Cisco Webex Manuale di istruzioni
Webex Desk Camera Administration Guide
First Published: 2021-02-15
Last Modified: 2021-09-30
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CONTENTS
Your Camera 1
CHAPTER 1
About the Webex Desk Camera 1
New and Changed Information for Firmware Release 2.3(1) 2
Camera Hardware 2
Physical and Operating Environment Specifications 4
Supported Languages 5
Clean Your Camera 5
Additional Help and Information 5
Cisco One-Year Limited Hardware Warranty Terms 6
Deploy Your Camera 7
CHAPTER 2
Best Practices 7
Connect Your Camera 8
System Requirements of the Camera App 10
Install the Webex Desk Camera App 10
Check Camera Inventory in Control Hub 12
Firmware Upgrade 12
Upgrade the Camera Firmware on Cisco Accessory Hub 13
Upgrade the Camera Firmware with the Camera App 14
Troubleshoot Your Camera 17
CHAPTER 3
Troubleshoot Your Camera 17
My Computer Doesn't Recognize the Camera 17
I Can't See My Preview on Webex App or Webex Meetings 18
Video Quality is Poor 18
Accessory Hub Can't Detect the Camera 19
Webex Desk Camera Administration Guide
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CHAPTER 1
Your Camera
•About the Webex Desk Camera, on page 1
•New and Changed Information for Firmware Release 2.3(1), on page 2
•Camera Hardware, on page 2
•Physical and Operating Environment Specifications, on page 4
•Supported Languages, on page 5
•Clean Your Camera, on page 5
•Additional Help and Information, on page 5
•Cisco One-Year Limited Hardware Warranty Terms, on page 6
About the Webex Desk Camera
Figure 1: Webex Desk Camera
The Webex Desk Camera is a USB web camera for video conferencing, video streaming, and video recording.
The camera provides up to 4K Ultra HD video and high-definition audio.
With multiple options for resolution and frame rate, the camera meets the use cases with Webex App, Webex
Meetings, Cisco Jabber, and all popular third-party video conferencing and video streaming apps. The autofocus,
face detection, and 10x digital zoom enhance your video experience for meeting and video streaming.
Webex Desk Camera Administration Guide
1
The camera has a privacy shutter. You can use it to turn off the video stream and block the camera lens when
the device isn't in use.
The camera has two Omni Directional Microphones with noise-canceling features, providing audio input for
calls, meetings, and recordings.
The camera supports Windows Hello for secure login to your system.
The adjustable clip with a tripod screw thread offers mounting flexibility on a laptop, an external display, a
tripod, or a desk stand in various open office spaces, huddle rooms, and home offices. The two USB cables
shipped with the camera allow easy connection to computers or devices with fully functional USB-A or USB-C
ports.
The Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize
the camera settings, and upgrade the firmware.
The camera supports easy device inventory and workplace management on Control Hub.
For more technical specifications, see Webex Desk Camera Data Sheet.
New and Changed Information for Firmware Release 2.3(1)
The following information is new or changed for Firmware Release 2.3(1).
Table 1: New and Changed Information for Firmware Release 2.3(1)
New and Changed ContentFeature
Upgrade the Camera Firmware with the Camera App, on
page 14
Updated the camera firmware download steps.
Camera Hardware
The figures below show the front, back, and bottom of the camera. Use this information to familiarize yourself
with the hardware features before you use your camera.
Figure 2: Webex Desk Camera front view
Webex Desk Camera Administration Guide
2
Your Camera
New and Changed Information for Firmware Release 2.3(1)
Table 2: Hardware Components on the Front
DescriptionComponent
Supports video stream and static snapshots.1. RGB camera
Indicates the camera status:
• Solid green for 1.5 seconds: camera is booting.
• Solid green: RGB camera is in use.
• Off: RGB camera is in standby mode or the shutter is closed.
2. LED indicator
Supports Windows Hello via the IR sensor.3. IR camera
Indicates the IR camera status:
• Flash red: The IR camera is in use by Windows Hello.
• Off: The IR camera is not in sue.
4. IR LED
The audio input channel of the camera. You can mute the audio or adjust
the input volume from the Webex Desk Camera app.
5. Microphones
Turns the video stream on or off and blocks the camera lens when closed
to protect privacy.
6. Shutter
Figure 3: Webex Desk Camera back view
Table 3: Hardware Components at the Back
DescriptionComponent
The USB cable plugs into this port to connect the camera to a computer.7. USB-C port
Supports multiple mounting options on flat surfaces or on top of displays.
The adjustable hinges provides flexible angles.
8. Camera base and clip
Webex Desk Camera Administration Guide
3
Your Camera
Camera Hardware
Figure 4: Webex Desk Camera bottom view
Table 4: Hardware Component at Bottom
DescriptionComponent
Use the 1/4"-20 screw thread to mount the camera to a tripod.9. Tripod screw thread
Physical and Operating Environment Specifications
The following table shows the physical and operating environment specifications for the Webex Desk Camera.
For more information, see the Webex Desk Camera Data Sheet at https://www.cisco.com/c/en/us/products/
collateral/collaboration/datasheet-c78-744525.html.
Table 5: Physical and Operating Specifications
DescriptionSpecification
0℃ to 40℃ (32℉ to 104℉)Operating temperature
10% - 90%Operating relative
humidity
90.64 mm (3.57 in.)Length
41 mm (1.61 in.)Width
19.5 mm (0.77 in.)Height
-25℃ to 70℃ (-13℉ to 158℉)Storage temperature
153g (0.33 lb)Weight
Power supply via USB 2.0 (< 2.5W) or USB 3.0 (< 4.5W)Power
USB 3.0/2.0 Type C-A cable
USB 3.0/2.0 Type C-C cable
Cables
Webex Desk Camera Administration Guide
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Your Camera
Physical and Operating Environment Specifications
Supported Languages
When you install the Cisco Webex Desk Camera application on your computer, choose the language for the
application user interface.
Your device supports the following languages:
• Chinese (Simplified)
• Chinese (Traditional)
• Dutch
• English (US)
• English (UK)
• French (Canada)
• French (France)
• German
• Italian
• Japanese
• Korean
• Portuguese (Brazil)
• Portuguese (Portugal)
• Russian
• Spanish (LATAM)
• Spanish (Spain)
• Swedish
Clean Your Camera
To clean your Webex Desk Camera, use only a dry soft cloth to gently wipe the camera and the front panel.
Do not apply liquids or powders directly to the camera. As with all non-weatherproof electronics, liquids and
powders can damage the components and cause failures.
Additional Help and Information
The Cisco website (https://www.cisco.com) contains more information about the camera.
•For administration guide, release notes, quick reference guide, and user guide, go to https://www.cisco.com/
c/en/us/support/collaboration-endpoints/webex-desk-camera/model.html#%7Etab-documents.
Webex Desk Camera Administration Guide
5
Your Camera
Supported Languages
• For Help articles, go to https://cisco.com/go/webexcamhelp.
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Webex Desk Camera Administration Guide
6
Your Camera
Cisco One-Year Limited Hardware Warranty Terms
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