The SteadyTracker Company
Orange County, California
www.CobraCrane.com
The SteadyTracker is shipped from the factory in the most appropriate packaging available.
Please inspect the contents of the package and make sure to call or email us directly if there
is any shipping damage or missing components. We can be reached at 949-322-4226 or in Pacific Rim
containers. The SteadyTracker Company will not take responsibility for any products shipped to
us without original shipping material. Please make sure to keep the packaging safe for future
use.
The Conditions of The Warranty are as Follows:
The SteadyTracker Company reserves the right to determine if a repair is subject to the warranty
agreement. Damage caused by products being dropped or mishandled is not covered by the warranty.
Suitable packaging may be purchased from The SteadyTracker Company at a nominal cost. All
products are to be shipped prepaid to The SteadyTracker Company. For insurance reasons, The
SteadyTracker Company cannot accept any product that is returned via the U.S. Postal Service.
Returns will be accepted from UPS, Federal Express, or a comparable freight carrier. The
SteadyTracker Company will return the repaired product via a like carrier, in the continental
United States, only if the product is under warranty and subsequently found to be faulty. Out-
of-warranty repaired products are shipped at the customer’s expense. Turnaround time for
warranty repairs will not exceed 4 days (not including shipping time), unless extraordinary
fault conditions exist. For our international customers, please coordinate with your dealer for
repairs.
Limited Warranty:
Labor and defects are covered for one (1) year from the original date of purchase. Only the
original purchaser of the product is covered under this warranty. The warranty is not
transferable. If you discover a defect, please refer to our Return Merchandise Authority Policy.
The Warranty covers all SteadyTracker hardware defective in materials or workmanship. During
this warranty period, The SteadyTracker Company, at its option, will repair or replace product
or product components, which in its opinion prove defective. Parts and components used in the
repair process may be recycled or repaired, at The SteadyTracker Company’s discretion. This
warranty service will be performed at no charge to the registered owner, provided the product is
shipped prepaid to The SteadyTracker Company in the original packaging. The SteadyTracker
Company reserves the right to determine whether a needed repair is subject to the warranty as
per its provisions stated herein. Transit damage caused by inadequate packing invalidates this
warranty. This warranty will be void if, in the opinion of The SteadyTracker Company, the
product in question has been damaged through accident, misuse, misapplication, or as a result of
service or modification performed not authorized in writing by The SteadyTracker Company.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE
CONSUMER.THE STEADYTRACKER COMPANY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE DURATION OF THIS
WARRANTY.
Return Merchandise Authorization Policy:
Damaged or defective SteadyTracker Company products that are purchased from The SteadyTracker
Company or it’s authorized dealers may be returned for replacement only. The SteadyTracker
Company will not accept returns for any other reason. All eligible returns require a Return
Merchandise
Authorization
(RMA)
number.
EMAIL
[email protected],
+63 32 236-7284 to
obtain
an
RMA number. Items must be returned within 10 days of receiving your RMA number. Returned product
must be in its original packaging with all contents included and must have the RMA number
clearly marked on the outside of the package. Incomplete or unauthorized returns will be
refused. RMA numbers and the address to return product may be obtained from The SteadyTracker