place GO for charging with the ‘walking person’ facing

upwards. GO is despatched in flight mode, so placing GO on the charger (or pressing one of

the buttons) disables this function.

5. Show the end user the System Check (Section 4) function by pressing and holding one

button. This will announce the battery level, the cellular connection, and send its GPS

location - if enabled to do so, and if it can be obtained. This check of all three functions

should take approximately two minutes. (Encourage the user to perform a System Check

when they visit a new location for the first time.)

6. Perform a request for help by pressing and holding both buttons at the same time on GO for

one second. A loud pre-alarm will sound before the report is sent to monitoring. Wait for

monitoring to call back into GO to confirm that the test has been successful. Voice messages

will guide you through this process.

Important Note:

If GO is installed in a location that does not have adequate cellular coverage, the device may

consume battery at in increased rate due to repeated failed attempts to perform regular test

signals, cloud connects and log pulls.

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5.2 To Install GO with a Base Unit

Installing and pairing GO with a Chiptech base unit (with or without a Pearl pendant) requires a

few extra steps as set out below:

1. Start by installing the base unit as per the standard installation procedure in the Chiptech

EVE, EVA or SEVEN Installer Manual.

2. Once installation and testing of the base unit has been completed, follow Steps 1 to 4 of the

GO installation process as above (section 5.1)

Do not perform a System Check at this point.

3. Enter ‘Learn Mode’ on the Chiptech base unit. You will be asked to press your pendant(s) or

RF device(s). Please re-learn in any Pearl or other RF devices now, before learning in GO.

Learn all devices in the one session.

4. To learn GO, press and hold both buttons at the same time for one second, and the base

unit will announce that a new pendant has been learned. The GO pre-alarm will begin, and

this will need to be cancelled at this point by holding one of the buttons for one second. GO

will announce, “Cancelled”.

5. GO will now be learned in. Cancel ‘Learn Mode’ by pressing the cancel button on the base

unit once.

Now that GO has been successfully learned into the base unit, you can demonstrate the System

Check (Section 4) and Requesting Help (Section 2)) for GO. Check with monitoring that the GPS

report says ‘Home’, instead of giving GPS co-ordinates which should only happen when out of the

range of the base unit.

•If GO is activated while within range of the Chiptech base unit, the emergency alert will still be

sent through GO. This means that there will be no pre-alarm played from the base unit and

monitoring will call the user back on the GO.

•GO will send a ‘Home’ report instead of the GPS co-ordinates through to SmartCare Locate (a

purpose-built website application), or mapping software, to confirm that the GO is in range of

the base unit.

Sending an alert via the Chiptech Base Unit:

As a backup, if GO for any reason is unsuccessful in sending an alert after a round of attempts,

GO will send another alert to the base unit. Once confirmed by the base unit, it will take over the

event and send the activation through to monitoring.

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