CONCORD FaxLync Manuale utente

Concord Technologies

101 Stewart Street, Suite 1000

Seattle, WA, 98101, USA

Call Us: +1 206-441-3346

Fax: +1 206-441-7965

concordfax.com

FA XLYNC

USER GUIDE

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 2

Contents

Publication Notice ................................................................ 3

Version ................................................................................ 3

About Concord FaxLync ....................................................... 4

Features..................................................................... 5

Benefits ..................................................................... 5

Device Installation ................................................................ 6

Sending a Fax ...................................................................... 8

Receiving a Fax .................................................................. 10

FaxLync Configuration within the Concord Customer Portal 11

Checking the FaxLync firmware .......................................... 14

Manually Resetting the FaxLync Device.............................. 15

Contacting Concord Technologies Premium Support.......... 16

About Concord................................................................... 17

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 3

PUBLICATION NOTICE

The contents of this publication and the specifications of this application

are subject to change without notice.

Concord reserves the right to make changes without notice to this

publication, Concord software, and services, and shall not be responsible

for any damages, consequential or otherwise, caused by reliance on the

materials presented herein, including typographical errors.

This is the third edition of this publication.

VERSION

2.1.0 (2014)

This guide describes the FaxLync User Guide (February 14, 2014)

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 4

ABOUT CONCORD FAXLYNC

The FaxLync device is a dual-port Analog Telephony Adapter (ATA) which has been

modified to operate in a store-and-forward mode.

Each FaxLync device supports up to two (2) fax machines. The functions of

each FaxLync device are managed directly within the Concord Customer

Portal.

FaxLync connects your traditional fax machine, or Multi-Function Peripheral

(MFP) to Concord’s cloud-based Fax Online solution, eliminating the need for

faxing via analog phone lines. By using FaxLync, users accustomed to using

traditional fax machines and MFPs will continue to send and receive faxes in

the same general manner. Rather than faxes transmitting over analog phone

lines, FaxLync transmits faxes securely over HTTPS.

The device is congured, by default, to use DHCP (Dynamic Host Conguration

Protocol) to obtain an IP-address and use HTTPS (port 443). To any rewall it

appears as a web browser using SSL (Secure Socket Layer) encryption: the

same type of behavior an online banking session would entail.

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 5

Features

• The FaxLync device connects to the Internet (via the local network) and

up to two (2) fax machines

• Users can opt to connect an additional device, such as an MFP or PC,

to the FaxLync device

• The FaxLync device is a dual-port ATA, which has been modied to

operate in a store-and-forward mode, providing much higher reliability

and call completion quality than a traditional ATA device

• Store-and-forward mode eliminates reliability problems cause by jitter

and packet loss common with T.38 and G.711 calls and traditional ATAs

Benefits

• Replaces the need for conventional phone lines

• Increases capacity (never busy)

• Maintains an electronic record of each document sent and received

• Simple Plug-and-Play setup

• Use HTTPS for fully secure communication (no rewall or network

conguration required)

• FaxLync numbers are capable of receiving multiple faxes

simultaneously

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 6

DEVICE INSTALLATION

FaxLync devices are manufactured and shipped via a Concord-approved, 3rd-party

supplier. Please note that devices obtained from other sources are incompatible for use

with Concord Fax Online, and are not supported.

For information re: ordering a FaxLync device, please contact sales@

concordfax.com.

Upon receipt of your FaxLync device, make sure that you have all of the

following components:

• FaxLync Device and 12V power adapter

• Ethernet cable and working internet connection

• Fax machine, of MFP (multi-function printer)

• Standard, RJ-11 phone cable/connector (the line that you would use to

connect your fax machine to a POTS line).

Your FaxLync device is shipped, pre-assigned with a fax number/account

associated with your Fax Online account.

1. Connect the phone line from your fax machine or MFP to the port

marked, “Phone 1”, on the back of your FaxLync device. There are

two (2) phone ports on the back of your FaxLync device. Your fax

service provider specically assigns each fax number to one of these

corresponding ports (see photo, below).

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 7

2. Connect an Ethernet/network cable to the port marked, “WAN”, on the

back of your FaxLync device. Do not use the port marked, “LAN/PC” to

connect your FaxLync device to the internet.

3. Connect the power adapter to the FaxLync device (“12 VDC”), and then

to a standard electrical wall outlet (120V).

4. A series of status LED lights are located on the front of the FaxLync

device. After the device is plugged in to a power source, a green,

Power LED will light as soon as it is powered up.

5. When the initialization process completes (~60 seconds), the Status

LED will change from red to green. When the Power, Status, and WAN

lights all turn to solid green, the physical installation of the FaxLync

device is complete. Congratulations! You are now ready to send and

receive faxes from your FaxLync-enabled fax machine, or MFP.

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 8

SENDING A FAX

When sending a fax from your FaxLync-enabled fax machine, or MFP, your call

does not transmit over telephone lines. The fax call is passed on to the FaxLync

device connected to your fax device. FaxLync then connects to Concord Fax

Web Services Platform via HTTPS (using port 443). The fax job is then queued for delivery on

the Concord fax delivery platform. In the event the initial delivery attempt fails, Concord will

reattempt delivery up to 4 times, every 5 minutes, until the fax is delivered successfully or the

maximum retry limit has been reached.

Upon conrmation of delivery, or failure, a notication will be sent to the

FaxLync device reecting the nal delivery status. This notication will print

from the fax machine, or MFP, on which the original fax job was sent.

The reports printed from your fax machine/MFP only reect the initial call

made to the local FaxLync device ATA, not the nal delivery status. Therefore,

it is important to use the FaxLync notications for conrmation of delivery.

To Send a Fax via FaxLync

1. Prepare your document, and load the fax into your fax machine as you

would normally.

2. You will not need to rst dial to get an outside line! (if you had to do

so previously): the fax machine will rst call the FaxLync device before

routing to the Concord platform via your internet connection.

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 9

3. For Domestic Calls (US/Canada)

a. Dial the fax number of the intended recipient. For ALL domestic

(U.S./Canada) faxes you will to include the entire number,

including the country code (“+1” in the US/Canada), regardless

of whether or not it is a local call. For international (outside U.S./

Canada) faxes you will need to dial 011 and the destination

Country Code. Concord always recognizes the rst received

digit(s) as the Country Code, therefore faxes sent without a

“1+ Area Code” (for domestic calls) or will fail to reach your

intended destination!

4. For International Calls

a. For international (outside U.S./Canada) faxes, we recommend

that you preface the fax number with the North American

international access code, “011” and the destination Country

Code. Concord will recognize the rst received digit(s) as

the country code, regardless, and you are able to place an

international call without including the “011” international access

code. You will also always need to include the Country Code,

City Code, and Local Number.

5. Press the “send” button on your fax machine.

6. Allow a few minutes for the fax job to be processed and delivered.

7. Check your fax machine for the “Success” notication printed from the

FaxLync device.

When testing the outbound component (“sending”), the test recipient

should not be the sending device. Do not send to yourself! If you do not

have access to a secondary device, please contact your service provider

to arrange testing assistance for sending and receiving.

Remember to disable your fax machine/MFP’s notications. Notications

will be sent by Concord, and notications provided by your local device

will not accurately reect delivery and receipt times.

FaxLync User Guide | concordfax.com | sales@concordfax.com | +1 (206)-441-3346 10

RECEIVING A FAX

From the end user’s perspective, received faxes will continue to print on the fax

machine, just as they always have.

Your Concord FaxLync (ATA) device connects your stand-alone fax machine,

or MFP, to Concord’s cloud-based fax platform using your internet connection.

While inbound faxes will continue to print at your fax machine or MFP, receiving

faxes via FaxLync diers from traditional analog fax reception in a number of

ways.

The inbound fax is not directly received by the FaxLync ATA, or your fax

machine, itself. The fax is rst received by Concord’s fax platform at one of

our redundant data centers. Once the fax has been successfully transmitted,

Concord servers will save the fax image electronically and post this for retrieval

by your FaxLync device.

The FaxLync device will poll Concord servers, every sixty (60) seconds, looking

for new faxes. When it sees that a new fax job has arrived, your FaxLync

device will retrieve the fax image via your internet connection. Once that

transfer is completed, the FaxLync device will then call your fax machine or

MFP and transmit the image for printing.

Because Concord fax platform is handling all of the inbound calls, your fax

number should never ring busy. Since the fax calls are not being made directly

to the FaxLync device, note that there will be a slight interval between the time

the sender receives a conrmation of delivery and the time that the image

actually prints on your FaxLync device.

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