Ciara Astro PW64-Q Manuale utente

Astro PW64-Q

User Guide

CIARA Astro PW64-Q

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9300 Trans-Canada Highway

Montreal, Quebec H4S 1K5

Tel : (514) 798-8880

Fax : (514) 798-8889

Microsoft, Windows 11, Windows 10, Windows Server 2019 and Windows Server 2022

are registered trademarks of Microsoft Corporation

Intel and Core are trademarks or registered trademarks of Intel Corporation

Asus is a trademark of ASUSTeK COMPUTER INC.

All other names, brands, and trademarks are trademarks of their respective companies

Second printing January 2024

CIARA Astro PW64-Q 
 
 
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Contents 
ABOUT THIS GUIDE.......................................................................................................5 
0 INSTALLING AND UPGRADING YOUR SYSTEM .........................................................6 
1 Unpacking your micro PC............................................................................................................. 6 
2 Choosing a site for the system ..................................................................................................... 7 
3 Getting to know your Astro PW64-Q micro PC.............................................................................. 8 
3.1 Recovery from CIARA recovery DVD ......................................................................................10 
3.2 Windows Recovery from Startup Settings ..............................................................................13 
3.3 Corrupted BIOS recovery.......................................................................................................17 
3.4 System maintenance.............................................................................................................17 
3.5 Using the CIARA Astro PW64-Q .............................................................................................18 
4 Troubleshooting your system after first install ............................................................................19 
4.1 Helpful hints.........................................................................................................................19 
5 Solving general problems............................................................................................................20 
5.1 Solving hard drive problems..................................................................................................21 
5.2 Solving display problems.......................................................................................................22 
5.3 Solving audio problems.........................................................................................................23 
5.4 Solving printer problems.......................................................................................................23 
5.5 Solving keyboard and mouse problems..................................................................................24 
5.6 Solving hardware installation problems .................................................................................25 
5.7 Solving memory problems.....................................................................................................26 
5.8 Solving processor problems...................................................................................................26 
6 Component installation guide.....................................................................................................27 
6.1 Precautions against static electricity......................................................................................27 
6.2 Removing and replacing the cover.........................................................................................28 
6.3 Installing an M.2 SSD.............................................................................................................29 
6.4 Installing a SATA SSD.............................................................................................................30 
6.5 Installation of the processor..................................................................................................31 
6.6 Installation of the processor heatsink and fan........................................................................32 
6.7 Installation of the memory modules ......................................................................................33 
6.8 Installation of WiFi card ........................................................................................................36 
6.9 Chassis Characteristics ..........................................................................................................37 
6.10 Installing the Micro PC to a VESA mount-compatible device..................................................38 
0 CERTIFICATION AND DECLARATION ......................................................................39 
1 Radio interference precautions...................................................................................................39 
2 Declaration of conformity...........................................................................................................40 
3 FCC Information to User .............................................................................................................41 
4 ENERGY STAR®............................................................................................................................42 
0 ONE YEAR LIMITED WARRANTY ............................................................................43 
1 Procedures to be followed for service during the warranty period: .............................................44 
2 Limited Warranty .......................................................................................................................45 
3 Documenting your computer......................................................................................................46 
3.1 Base System Details ..............................................................................................................46 
 

CIARA Astro PW64-Q 
 
 
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0 TECHNICAL PRODUCT SPECIFICATION CIARA ASTRO PW64-Q ...............................47 
1 Upgrading ..................................................................................................................................49 
2 Networking ................................................................................................................................50 
3 The CIARA Astro PW64-Q BIOS....................................................................................................50 
3.1 BIOS configuration and installation........................................................................................50 
3.2 BIOS set-up program function keys........................................................................................51 
3.3 Legacy USB support ..............................................................................................................51 
3.4 BIOS updates........................................................................................................................52 
3.5 Language support .................................................................................................................52 
3.6 BIOS recovery.......................................................................................................................52 
3.7 Boot options.........................................................................................................................52 
3.8 Adjusting boot speed ............................................................................................................53 
3.9 BIOS security features...........................................................................................................54 
4 Motherboard configuration and layout.......................................................................................55 
4.1 Back panel connectors ..........................................................................................................57 
5 The PCI Express and PCI bus........................................................................................................57 
6 Disk drives..................................................................................................................................58 
6.1 Serial ATA interface ......................................................................................................................58 
6.2 M.2 slots ......................................................................................................................................58 
7 Graphics subsystem....................................................................................................................58 
7.1 Integrated graphics ......................................................................................................................58 
7.2 HDMI 2.0 port...............................................................................................................................58 
7.3 DisplayPort 1.4 .............................................................................................................................58 
8 Audio subsystem........................................................................................................................59 
9 I/O Port set-up ...........................................................................................................................59 
10 LAN subsystem .........................................................................................................................59 
10.1 Intel® i225LM56V 2.5 Gigabits Ethernet controller....................................................................59 
10.2 Intel® i210AT 1 Gigabit Ethernet controller ...............................................................................59 
10.3 RJ-45 LAN connector LEDs..........................................................................................................60 
10.4 WiFi Module ..............................................................................................................................60 
11 Intel®vPro™Technology ...........................................................................................................60 
11.1 Intel® Active Management Technology......................................................................................61 
11.2 Intel® Virtualization Technology (Intel® VT)...............................................................................61 
11.3 Intel® Virtualisation Technology for Directed I/O (Intel® VT-d) .................................................61 
11.4 Intel® Trusted Execution Technology (Intel® TXT)......................................................................61 
11.5 Intel® Identity Protection Technology........................................................................................62 
11.6 Intel® Anti-Theft Technology......................................................................................................62 
12 Trusted Platform Module (TPM)(Optional)................................................................................62 
13 Replacing the system battery....................................................................................................63 
14 Installing an upgrade CPU .........................................................................................................63 
15 Changing the motherboard or power supply .............................................................................63 
16 Configuration jumper block ......................................................................................................64 
16.1 Setting the BIOS configuration jumper.......................................................................................64 
16.2 Clearing or changing passwords.................................................................................................64 
17 Installing an upgrade flash BIOS................................................................................................65 
18 Spare parts ...............................................................................................................................65 
19 Media sanitization software .....................................................................................................65 
20 Latest version...........................................................................................................................65 
GLOSSARY...................................................................................................................66 
 

CIARA Astro PW64-Q

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ABOUT THIS GUIDE

Please read this User's Guide before using your CIARA Astro PW64-Q Micro PC.

This User's Guide is divided into four chapters that provide information on Installation, trouble shooting, certification, detailed

description and a Glossary. Please remember to fill out the Equipment Log and keep a copy in a safe place.

With proper care and operating procedures your CIARA Astro PW64-Q will give you many years of service and high performance

computing.

CIARA Astro PW64-Q

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1.0 Installing and upgrading your system

1.1 Unpacking your micro PC

Your micro PC is packed with ecologic moulded boxboard on four sides to keep it in place during transit.

Carefully unpack your micro PC and be sure to save all boxboards for future shipping and transportation.

CIARA Astro PW64-Q

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1.2 Choosing a site for the system

All CIARA computers operate reliably in a typical office or home environment. Choose a location that is readily accessible and meets

the following requirements :

•Is near a grounded, three pronged power outlet

•The socket-outlet shall be installed near the equipment and shall be easily accessible.

•Is clean and dust free

•Is well-ventilated and lighted and away from sources of heat

•Is isolated from strong electromagnetic fields produced by electrical devices

(I.e. air conditioners, large fans, large electric motors, radio and TV transmitters)

•Has an appropriate table or desk that will allow you to work without physical discomfort and strain.

The Astro PW64-Q micro PC can be placed horizontally on your desk or mounted behind the monitor with the VESA mounting kit.

The external power supply adapter must be :

• Input voltage : 100-240 Vac

• Input frequency : 50-60 Hz

• Rating output current : 20 A (240 W)

• Rating output voltage : 12 Vdc

The adapter cannot be disassembled and is recyclable. The power cord is also recyclable but must be disposed of separately in

accordance with the EU WEEE Directive Annex VII.

A few general precautions should always be observed :

•Never connect any peripheral such as a monitor to the system unit if the power is turned "ON". Always shut down the

system first.

•Never remove the casing cover if the power is turned "ON".

CIARA Astro PW64-Q

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1.3 Getting to know your Astro PW64-Q micro PC

Front view

1- Power button

2- Drive activity LED

3- Microphone jack

4- Headphone jack

5- USB 3.2 gen1 type A port

6- USB 3.2 gen1 type C port

CIARA Astro PW64-Q

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Rear view

1- Kensington slot

2- Padlock ring

3- Lid latch

4- PS/2 port keyboard

5- PS/2 port mouse

6- 4 USB 2.0 ports

7- 3 DisplayPorts

8- HDMI port

9- Serial port

10-RJ45 network ports

11-USB 3.2 Gen 2 type C port

12-USB 3.2 Gen 1 type A port

13-2 USB 3.2 Gen 2 type A ports

14-Audio out

15-Audio in

16-Expansion card doors

1.3.1 Recovery from CIARA recovery DVD

1.3.1.1 Recovery from CIARA Window 10 Pro recovery DVD

Before you start this procedure, please back up all your important information, the recovery media will erase all data on

HDD before installation.

Insert the Windows 10 Pro Recovery DVD and restart the system.

1- When prompted, press any key to boot from the DVD.

The recovery image will then start.

2- Accept the EULA and press on Continue.

3- Select the OS version and press Start System Recovery.

4- A pop up will then open warning you that all the data will be lost.

If all your files are already saved, press OK.

5- The recovery will take around 30 minutes to complete. A window

will show you the process of the recovery, once completed Eject the

DVD then press OK. The system will then reboot.

NOTE: All drivers required for your system will be already installed except

for components that were not part of your original purchase

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