Chronos Telecom RevolutionPBX Manuale utente
Installation Guide
Version 3.4
Chronos Telecom LLC 6501 E Greenway Pkwy Ste 103-402, Scottsdale, AZ 85254 T 480-522-2114 www.revolutionpbx.com
RevolutionPBX
Contents
Emergency Dialing!3
Contact Information!5
Maintenance Agreements!6
New Features!7
Getting Started!8
Before You Begin!9
Network Router/Firewall Settings!11
Configure your PBX system!13
Install and Start the PBX Server!14
Install Your Phones!17
Configuring Polycom IP Phones!19
Configure Cisco 7940 and 7940g phones!20
Configure Aastra 67xx Series Phones!23
Installing your Soft Phones!28
VoiceMail!29
Basic Dialing!32
End User License Agreement!35
Page 2 of 38 RevolutionPBX Install Guide v3.4 revised 3/18/11
Emergency Dialing
Your RevolutionPBX system is designed to support emergency dialing. However you are
responsible for setting up, implementation and testing.
Your Responsibility
Contact your phone service provider to determine if and how they support emergency
dialing. Historically local phone providers include emergency dialing service (in the USA
known as 911). But some POTS, VoIP and T1/E1 providers may not provide emergency
dialing or provide it differently. Additionally, non-USA installations may require different
emergency numbers.
RevolutionPBX’s default emergency dialing
From the factory the emergency dialing settings are set as follows:
•If analog POTS installed - RevolutionPBX will seize the first available POTS line and
dial 911 as an outside call. Callers currently on the phone may be disconnected.
•If NO POTS lines installed- RevolutionPBX will seize the first line and dial 911 as an
outside call. Callers currently on the phone will be disconnected.
Even though the default settings match what is required by your location you must
confirm that they are correct and verify that they work.
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It is your responsibility to contact your phone service
provider and to set the RevolutionPBX system up properly.
End User License Agreement limits our liability.
Please read.
IMPORTANT NOTE
YOU NEED TO TEST EMERGENCY DIALING WITH YOUR
LOCAL EMERGENCY CALL CENTER.
Please contact your local emergency center to determine how to test emergency dialing
prior to testing the service. In the USA dial 911 and when the operator answers tell them you
have installed a new phone system and then have them confirm the phone number and
address that are displayed. If these are wrong contact your phone service provider
immediately.
The End User License Agreement limits our liability regarding Emergency Dialing.
Please read and confirm your system is properly setup.
Page 4 of 38 RevolutionPBX Install Guide v3.4 revised 3/18/11
Contact Information
Technical Support
System Purchased from an Authorized Reseller
Please contact your authorized reseller directly for all support. Your reseller has been
trained to properly maintain your system and train you on it’s use. If your reseller is unable
to provide the answers required they have a direct phone number that provides priority
reseller support.
System Purchased direct from ChronosTelecom (phone or website)
USA and Canada - 480-522-2145
International - +1-480-522-2145
Sales
System Purchased from an Authorized Reseller
If you purchased your system through an authorized reseller please contact the reseller
directly for all sales questions including ordering additional phones.
System Purchased direct from ChronosTelecom (phone or website)
USA and Canada - 480-522-2114
International - +1-480-522-2114
or
visit www.revolutionpbx.com
Page 5 of 38 RevolutionPBX Install Guide v3.4 revised 3/18/11
Maintenance Agreements
RevolutionPBX ships with our standard support agreement covering the first 90 days after in-
stallation. The standard agreement provides everything you need to bring your system up
and start using it.
Basic and Premier agreements continue the standard agreement for one year and include dis-
counting offfuture phone purchases. Over the coming year we will be rolling out many new
features, upgrades and performance improvements- all of which are included with our Basic
and Premier agreements.
Support Hours M-F 8-5 MST except major USA holidays
Support Rates - $125 per hour*
Weekend/Nights - $225 per hour*
Included Agreement
• 90 day software updates
• 90 day email support
• 4 hrs of phone support during first 30 days
• Stored configuration for life of PBX
Basic- Annual
• All software updates and new features during term of agreement
• 5 Support Incidents
• Email Support - response within 24 hours of receipt
• Phone Support - response within 24 hours of first call in
Premier- Annual
• All software updates and new features during term of agreement
• 10 Support Incidents
• Email Support - response within 2 hours of receipt
• Phone Support - response within 3 hours of first call in
• 50% discount on New Phone Provisioning charges
* Rates subject to change. Please contact Chronos Technical Support at 480-522-2145 for latest update.
Minimum 1 hr charge, after 1 hr billed in 1/2 hour increments.
Page 6 of 38 RevolutionPBX Install Guide v3.4 revised 3/18/11
New Features
Call Monitoring
Call Monitoring allows authorized managers to listen in on and barge into phone calls being
made on extensions that are authorized for monitoring.
Paging
Paging provides the ability to page all phones on your system. Simply Dial *73 DIAL on your
phone. All phones on your system will go to speakerphone providing you the ability to page
throughout your company.
Valet Parking
Valet Parking provides 99 automatically selected parking spaces for calls. From any phone
connected to RevolutionPBX you dial *8 and the caller will be parked into the next available
parking lot.
Custom Music/Ads on Hold
RevolutionPBX provides a simple method to upload your own music and ads to be played
when callers are placed on hold. From the UI simply click on SETTINGS and then MUSIC ON
HOLD. Music and Ads on hold are selectable for each extension.
Call Filters by Extension
RevolutionPBX now supports time of day and incoming Caller ID routing by extension in
addition to incoming calls. Employees who work from home a day or two a week can now
route their calls to their home number or cell phone automatically for the days they work
from home.
Feature Requests?
Have a feature request? Drop us an email at: features@chronostelecom.com and let us know.
No guarantees but we grow our business by referrals. So if we can do something that makes
our system more productive we’ll do it!
Page 7 of 38 RevolutionPBX Install Guide v3.4 revised 3/18/11
Getting Started
Welcome to the phone revolution. RevolutionPBX is quickly changing business phones for
the better through it’s lower cost, extensive expandability and full feature set. This manual
details out installation, setup, use and troubleshooting for the RevolutionPBX phone system.
Please note that certain phone specific features are covered in your phone manuals and quick
user guides.
If you purchased your system directly from ChronosTelecom or the RevolutionPBX.com
website your system will ship configured and ready for plug-n-call use. After installing each
user will need to record their name and voice mail greetings to complete installation.
If you purchased your system from an authorized reseller then your reseller will configure your
system either prior to or during installation. As with the factory shipped system each user will
then need to record their name and voice mail greetings to complete installation. We’ve
trained your reseller in how to install, maintain and train you on the use of our system. While
they may not follow the exact steps laid out in the following section please rest assured that
the end result will be the same.
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Before You Begin
Steps in the Installation Process
1. Configure your Firewall/Router
2. Configure your PBX system on the Chronos User Website
3. Install and Start the PBX Hardware
4. Install your phones
What is in the shipping box
In the box you will find:
- RevolutionPBX server with Power Adapter and CAT 5 Cable
- Installation Guide
- Telephones with CAT 5 Cable (if purchased)
- Telephone Power Adapters (if purchased)
What’s needed to Install the PBX
To complete installation you will need:
- Location in your office that is within 5 ft of:
- Network Switch or an Ethernet Jack connected to your network switch
★A POE Network Switch is recommended if your telephones support
POE.
- Telephone Service Location for T1/E1 or POTS
- Electrical Outlet (for UPS Power Supply- see below)
- Telephone Service that matches what you purchased with the system
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- Connection to the Internet
- UPS Power Supply for RevolutionPBX server- minimum of 750VA recommended
- We recommend that your Network Switch, Routers, Modems, Phones and/or
Phone Service Access System also be connected to a separate UPS. If power is
lost to your office only those items connected to a UPS will continue to
function. Please see Emergency Dialing for further information on using the
RevolutionPBX in an emergency when power has failed.
THIS IS IMPORTANT.
WARRANTY COVERAGE FOR POWER RELATED CLAIMS IS NOT PROVIDED FOR SYSTEMS NOT
CONNECTED TO A UPS. THE USB MONITORING CABLE FROM THE UPS MUST ALSO BE
CONNECTED TO THE REVOLUTIONPBX.
- Open Port on your Network Switch
- Ethernet Ports at each Phone Location
Page 10 of 38 RevolutionPBX Install Guide v3.4 revised 3/18/11
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