Cisco SPA 301 Manuale utente

Cisco Small Business

SPA 300 Series IP Phones

Models 301 and 303

USER GUIDE

August 2013

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks,

go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner

does not imply a partnership relationship between Cisco and any other company. (1110R)

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 1

Contents

Chapter 1: Getting Started 6

About This Document 6

Overview of the Cisco Small Business 300 Series IP Phones 8

Caring for Your Phone 8

Getting to Know the Cisco SPA 301 9

Getting to Know the Cisco SPA 303 11

Softkey Buttons 13

Screen Icons 15

Using Keypad Shortcuts 16

Chapter 2: Installing Your Phone 18

Before You Begin 18

Installing Your Cisco SPA 301 IP Phone 19

Connecting the Handset 19

Connecting the Power 19

Connecting Your Cisco SPA 301 to the Network 20

(Optional) Connecting Your Cisco SPA 301 to the Wireless Network 20

Installing Your Cisco SPA 303 IP Phone 21

Connecting the Handset 21

Connecting the Power 22

Connecting Your Cisco SPA 303 to the Network 22

(Optional) Connecting Your Cisco SPA 303 to the Wireless Network 22

(Optional) Installing the Cisco SPA 303 Stand 23

(Optional) Connecting a PC to Your Cisco SPA 303 23

(Optional) Connecting Wired and Wireless Headsets 23

(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 24

Reversing the Handset Retention Tab 30

Verifying Phone Startup 31

Upgrading Your Phone’s Firmware 32

Determining Your Current Firmware Version 32

Download the Firmware 33

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 2

Contents

Get Your Phone’s IP Address 33

Install the Firmware 33

Chapter 3: Using Basic Phone Functions 35

Using Phone Hardware and Accessories (Cisco SPA 303) 36

Using the Speakerphone 36

Using the Headset with Your IP Phone 36

Switching Between the Handset/Headset/Speakerphone During a Call 36

Sending Audio to the Phone Speaker 36

Choosing Your Preferred Audio Device 37

Adjusting Call Volume and Muting 37

Adjusting Call Volume 37

Adjusting the Ringer Volume 38

Using Mute (Cisco SPA 303) 38

Placing or Answering a Call 38

Using Dial Assistance (Cisco SPA 303) 39

Using Hold and Resume 39

Switching Between Multiple Calls on Hold on a Single Line (Cisco SPA 303)

Ending a Call 40

Transferring Calls (Cisco SPA 303) 41

Performing an Attended Transfer 41

Performing an Unattended (Blind) Transfer 41

Transferring a Held Call to an Active Call 42

Redialing a Number 42

Viewing and Returning Missed Calls (Cisco SPA 303) 42

Turning the Missed Calls Shortcut On and Off 43

Forwarding Calls 44

Forwarding All Calls 44

Forwarding Calls When Your Phone is Busy 45

Forwarding Calls When You Don’t Answer the Phone 45

Delaying Call Forwarding When You Don’t Answer the Phone (Cisco SPA 303)

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 3

Contents

Stopping Call Forwarding 46

Setting Do Not Disturb 47

Activating Do Not Disturb 47

Deactivating Do Not Disturb 48

Turning Call Waiting On and Off 48

Picking Up a Call from Another Extension (Cisco SPA 303) 49

Parking a Call (Cisco SPA 303) 50

Placing a Three-Way Conference Call 51

Conferencing a Held Call with an Active Call (Cisco SPA 303) 52

Using the Phone Directories (Cisco SPA 303) 52

Using Your Personal Directory 52

Using the Corporate Directory 53

Using the Call History Lists 54

Viewing the Call History Lists 54

Calling from the Call History Lists 55

Deleting a Number from the Call History Lists 55

Saving a Call History List Number to Your Directory 55

Setting or Changing a Phone Password 55

Accessing Voicemail 56

Chapter 4: Using Advanced Phone Features 57

Configuring Privacy and Security Features 58

Blocking Caller ID 58

Blocking Anonymous Calls 58

Using Secure Call 59

Enabling Dial Assistance (Cisco SPA 303) 60

Adding and Using Speed Dials 60

Creating Speed Dials on Unused Line Buttons (Cisco SPA 303) 61

Creating Numerical Speed Dials 61

Using Speed Dials 62

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 4

Contents

Using the Paging Feature 62

Paging Another Phone 62

Paging a Group of Phones 63

Configuring Auto Answer (Cisco SPA 303) 63

Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 63

Customizing Your LCD Screen (Cisco SPA 303) 64

Changing the LCD Screen Contrast 64

Configuring the Phone Screen Saver 64

Turning on the Screen Saver 66

Using Ring Tones (Cisco SPA 303) 66

Changing Your Ring Tone 66

Configuring Date and Time Parameters on Your Phone (Cisco SPA 303) 66

Setting Your Phone’s Date and Time 66

Using Star Codes 67

Using the Interactive Voice Response Menu on the Cisco SPA 301 69

Advanced Procedures for Technical Support Personnel (Cisco SPA 303)70

Rebooting Your Phone 71

Chapter 5: Using the Web Interface 73

Logging in to the Web Interface 74

Setting Do Not Disturb 75

Configuring Call Forwarding 75

Configuring Call Waiting 76

Blocking Caller ID 76

Blocking Anonymous Calls 77

Using Your Personal Directory (Cisco SPA 303) 77

Viewing Call History Lists 78

Creating Speed Dials 78

Accepting Text Messages (Cisco SPA 303) 78

Adjusting Audio Volume 79

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 5

Contents

Changing the LCD Contrast (Cisco SPA 303) 80

Configuring the Phone Screen Saver (Cisco SPA 303) 80

Appendix A: Where to Go From Here 82

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 6

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business IP phone. It contains the following sections:

•About This Document, page 6

•Overview of the Cisco Small Business 300 Series IP Phones, page 8

•Getting to Know the Cisco SPA 301, page 9

•Getting to Know the Cisco SPA 303, page 11

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small

Business IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice

System or a BroadSoft or Asterisk system. If you are using your Cisco Small

Business IP Phone with a Cisco Unified Communications 500 Series, see the

Cisco

Unified Communications Manager Express for Cisco Small Business IP Phone SPA

30X (SPCP) User Guide

Getting Started

About This Document

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 7

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started A description of this book

and an overview of the Cisco

Small Business IP Phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Phone

Functions

How to perform basic phone

tasks, such as placing and

answering calls, transferring

calls, setting up call

forwarding, and picking up

calls.

Chapter 4 Using Advanced Phone

Features

How to perform advanced

phone tasks, such as

configuring privacy and

security features, speed

dials, paging, and ring tones.

Chapter 5 Using the Web Interface How to log in to and use the

phone’s web user interface.

Appendix A Where to Go From Here Lists of and links to related

documentation.

Getting Started

Overview of the Cisco Small Business 300 Series IP Phones

Cisco Small Business IP Phone SPA 30X User Guide (SIP) 8

Overview of the Cisco Small Business 300 Series IP Phones

The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over

Internet Protocol) phones that provide voice communication over an IP network.

The phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business 300 Series IP phones contain Ethernet ports, or ports that allow

them to be linked to the computer network. They also have additional Ethernet

ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business IP phones require a separate

power source. Power the phones by connecting them to the included power

adapter.

The following table shows the Cisco Small Business 300 Series IP Phones

covered in this document and their respective features:

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be

exposed to excessive heat, sun, cold or water. To clean the equipment, use a

slightly moistened paper or cloth towel. Do not spray or pour cleaning solution

directly onto the hardware unit.

Cisco SPA 301 Cisco SPA 303

Screen None 128 X 64 monochrome LCD

Lines 13

Softkeys None 4 dynamic

Navigation Button None Four-way navigation key

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