CognitiveTPG C series Manuale utente
Cxi and Ci Printers
CXI-UGML001-EN
USER’S MANUAL
Copyright © 2011, CognitiveTPG, Inc.
CognitiveTPG™, Cxi™, Ci™, and Compact Industrial™ are trademarks of CognitiveTPG.
Microsoft® and Windows™ are trademarks of Microsoft Corporation. Other product and
corporate names used in this document may be trademarks or registered trademarks
of other companies, and are used only for explanation and to their owner’s benet,
without intent to infringe.
All information in this document is subject to change without notice, and does not
represent a commitment on the part of CognitiveTPG. No part of this document may
be reproduced for any reason or in any form, including electronic storage and retrieval,
without the expressed written permission of CognitiveTPG. All program listings in this
document are copyrighted and are the property of CognitiveTPG and are provided
without warranty.
To contact CognitiveTPG,
Write, email, or call:
CognitiveTPG, Inc.
25 Tri-State International
Suite 200
Lincolnshire, IL 60069
E-Mail: support@CognitiveTPG.com
Telephone: 800.732.8950
Direct: 607.274.2500 ext 4
Fax: 847.383.7949
Table of Contents
Chapter 1: Welcome������������������������������������������������������������������������ 1
Chapter 2: Getting Started������������������������������������������������������������� 2
Outside the Printer....................................................................................................... 2
Inside the Printer........................................................................................................... 3
Connection Ports and Power Connector.............................................................. 4
Setting Up the Cxi and Ci Printers........................................................................... 9
Chapter 3: Software Installation ������������������������������������������������� 35
Chapter 4: Using the Administrator Tool ������������������������������������ 36
Connect to the Printer...............................................................................................36
Change a Printer Setting..........................................................................................37
Connection Settings Tab ..........................................................................................38
Printer Settings Tab ....................................................................................................38
Label Positioning ........................................................................................................39
Calibrating the Printer...............................................................................................39
Fonts/Objects...............................................................................................................40
Prole Management ..................................................................................................41
Firmware Upgrade......................................................................................................42
PCL Windowing ...........................................................................................................43
Script Editor ..................................................................................................................44
Chapter 5: USB-A HOST���������������������������������������������������������������� 45
Using USB Hubs, Keyboards and Scanners........................................................45
Using a USB Flash Drive............................................................................................45
Loading Settings Using a USB Flash Drive.........................................................46
Loading Objects Using a USB Flash Drive ..........................................................46
Loading Firmware Using a USB Flash Drive.......................................................46
Chapter 6: Network Printing�������������������������������������������������������� 48
Assigning a Static Address.......................................................................................48
Using Automatic Address Assignment ...............................................................49
Verifying Network Settings .....................................................................................49
Conguring a Printer Driver for Network Use...................................................50
Sharing the Printer on a Network .........................................................................51
Network Support Materials.....................................................................................52
Chapter 7: Printing Standard Labels and Tags��������������������������� 53
Using Label Software ................................................................................................53
Using CPL Programming..........................................................................................53
Using Third-Party and Proprietary Applications .............................................54
Setting Label Size .......................................................................................................55
Creating a Label and Barcode ................................................................................57
Printing a Label ...........................................................................................................58
Printing from Proprietary Applications...............................................................58
Chapter 8: Troubleshooting��������������������������������������������������������� 59
Isolating Problems......................................................................................................59
Common Issues ...........................................................................................................60
General Troubleshooting Tips ................................................................................62
Chapter 9: Printer Specications������������������������������������������������� 64
Standard Features.......................................................................................................64
Optional Features .......................................................................................................64
Printing Specications ..............................................................................................65
Media Specications..................................................................................................65
Ribbon Specications................................................................................................66
Font Specications.....................................................................................................66
Bar Code Symbologies and Specications ........................................................66
Cognitive Programming Language (CPL) ..........................................................67
Communications Specications............................................................................67
Electrical Specications............................................................................................67
International Environment Compliance.............................................................67
International Regulatory Compliance.................................................................67
Environmental Specications.................................................................................67
Physical Specications ..............................................................................................68
Software.........................................................................................................................68
Preventive Maintenance...........................................................................................68
Cleaning .........................................................................................................................68
Warranty.........................................................................................................................68
Chapter 10: Consumables ������������������������������������������������������������ 69
Compatible Media......................................................................................................69
Chapter 11: Cleaning and Preventive Maintenance ������������������� 71
Cleaning Instructions ................................................................................................71
Printhead Assembly Removal and Replacement............................................72
Platen Assembly Removal and Replacement...................................................76
Chapter 12: Support��������������������������������������������������������������������� 85
Contacting Customer Support...............................................................................85
Index���������������������������������������������������������������������������������������������� 86
1
Chapter 1: Welcome
Chapter 1: Welcome
Congratulations on the purchase of a CognitiveTPG Compact Industrial C Series thermal
label printer. With its 2-year warranty, mid-range performance, and customer service,
the printer will provide you continuous label printing with very little downtime and at
the highest quality. CognitiveTPG is committed to providing a high-performance and
reliable user experience.
The following list of documents are located on the CognitiveTPG Web site at
www.CognitiveTPG.com under the Download section:
This User’s Manual: Provides information on how to install the printer and includes all
necessary user support information.
Quick Start Guide: The Quick Start Guide provides illustrated Cxi and Ci high-level
printer setup information including media loading, ribbon loading for thermal transfer
models, and software/drivers installation instructions. A printed copy of this document
is provided with every C Series printer. Chapter 2 of this User’s Manual provides further
instructions on setting up your Cxi and Ci printers.
Programmer’s Guide: The Programmer’s Guide provides information about how
to program all CognitiveTPG printers. For up-to-date rmware release notes and to
download the most recent rmware required for the Cxi and Ci printers visit: http://
www.cognitivetpg.com/resources_Firmware.aspx
Ethernet Printer Information: The Ethernet Printer Information provides information
for conguring and troubleshooting the internal Ethernet print server. The Ethernet
Printer Information is a section of the Programmer’s Guide.
Printer Drivers (Microsoft Windows® only): Printer drivers required for the C Series
printers are provided available online at www.CognitiveTPG.com under the Download
section.
Media Guide: To ensure full printhead warranty on all C Series printers, CognitiveTPG
requires the use of CognitiveTPG approved media. For more information on
CognitiveTPG’s approved media, please call 800.732.8950 or 303.586.8358 or go to
www.CognitiveTPG.com.
Marketing and Sales Support: The CognitiveTPG Web site (www.CognitiveTPG.com)
has additional information and sales support such as product brochures, presentations,
and product images. The les are available in many formats for easy-to-use downloads.
For additional help, contact the marketing department at 800.732.8950 ext. 1 or e-mail
marketing@CognitiveTPG.com.
Support: For technical support, please contact the Technical Support Team by calling
toll free at 800.732.8950 ext. 4 or directly at 607.274.2500 ext. 4. Or e-mail support@
CognitiveTPG.com.
2
Chapter 2: Getting Started
Chapter 2: Getting Started
First, take a tour around the printer to understand its parts and functions.
Outside the Printer
Figure 2-1. C Series Top and Front View
Device Use
A – LCD control panel (Cxi only) Back-lit, two-line, 16-character display with full menus to
change setup options
B – POWER LED Shows power status
GREEN – Power switch is turned on
C – READY LED Shows printer status
GREEN – Printer ready to accept data
RED – Printer error, empty media roll, or paused operation
during batch mode processing
D – User interface menu buttons (Cxi only) Controls user interface
E – FEED/Enter button Advances print media/Enters user menu commands
F– Front bezel Covers the front of the printer
G – Lower case Covers the sides of the printer
H – Case base Covers the base of the printer
I – High-lift printhead latches Pushes upward to release the printhead
J – ON/OFF switch Controls printer power
K – Cast metal user interface cover Contains user interface buttons
L – Dust cover Protects print media
M – Hinged media window Contains a large clear window to view media
A
B
C
D
E
FG
H
I
J
K
L
M
3
Chapter 2: Getting Started
Inside the Printer
Figure 2-2. C Series Side View
Device Use
A – Large roll spindle slot Holds large roll media
B – Standard roll spindle slot Holds standard roll media
C – Cast metal user interface cover Contains user interface buttons
D – Printhead Printing mechanism
E – Printhead bracket Holds the printhead
F – Ribbon drive gears Feeds ribbon through the printer
Paper Media Guide Bar
Figure 2-3. C Series Inner Side View of Media Bar
A
B
CD
E
F
A
4
Chapter 2: Getting Started
Figure 2-4. C Series Top View of Media Guide from Behind Printer
Device Use
A – Media guide (silver bar) Guides the labels through the printer
Connection Ports and Power Connector
Figure 2-5. C Series Connections and Power (Back View)
Connector Use
A – ON/OFF switch Controls printer power
B – Power connector Connects to power supply
C – Ethernet connector (RJ-45) Ethernet communications port for network connectivity
D – USB-B device port USB communications port
E – USB-A host port USB communications port
F – Serial/Parallel port Serial/parallel data communications port
A
A
B C D E F
5
Chapter 2: Getting Started
Take Up Spindle and Take Up Clutch (Gears)
Figure 2-6. Take Up Spindle, Clutch, and Side view of Clutch Gears
Components Description
A Take Up Spindle
B Take Up Clutch
Supply Spindle and Supply Clutch
Figure 2-7. Supply Spindle and Clutch
Components Description
A Supply Spindle
B Supply Clutch
A
B
A
B
6
Chapter 2: Getting Started
Printhead Assembly (TPH, Shield, Bracket, and LED Array)
Figure 2-8. Printhead Assembly
Components Description
A Printhead
B Bracket
C LED Array
D Shield
Platen and Index Sensor
Figure 2-9. Platen Assembly and Index Sensor
Components Description
A Index Sensor
B Platen
A
B
C
D
A
B
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