Cisco SPA 509G Manuale di istruzioni

Cisco Small Business

IP Phones Models SPA 301, 303, 501G, 502G, 504G,

508G, 509G, 525G/525G2, and WIP310

ADMINISTRATION

GUIDE

Document revised June 2010

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Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 2

Overview of the Phones 2

Cisco SPA 500S Attendant Console 4

Network Configurations 4

Cisco SPA 9000 Voice System 5

Cisco Unified Communications 500 Series for Small Business 6

Other SIP IP PBX Call Control Systems 7

Prerequisites 7

Upgrading Firmware 8

Determining the Current Firmware Version 8

Determining Your IP Address 10

Downloading the Firmware 11

Installing the Firmware 11

Using the Web-Based Configuration Utility 12

Understanding Administrator and User Views 14

Accessing Administrative Options 15

Understanding Basic and Advanced Views 15

Using the Web Administration Tabs 15

Roadmap to Configuration Utility Features 16

Viewing Phone Information 19

Using IVR on the Cisco SPA 301 and Cisco SPA 501G IP Phone 19

Chapter 2: Configuring Lines and Extensions 23

Configuring Lines 23

Shared Line Appearances 23

Configuring a Line 24

Configuring Shared Line Appearance 25

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to

Unused Lines on a Cisco SPA 500 Series IP Phone 26

Configuring Call Pickup and Busy Lamp Field 26

Configuring Speed Dial 27

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 2

Contents

Configuring Unused Line Keys for Call Park on the

Cisco SPA 525G/525G2 (MetaSwitch) 28

Configuring Unused Line Keys to Access Services 29

Configuring Line Key LED Patterns on the Cisco SPA 300 Series

or Cisco SPA 500 Series IP Phone 31

Configuring Extensions 33

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 35

Configuring Phone Information and Display Settings 36

Configuring the Phone Name 36

Configuring Voice Mail 36

Configuring Internal Voice Mail for Each Extension (When Using

Cisco SPA 400 for Voice Mail) 37

Customizing the Startup Screen 37

Changing the Display Background (Cisco SPA 300 Series and

Cisco SPA 500 Series) 39

Configuring the Screen Saver 40

Configuring the LCD Contrast 42

Configuring Back Light Settings (Cisco SPA 525G/525G2) 43

Configuring Linksys Key System Parameters 43

Enabling Call Features 44

Enabling Anonymous Call and Caller ID Blocking Services 44

Enabling Automatic Call Distribution (ACD) Service 45

Enabling Call Back Service 45

Enabling Call Park and Call Pickup Services 46

Enabling Call Transfer and Call Forwarding Services 46

Enabling Conferencing 47

Enabling Do Not Disturb 47

Enabling the Missed Call Shortcut 48

Logging Missed Calls (Cisco SPA 300 Series and Cisco SPA 500 Series) 48

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 3

Contents

Enabling Paging (Intercom) 49

Single Page 49

Group Paging 49

Configuring a Phone to Automatically Accept Pages 49

Configuring Paging Groups 50

Enabling Secure Call 51

Enabling Service Announcements 51

Customizing Phone Softkeys 52

Programmable Softkeys 56

Configuration Example 57

Configuring the Message Waiting Indicator 58

Configuring Ring Tones 59

Configuring On-Demand Ring Tones (Cisco SPA 525G/525G2) 60

User-Created MP3 Ring Tones (Cisco SPA 525G/525G2) 61

Creating and Uploading Ring Tones Using the Ring Tone Utility

(Cisco SPA 30X and Cisco SPA 50XG only) 61

Assigning a Ring Tone to an Extension 63

Configuring RSS Newsfeeds on the Cisco SPA 525G/525G2

IP Phone 63

Configuring Audio Settings 64

Configuring Audio Input Gain (Cisco SPA 300 Series and

Cisco SPA 500 Series) 65

Enabling Wireless (Cisco SPA 525G/525G2 only) 66

Configuring Bluetooth (Cisco SPA 525G/525G2 only) 66

Enabling Bluetooth (Cisco SPA 525G/525G2) 66

Using a Bluetooth Headset (Cisco SPA 525G/525G2) 67

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 69

Initiating Pairing from the Cisco SPA 525G2 69

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 70

Enabling SMS Messaging 71

Enabling the Web Server 72

Configuring Lightweight Directory Access Protocol (LDAP) for the

Cisco SPA 300 Series and Cisco SPA 500 Series IP Phones 74

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 4

Contents

Configuring BroadSoft Settings (Cisco SPA 300 Series and

Cisco SPA 500 Series) 78

Configuring BroadSoft Directory 78

Configuring Synchronization of Do Not Disturb and Call Forward 79

Configuring XML Services 80

Configuring Music On Hold 82

Configuring Extension Mobility 83

Configuring Video Surveillance on the Cisco SPA 525G/525G2 84

Configuring the User Name and Account on the Camera 85

Entering Camera Information Into the Cisco SPA525G/525G2

Configuration Utility 85

Viewing the Video 86

Chapter 4: Configuring SIP, SPCP, and NAT 87

Session Initiation Protocol and Cisco IP Phones 87

SIP Over TCP 88

SIP Proxy Redundancy 89

Configuring Survivable Remote Site Telephony (SRST) Support 89

RFC3311 Support 90

Support for SIP NOTIFY XML-Service 90

Configuring SIP 90

Configuring SIP Parameters 90

Configuring SIP Timer Values 94

Configuring Response Status Code Handling 97

Configuring RTP Parameters 97

Configuring SDP Payload Types 99

Configuring SIP Settings for Extensions 102

Configuring a SIP Proxy Server 106

Configuring Subscriber Information Parameters 109

Configuring SPCP on the Cisco SPA 525G/525G2 110

Configuring SPCP on the Cisco SPA 300 Series and

Cisco SPA 50XG 111

Network Address Translation (NAT) and Cisco IP Phones 111

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 5

Contents

NAT Mapping with Session Border Controller 112

NAT Mapping with SIP-ALG Router 112

Configuring NAT Mapping with a Static IP Address 112

Configuring NAT Mapping with STUN 113

Determining Whether the Router Uses Symmetric or Asymmetric NAT 114

Chapter 5: Configuring Security, Quality, and Network Features 116

Setting Security Features 116

SIP Initial INVITE and MWI Challenge 117

SIP Over TLS 117

SRTP and Securing Calls 118

Secure Call Indication Tone 119

Ensuring Voice Quality 120

Supported Codecs 120

Bandwidth Requirements 121

Factors Affecting Voice Quality 122

Configuring Voice Codecs 125

Configuring Domain and Internet Settings 128

Configuring Restricted Access Domains 128

Configuring DHCP, Static IP, and PPPoE Information 129

Setting a Static IP Address 130

Configuring PPPoE Settings (Cisco SPA 525G/525G2 only) 131

Setting Optional Network Parameters 131

Configuring VLAN Settings 133

Using the IP Phones in a VLAN 133

Configuring SSL VPN on the Cisco SPA 525G/525G2 135

Configuring the VPN on the Security Appliance 136

Configuring the VPN on the Cisco SPA 525G/525G2 136

Chapter 6: Provisioning Basics 139

Provisioning Capabilities 140

Provisioning Configuration from Phone Keypad 140

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 6

Contents

IP Phone Configuration Profiles 142

Obtaining the SPC Tool 143

General Purpose Parameters 144

Sample Configuration File 144

Upgrading, Resyncing, and Rebooting Phones 145

Firmware Upgrade Parameters 146

Resyncing a Phone 147

Rebooting a Phone 148

Redundant Provisioning Servers 148

Retail Provisioning 148

Automatic In-House Preprovisioning 149

Configuration Access Control 150

Using HTTPS 150

Server Certificates 151

Client Certificates 151

Obtaining a Server Certificate 152

Chapter 7: Configuring Regional Parameters and Supplementary Services 153

Advanced Scripting for Cadences, Call Progress Tones, and

Ring Tones 154

Example 1: Normal Ring 154

Example 2: Distinctive Ring (short,short,short,long) 154

Example 1: Dial Tone 155

Example 3: SIT Tone 155

Example 1: SIT Tone 156

Call Progress Tones 157

Distinctive Ring Patterns 157

Control Timer Values (sec) 158

Configuring Supplementary Services (Star Codes) 159

Entering Star Code Values 159

Activating or Deactivating Supplementary Services 164

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 7

Contents

Vertical Service Announcement Codes (Cisco SPA 300 and

Cisco SPA 500 Series) 164

Bonus Services Announcement description 165

Outbound Call Codec Selection Codes 166

Miscellaneous Parameters 167

DTMF Parameters 167

Localizing Your IP Phone 168

Managing the Time and Date 169

Configuring Daylight Savings Time 170

Daylight Saving Time Examples 171

Selecting a Display Language 171

Creating a Dictionary Server Script 172

Chapter 8: Configuring Dial Plans 174

About Dial Plans 174

Digit Sequences 176

Digit Sequence Examples 178

Acceptance and Transmission of the Dialed Digits 180

Dial Plan Timer (Off-Hook Timer) 181

Syntax for the Dial Plan Timer 181

Interdigit Long Timer (Incomplete Entry Timer) 182

Syntax for the Interdigit Long Timer 182

Interdigit Short Timer (Complete Entry Timer) 183

Syntax for the Interdigit Short Timer 183

Editing Dial Plans on the IP Phone 184

Resetting the Control Timers 185

Chapter 9: Configuring the Cisco SPA 500S Attendant Console 186

Cisco SPA 500S Features 187

Setting Up the Cisco SPA 500S Attendant Console 188

Configuring the Cisco SPA 9000 for the Cisco SPA 500S 189

Configuring the BroadSoft Server for the Cisco SPA 500S 189

Configuring the Asterisk Server for the Cisco SPA 500S 190

Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide 8

Contents

Configuring the Cisco SPA 500S 191

Unit/Key Configuration Scripts 192

Assigning Cisco SPA 500S LEDs to Phone Extensions 194

Cisco SPA 9000 Syntax 194

BroadSoft syntax 195

Asterisk syntax 195

Configuring BroadSoft Busy Lamp Field Auto-Configuration 195

Attendant Console Parameters 196

Monitoring the Cisco SPA 500S 197

Cisco SPA 500S Unit Monitoring Notes 198

Chapter A: Creating an LED Script 199

LED Script Examples 200

LED Pattern 200

Appendix B: Cisco SPA IP Phone Field Reference 202

Info Tab 203

System Information 203

Network Configuration (SPCP) 205

VPN Status (SPA 525G/525G2 Only) 206

Product Information 206

Phone Status 207

Ext Status 209

Line/Call Status 209

Downloaded Ring Tone 211

System Tab 212

System Configuration 212

Internet Connection Type and Static IP Settings 213

PPPoE Settings (Cisco SPA 525G/525G2 Only) 214

Optional Network Configuration 215

VLAN Settings 216

Wi-Fi Settings (Cisco SPA 525G/525G2 Only) 217

Bluetooth Settings (Cisco SPA 525G/525G2 Only) 217

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