Compaq 219700-001 - ProLiant - 1500 Manuale utente

ONLINE STORAGE

CONTROLLER RECOVERY

OPTION

USER GUIDE

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Writer: Ginny Green Project: OSCRO Title & Notice Pages Comments: 295586-001

File Name:OSTINO1.DOC Last Saved On:9/1/97 2:14 PM

Online Storage Controller

Recovery Option

User Guide

First Edition (September 1997)

Part Number 295586-001

Compaq Computer Corporation

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Writer: Ginny Green Project: OSCRO Title & Notice Pages Comments: 295586-001

File Name:OSTINO1.DOC Last Saved On:9/1/97 2:14 PM

Notice

The information in this publication is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR

USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ

COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR

STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST

INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be

photocopied or reproduced in any form without prior written consent from Compaq Computer

Corporation.

1997 Compaq Computer Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement.

The software may be used or copied only in accordance with the terms of the agreement.

This publication does not constitute an endorsement of the product or products that were tested. The

configuration or configurations tested or described may or may not be the only available solution. This

test is not a determination of product quality or correctness, nor does it ensure compliance with any

federal, state, or local requirements. Compaq does not warrant products other than its own strictly as

stated in Compaq product warranties.

Compaq, SMART-2, ProLiant, and NetFlex are registered with the United States Patent and Trademark

Office.

Netelligent and ProSignia are trademarks and/or service marks of Compaq Computer Corporation.

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective

companies.

Online Storage Controller Recovery Option User Guide

First Edition (September 1997)

Part Number 295586-001

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iii

Online Storage Controller Recovery Option User Guide

Writer: Ginny Green Project: OSCRO Table of Contents Comments: 295586-001

File Name:OSTOC2.DOC Last Saved On:9/23/97 2:56 PM

Contents

How To Use This Guide

How this Guide is Arranged.......................................................................................... vii

Symbols In Text............................................................................................................ viii

Symbols in Equipment ....................................................................................................ix

Getting Help ....................................................................................................................xi

Telephone Numbers .................................................................................................xi

Compaq Web Site.................................................................................................. xiii

Chapter 1

Elements of the Online Storage Controller Recovery Option Solution

Hardware Requirements............................................................................................... 1-1

Software Requirements ................................................................................................ 1-2

Kit Contents.................................................................................................................. 1-3

Chapter 2

Functionality and Configuration Options

Redundancy at the Mass Storage Controller Level...................................................... 2-1

Merging two SMART-2 Controllers into a Controlled Pair ........................................ 2-2

Configuration Options.................................................................................................. 2-4

Single-Channel Configuration .............................................................................. 2-6

Dual-Channel Configuration................................................................................. 2-8

Multiple Controller Pairs....................................................................................... 2-9

Internal vs. External Boot Device....................................................................... 2-10

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Writer: Ginny Green Project: OSCRO Table of Contents Comments: 295586-001

File Name:OSTOC2.DOC Last Saved On:9/23/97 2:56 PM

Chapter 3

Planning and Installing the Online Storage Controller Recovery Option

Hardware Planning....................................................................................................... 3-1

Controllers for OSCRO Implementation .............................................................. 3-1

Dual-Channel Configuration Considerations........................................................ 3-2

Knockout Panels.................................................................................................... 3-2

OSCRO Planning Implications..................................................................................... 3-3

Potential Impact on Unattended Reboot ............................................................... 3-4

Boot Device Configuration Planning.................................................................... 3-4

Array Acceleration Disabled................................................................................. 3-5

Recovery Server Option Incompatibility.............................................................. 3-5

Setting Up for OSCRO Installation.............................................................................. 3-5

Installing the Recovery Server Switch in the ProLiant Storage System/F or /U.. 3-6

Upgrading the SMART-2 Array Controller Firmware ......................................... 3-9

Updating the SMART-2 Array Controller Device Drivers................................. 3-10

Loading the Compaq SSD for Windows NT ...................................................... 3-10

Installation.................................................................................................................. 3-13

Installing the Controllers..................................................................................... 3-14

Labeling the Cables............................................................................................. 3-15

Connecting the Cables......................................................................................... 3-16

Merging Two Controllers into a Controller Pair................................................. 3-20

Testing and Verifying the Installation........................................................................ 3-22

Chapter 4

Compaq Online Storage Controller Recovery Utility

Major Functions............................................................................................................ 4-1

Right-Click Functionality............................................................................................. 4-2

Mass Storage Controller Icons ..................................................................................... 4-3

Viewing Device Properties........................................................................................... 4-6

Setting Machine Options............................................................................................ 4-10

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Online Storage Controller Recovery Option User Guide

Writer: Ginny Green Project: OSCRO Table of Contents Comments: 295586-001

File Name:OSTOC2.DOC Last Saved On:9/23/97 2:56 PM

Chapter 5

Troubleshooting

Controllers Must Be Matched ......................................................................................5-1

Planning for OSCRO when RSO is in Use .................................................................. 5-1

Incorrect Cabling.......................................................................................................... 5-1

Cross Connection .................................................................................................. 5-2

Unilateral Connection ........................................................................................... 5-4

Mismatched Controller Pairs................................................................................. 5-6

Clearing a Cable Check Error....................................................................................... 5-7

Verify Does Not Switch Back...................................................................................... 5-7

Wrong Device Driver ................................................................................................... 5-7

Controller Not Seen on the Online Storage Controller Recovery Utility .................... 5-7

Boot Device Considerations......................................................................................... 5-8

Chapter 6

Recovering from Mass Storage Controller Failure

Recovering from Mass Storage Controller Failure Using PCI Hot Plug

Technology................................................................................................................... 6-1

Recovering from Mass Storage Controller Failure Without PCI Hot Plug

Technology................................................................................................................... 6-3

Boot Device Considerations......................................................................................... 6-3

Chapter 7

Dissolving a Controller Pair.........................................................................7-1

Appendix A

Electrostatic Discharge

Preventing Electrostatic Damage ............................................................................... A-1

Grounding Methods.................................................................................................... A-1

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Writer: Ginny Green Project: OSCRO Table of Contents Comments: 295586-001

File Name:OSTOC2.DOC Last Saved On:9/23/97 2:56 PM

Appendix B

Regulatory Compliance Notices

Class A Equipment......................................................................................................B-1

Modifications........................................................................................................B-1

Cables...................................................................................................................B-1

Canadian Notice (Avis Canadien)...............................................................................B-1

Class A Equipment...............................................................................................B-1

European Union Notice................................................................................................B-2

Japanese Notice ...........................................................................................................B-3

Australian Notice.........................................................................................................B-3

Appendix C

Building Diskettes from the SmartStart and Support Software CD

Building Diskettes for the SMART-2 Array Controller Firmware Upgrade..............C-1

Building Diskettes for the Compaq System Configuration Utility

version 2.36 rev. A ......................................................................................................C-4

Index

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vii

Online Storage Controller Recovery Option User Guide

Writer: Ginny Green Project: How To Use This Guide Comments: 295586-001

File Name:OSABTHG3.DOC Last Saved On:9/23/97 11:09 AM

How To Use This Guide

This guide provides procedures for configuring, installing, maintaining, and

supporting the Online Storage Controller Recovery Option (OSCRO). It is

designed to be a reference for implementing and troubleshooting OSCRO

configurations. The other high-availability options in the Recovery Server

Option/F kit, Standby Recovery Server and On-Line Recovery Server, are covered

in the Recovery Server Option User Guide (part number 213818-004), which is

also in the kit.

How this Guide is Arranged

The manual is divided into the following chapters:

■ Chapter 1 - Elements of the Online Storage Controller Recovery

Option Solution

This section covers the hardware and software requirements of the

Online Storage Controller Recovery Option and provides a breakdown

of the contents of the kit.

■ Chapter 2 - Functionality and Configuration Options

This section describes the basic functionality and benefits of OSCRO

and details configuration options.

■ Chapter 3 - Planning and Installing the Online Storage Controller

Recovery Option

This section provides step-by-step instructions for planning and

installing OSCRO.

■ Chapter 4 - Compaq Online Storage Recovery Utility

This section describes the use of the Compaq Online Storage Controller

Recovery Utility.

■ Chapter 5 - Troubleshooting

This section describes error conditions and incorrect configurations of

OSCRO.

■ Chapter 6 - Recovery from Mass Storage Controller Failure

This section details recovery procedures to be used when a mass storage

controller fails under OSCRO.

■ Chapter 7 - Dissolving a Controller Pair

This section explains how and when to dissolve a controller pair.

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viii How To Use This Guide

Writer: Ginny Green Project: How To Use This Guide Comments: 295586-001

File Name:OSABTHG3.DOC Last Saved On:9/23/97 11:09 AM

■ Appendixes include important information related to electrostatic

discharge, regulatory compliance notices, and how to build diskettes

from the SmartStart and Support Software CD.

Symbols In Text

WARNING: Text set off in this manner indicates that failure to follow

directions in the warning can result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions can result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific

instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting

points of information.

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Online Storage Controller Recovery Option User Guide

Writer: Ginny Green Project: How To Use This Guide Comments: 295586-001

File Name:OSABTHG3.DOC Last Saved On:9/23/97 11:09 AM

Text Conventions

Convention Use

Keys Keys appear in boldface. A plus sign (+)

between two keys indicates that they

should be pressed simultaneously.

USER INPUT User input appears in a different typeface

and in uppercase

FILENAMES

File names appear in uppercase italics

Menu Options, Command Names,

Dialog Box Names These appear in initial capital letters

COMMANDS, DIRECTORY NAMES,

and DRIVE NAMES These always appear in uppercase

Type When you are instructed

to type

information, type the information without

pressing the Enter key

Enter When you are instructed

to enter

information, type the information and

then press the Enter key



Symbols in Equipment

WARNING: Any surface or area of the equipment marked with

these symbols indicates the presence of a hot surface or hot

component. If this surface is contacted, the potential for injury

exists. To reduce the risk of injury from a hot component, allow the

surface to cool before touching.

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