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Quickstart Guide
Cisco 6921
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Quickstart Guide | Cisco 6921
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Cisco 6921 | Features
1) Phone Screen
2) Soft keys
3) Transfer button
4) Conference button
5) Hold button
6) Navigation pad and
Select button
7) Line buttons
8) Headset button
9) Speakerphone button
10) Keypad
11) Mute button
12) Volume button
13) Messages button
14) Contacts button
15) Applications button
16) Handset
17) Handset with light strip
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Quickstart Guide | Cisco 6921
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> Press the Resume soft key and speak to the person
> You can now press the End Call soft key, and resume
the new call
HOLD
> Press the Hold button. The hold icon displays and the
line button pulses green
> To resume the highlighted call, press the pulsing green
Line button or the Resume soft key
Note: pressing the Hold button again does not resume a
call from hold.
END A CALL
To end a call, use one of the following steps:
> Replace the handset
> Press the End Call soft key
> Press the lit Speakerphone or Headset button
MUTE A CALL
During a call, press the Mute button. The button glows
to indicate Mute is on. Press Mute again.
Placing and receiving calls
PLACE A CALL
Use any of the following approaches to place a call:
> Lift the handset and enter a number
> Press an (unlit) Line button
> Press the New Call soft key
> Press the (unlit) Headset button or Speakerphone button
REDIAL THE LAST NUMBER
> Press the Redial soft key
ANSWER A CALL
Use any of the following approaches to answer a call:
> Lift the handset
> Press the flashing Line button on the right side
> Press the Answer soft key
> Press the (unlit) Headset or Speakerphone button
CALL WAITING
If you are on an active call and another call comes through:
> Press the flashing Line key to answer the incoming call.
The original call will automatically be placed on hold,
and you will be able to speak to the new caller
> To end the new call, press the End Call soft key and to
resume the original call, press the Resume soft key
If you want to end the original call once you have
answered a new call:
> Place the new call on hold using the Hold button
> Select the original call using the Navigation pad
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Quickstart Guide | Cisco 6921
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Conference calls
SETTING UP A CONFERENCE CALL:
> From an active call (not on hold) press the Conference
button – the active party is placed on hold
> Call the second party
> When the second party answers, press the Conference
button again to join all parties
> Repeat these steps if you wish to add more people to
the conference call
PLACE A CONFERENCE CALL ON HOLD
> Press the Hold button
> To resume the call, press the Resume soft key
TO VIEW AND REMOVE CONFERENCE PARTICIPANTS
During a conference, press the Show Details soft key.
To remove a participant from the conference, highlight
a name and press Remove.
Transferring and forwarding calls
TRANSFERRING A CALL
> From an active call (not on hold), press the
Transfer button
> Call the transfer recipient
> Press the Transfer button or the Transfer soft key
(before or after the party answers). The transfer is
complete. Confirmation displays on your phone screen
CALL FORWARDING
To forward calls to another number:
> Press the Forward All soft key
> Enter the number of the destination
To forward calls to voicemail:
> Press the Forward All soft key
> Press the Messages key
To disable call forwarding:
> Press the Forward Off soft key
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Voicemail
VOICEMAIL
New message indicators:
> A solid red light on your handset.
> A stutter dial tone on the line (if enabled)
> A voicemail icon next to the line label and session
button (may include message count)
Listen to voice messages
> Press the Messages button and select Voicemail using
the Navigation pad
> Press Open
> Enter your PIN number and press the # key.
(Default PIN: 12345)
> Press 1 to hear NEW messages
> Press 2 to SEND a message
> Press 3 to REVIEW old messages
Personalise voicemail
> Press the Messages button and select Voicemail using
the Navigation pad
> Press Open
> Enter your PIN number and press the # key.
(Default PIN: 12345)
> Select 4 to change SETUP options
> Press 1 to change your greetings
> Press 2 to record Greetings in Australian English
> Voicemail will replay the current greeting
(Standard Greeting)
> Press 1 to re-record your message
> Press 2 to turn on alternate greeting
> Can be used for vacations
(start and end date can be entered)
> Press 3 to edit other greetings
> Press 1 for standard greeting
> Press 2 for after office hours greeting
> Press 3 for alternate greeting
> Press 4 for busy greeting
> Press 5 for internal greeting
> Press 6 for holiday greeting
> Press 0 for help
> Press * to exit menu
> Press 4 to listen to all greetings
> Press 0 for help
> Press * to Exit from any menu
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Quickstart Guide | Cisco 6921
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Phone preferences
CHANGE RINGTONE
>Press Applications
>Select Preferences >Ringtone
>Scroll through the list and press Play soft key to hear
the selected ringtones
>Select the desired ringtone and press Set to apply
the ringtone
>Press Return to go back to the Preferences screen
CHANGE SCREEN CONTRAST
>Press Applications
>Select Preferences > Contrast
>Press the Navigation pad up or down
>Press the Save soft key
Managing contacts & call history
DIRECTORIES
>Press the Contacts button and Select a directory,
using the Navigation pad
>Enter search criteria and press Submit
>To dial, scroll to a listing and press the Select button
in the Navigation pad or the Dial soft key
CALL HISTORY
Press the Applications button and select Call History,
then select a line to view.
The last 150 calls display:
>Missed calls
>Placed calls
>Received calls
To dial a call on your Call History list:
>View your Call History, or navigate to your placed calls
or missed calls
>Scroll to a listing and lift the handset, or press the
Select button or Line button
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