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Poly TRIO C60 Manual Reconfiguration Procedure

WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE A POLY TRIO C60 IP DEVICE

TO WORK ON THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN

COMPLETED, ANY PRIOR CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING

THE ADMINISTRATOR PASSWORD, AND THE DEVICE WILL ONLY BE USABLE ON THE BROADSOFT

BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE POLYCOM FACTORY DEFAULT

CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT BROADCLOUD

PBX.

Reset the phone to Factory Defaults before continuing.

1. Touch the Home icon on the touchscreen

2. Select “Settings” by touching the corresponding icon on the screen

3. Select “Advanced” by touching the corresponding icon on the screen

4. At the password prompt, enter key in 456 then press the green Enter tick icon.

Note:

•If the password is a known value other than 456, then enter that value instead

•If the password is not 456 and the actual password is not known, then the remainder of

this procedure cannot be performed, and the device cannot be modified for use in the

BroadSoft BroadCloud PBX network.

5. On the touchscreen, select “Administration Setting”

6. On the touchscreen, select “Network Configuration”

7. On the touchscreen, select “Provisioning Server”

8. On the touchscreen, select “DHCP Menu”

9. On the touchscreen, select “Boot Server”

10. On the touchscreen, select “Static”

11. Touch “Return”arrow to return to the “Provisioning Server”menu

13. On the touchscreen, select “Server Type:”

14. On the touchscreen, select “HTTPS” and back to “Provisioning Server”menu

15. On the touchscreen, select “Server Address:”

16. Using the soft keyboard on the touchscreen, enter the following case sensitive URL:

For North America

https://plcm.sipflash.com

For Europe

https://polycom.broadcloud.eu

For Australia

https://polycom.broadcloud.com.au

For FED

https://polycom.broadcloudgov.us

If you are having trouble flashing your device with these URLs, please contact your technical

support team for assistance.

17. Touch the green Enter tick icon to save and back to “Provisioning Server”menu

18. Touch Exit arrow repeatedly until the device is returned to the “Settings” menu

19. On the touchscreen, select “Basic”

20. On the touchscreen, select “Reboot Phone”

21. Select “Yes” to initiate the reboot sequence

Once the boot process has completed, the device will be provisioned for use in the BroadSoft

BroadCloud PBX network. If the station assignment process was properly completed prior to

the reboot, the device will boot into a station specific assigned/usable state. If not, the device

will boot into a default unassigned/unusable state, and will remain in this state until the site

administrator has completed the station assignment process. If this occurs, contact your site

administrator and request that station assignment be completed for the device in question.

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