Cisco SPA 303 Series Manuale utente

Cisco Phone USER GUIDE

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones

Phone Models: SPA303, SPA504G, SPA508G, SPA509G.

Cisco Video "How to use Cisco IP Phones."

http://www.cisco.com/assets/sol/sb/504SBC/index.html

Phone Components of Cisco SPA303 and Cisco SPA500

Series Models

Handset and Speaker

Audio devices used to place and answer calls.

Message Waiting

Indicator

Indicates the status of your voice mail box.

• Unlit: You have no new messages, or your voice mail box

is not configured.

• Red: You have a new voice mail message.

• Flashing Red: You have an incoming call.

Screen

Displays information, softkeys, menus, or settings,

depending on the phone state and user inputs.

Line and Feature

Buttons

These buttons may be used for extensions, shared phone

lines, or programmable features, as configured by your

phone administrator. Unused buttons can be configured as

personal speed dials.

Softkey Buttons

Perform specified actions or open menus. For more

information, see Using Softkeys to Handle Calls, page 4.

Additional Line/

Feature Buttons

(for Cisco SPA509G)

Perform specified tasks, as configured by your phone

administrator. The color indicates the status. Paper labels are

provided.

Navigation Button

Moves the cursor left, right, up, or down through the items on

the screen.

Voicemail Button

Connects to your voicemail box, if configured by your phone

administrator.

Hold Button

Places a call on hold.

10.

Setup Button

Opens a menu to configure features and preferences (such as

your directory and speed dials), to access your call history,

and to set up functions (such as call forwarding).

11.

Mute Button

When selected (steady red), prevents audio transmission to

the connected caller. Note: A flashing Mute button indicates

that the network connection cannot be found.

12.

Volume Button

Adjusts the volume of the active audio device (handset,

headset, or speaker) or ringer volume (when the phone is

ringing or the phone is idle).

Press + to increase the volume, or press – to decrease the

volume.

13.

Headset Button

When selected (steady green), uses the headset as the audio

device for a call.

14.

Speaker Button

When selected (steady green), uses the speaker as the audio

device for a call.

15.

Keypad

May be used to enter numbers and letters, and to select menu

options.

Using Softkeys to Handle Calls

Softkeys are dynamic buttons that appear on the phone screen to provide access to

special functions for the current task or the selected menu.

Four Softkeys can be displayed at one time. When additional options are available, a

right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey

area. Press the left-arrow or right-arrow navigation button to view more softkeys.

*NOTE Softkey labels vary on different models. Availability of a particular softkey depends on the

phone state, the configuration, and the phone model.

> or <

Indicates that more softkeys are available by pressing the left-arrow or

right-arrow navigation button.

Answer

Answers a ringing call.

Bxfer, BlindXfer

To transfer a call to another user without announcing the call, press this

softkey, enter the extension or phone number, and then press the softkey

again.

Call Rtn

Returns the last call that was received on this phone.

Cfwd, -Cfwd

Press to forward all incoming calls. Then enter an extension or

phone number. Press to receive calls normally.

Dnd, -Dnd, Clr

Dnd

Press (Do not Disturb) to prevent calls from ringing your phone;

calls are forwarded to your Call Forward All number. Press or

to receive calls normally.

Conf

During an active call, press this softkey to initiate a conference call. Enter

a number, wait for an answer, and then press again. To end the

conference for everyone, press or hang up. To exit the

conference and allow the other callers to continue the call, press .

Conflx or Conf

When you have an active call and a held call on your phone, press this

softkey to create a conference for these calls. If you have multiple calls

on hold, you will be prompted to choose a held call by pressing the line

button. Also see Conf. To end the conference for everyone, press

or hang up. To exit the conference and allow the other callers to

continue the call, press .

Dir or Directory

To place a call from your local directory, press this softkey. Use the

navigation button to open a directory and select a number. To dial a

selected number, press . To exit without dialing, press twice.

EditDial

When using a Redial list or Call History List, press this softkey to edit the

selected number before placing a call. For example, you may need to edit

a misdialed number or change the dialing prefix. Then press to

place the call.

Forward, Clr Fwd

Press to forward all incoming calls. Then enter an extension or

phone number. Press to receive calls normally.

End Call Press to end the active call. Exit When viewing a menu on the

screen; press this softkey to return to the home screen.

Grpick or

Grpickup

Press to display a list of ringing calls. Use the navigation button to select

a call, and then press to answer it.

Hold

During a call press this softkey to place the call on hold. Ignore When the

phone is ringing, press this softkey to divert the call to the configured Call

Forward No Answer Number.

Lcr

Returns the last called that was received on this phone.

New Call

After placing a call on hold, press this softkey to place a new call.

Ignore

When the phone is ringing, press this softkey to divert the call to the

configured Call Forward No Answer Number. Also see Dnd, -Dnd, Clr

Dnd.

Miss

Displays the Missed Calls list. Use the navigation button to select a call,

and then press .

Park, Unpark

During a call, press to place the call on hold in a park slot. Enter

one or more digits to identify your park slot, and then press . To

unpark the call, press , enter the park slot number, and then

press .

Pickup

To answer a call ringing on another extension, press this softkey, enter

the extension number, and then press . Also see Grpick or

Grpickup.

Resume

Resumes a held call.

Select

Select Selects the highlighted item on the display screen.

Transfer or Xfer

If you want to transfer a call to another extension or phone number, press

this softkey. Enter the number.

• For an immediate transfer, wait for the other phone to ring, and then

press this softkey again.

• For an attended transfer, wait for an answer, announce the call, and

then press this softkey.

Using the Setup Menu

You can use the Setup menu to access resources such as the phone directory and the

call history. To open the menu, press

Selecting a menu

option by scrolling

1. Press the up-arrow or down-arrow navigation button to scroll to a

menu option.

2. Press . Alternatively, on the Cisco

SPA525G/G2, press the Center Select button.

Selecting a menu

option by entering

a number on

the keypad

Enter the number of the menu option.

Example: In this example, press to select

Network.

Placing, Answering, and Managing Calls

You can choose from a variety of methods to place, answer, and manage your calls.

Placing a Call

Placing a call

1. Choose an audio device.

• Use the handset: Lift it off hook.

• Use the phone speaker: Press .

• Use a headset (not included): Press .

2. Press a line button (optional). If you do not choose a line button, the

first button is used by default.

3. Dial an extension number or an external number.

(See instructions below in this table.)

Dialing an external

number

• Dial from a shared FXO (trunk) line: Enter the phone number,

including any long distance prefix required by your phone service. No

access code is needed.

• Dial from a personal extension (if allowed):

Enter the access code, such as . Enter the phone number, including

any long-distance prefix required by your phone service. Check with

your phone administrator for details.

Redialing a number

All models except

Cisco SPA301 and Cisco

SPA501G

Cisco SPA301 and Cisco

SPA501G

Press . (Optionally, choose an audio device first.)

1. Lift the handset, press or , or press a line

button (if applicable).

2. Press

Answering, Diverting, and Ending Calls

Answering a call

Options:

• Lift the handset, press or , or press a line button (if applicable).

• Press .

• If multiple lines are ringing, press the line button

to select a line.

Answering a

second call during

an active call

Press the flashing line button (or on the Cisco SPA301) to place

the active call on hold and answer the new call. Press the button again

to toggle between the two calls.

On Cisco SPA50xG models (except Cisco SPA501G and SPA502G),

the information for the active call appears in the main area of the

screen. The information for the held call appears in a black bar at the

top of the screen.

Diverting a call to

the Call No Answer

Number

Not available on Cisco SPA301 or Cisco SPA501G

Press Ignore. The call is immediately forwarded to the Call No Answer

Number (by default, voice mail).

Placing a call on

hold

Press the Hold button (or the button on Cisco SPA301). The

caller hears a series of beeps or music on hold (if configured).

Resuming a call on

hold

Cisco SPA301

Cisco SPA502G

All other models

Press twice.

Press

Press the flashing line button.

Ending a call

Replace the handset, or press the speaker or headset button.

Alternatively, press . Note: Pressing the line button ends all

calls on the line.

Managing Multiple Calls

You can manage up to two calls on each line button.

Using the line

button to toggle

between two calls

on the same line

If you have a call on a line button and a new call rings, press the line

button to answer the new call and place the first call on hold. Press the

line button to toggle between the two calls, as needed.

• SPA303 and SPA50xG models: The information for the active call

appears in the main area of the screen, and the status is Connected.

The information for the held call appears in a black bar at the top of the

screen.

Using the FLASH

button to toggle

between two calls

Cisco SPA301

If you are on a call and receive a new call, press to place the first call

on hold and answer the new call. To Toggle between the two calls,

press twice.

Viewing call

information

on the screen

• Press the down-arrow navigation button repeatedly to view the call

information for each line button and each call. You may have

up to two calls on each line button.

• When a call is selected, you can use the soft keys to perform tasks,

such as resuming or ending the call.

- On Cisco SPA303 and Cisco SPA50xG

models, the selected call appears in the main area of the screen. The

other call appears at the top of the screen with a black background.

Transferring Calls

You can transfer a call to another extension or phone number.

Transferring a call

without

announcing it

1. During an active call, press or . The call is placed on hold and

a new line is opened to dial the number.

2. Enter the extension or phone number.

Transferring a call

after announcing it

1. During an active call, press or . The call is placed

on hold and a new line is opened to dial the number.

2. Enter the extension or phone number.

3. When the other party answers, announce the call, and then press

or .

Note: You can press the softkey any time after the other phone starts

ringing.

Transferring a call

by using an auto

dial (speed dial) or

BLF button (if

configured)

If your phone has a speed dial or a BLF (line status) button, you can

press the button to immediately transfer an active call to the specified

extension. This is an immediate blind transfer, with no opportunity to

talk to the other party or to cancel the transfer.

Forwarding All Calls

Use the Call Forward All feature to forward all calls to another extension or an external

phone number that you specify. This feature temporarily overrides the Call Forward

Busy/No Answer settings that your phone administrator configured for your phone.

NOTE:

Your phone administrator configures the Call Forward Busy/No Answer settings

for all extensions, shared lines, and hunt groups. The default destination is voicemail, if

enabled. The phone administrator may specify another destination, as required. Check

with your phone administrator for details.

Forwarding all incoming

calls to another number

1. Press or

2. Enter the extension or phone number. For an outbound call,

include the dialing prefix required to get an outside line, as well

as any long distance prefix required for your phone service.

(No dialing prefix is required on a shared line.)

3. Press (This step is not required for an internal

number.) The display screen displays

Calls Forwarded. All incoming calls will be forwarded to the

specified number.

Disabling Call Forward

All by using the softkey

Press or .

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.

• Calls to your personal extensions are forwarded to the specified Call

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