Contacta STS-K009 Manuale operativo

Installation &

User Guide

June 2020

Speech Transfer System

Surface Mounted Entry System | STS-K009

Contents

Product Overview

Components

Installation Instructions

 AmplierInstallation

Microphone & Speaker Installation

Hearing Loop Installation

 AmplierSetup

Using the System

Troubleshooting

Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication

changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct

coloursaresubjecttochangewithoutnotice.

Product Overview

Components

This speech transfer system provides high quality sound across partitions and

safetyscreens.Itincludesoursurfacemountedentryunit,ouropenduplex

amplier,ahearingloop,andafree-standingmicrophoneandspeakerunit

forsta.

Thesurfacemountedentryisforcustomeruseandisinstalledatheadheight.

Acallbuttonisonthefrontoftheunit;whenpressed,italertsstatoa

customer’spresenceandopensaconversationchannel.

Itissuitableforenvironmentswithlowambientnoise.

1. Installation and User Manual

2. Amplier

3. Hearing Loop Sticker

4. IEC Lead

5. Power Supply

6. HearingLoopAerial

7. MountingBracket

8. StaMicrophone

9. SurfaceMountedEntryUnit

General Components

Werecommendthatinstallationiscarriedoutbyaqualiedengineer,

adheringtorelevantstandards.

Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.

Thestamicrophoneandampliershouldbeinstalledonthestasideofthe

counter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledon

thecustomersideofthecounter.

Follow all relevant instructions in the following order:

1. AmplierInstallation(seepage5).

1. Microphone&SpeakerInstallation(seepage6).

2. HearingLoopInstallation(seepage7).

3. AmplierSetup(seepage8).

4. UsingtheSystem(seepage10).

Installation Instructions

A basic toolkit recommended to install the system will include:

• Pliers

• Tape Measure

• Pencil or Marker Pen

• Cable Ties

• Electrical Insulation Tape

• Trunking

• Screwdrivers(FlatorBlade2.5mm

andPhillipsHeadPH2)

• BatteryorMainsDrill

• Drillbits:2mm,3mm,5mmand7mm

• Allen Key Set

• CableTackingGun(10mm)

• Wire Cutters/Strippers

Recommended Tools

1. Placetheamplierunderastacounter,ensuringthatitwillnotobstruct

stawhentheyaresitting.

2. Markthefourxingpointsfortheamplierunderthecounter.

3. Drillandxtheamplierinplaceusingthesuppliedscrews.

4. Installtheamplier’spowersupplyclosetoapowersocketoutletusing

thesuppliedmountingbracketandxingscrews.

Fixingpoints

Amplifier Installation

Amplifier Connections

After all relevant components have been installed, connect all green plugs to

thesocketsattherearoftheamplierfollowingthelayoutdetailedbelow.

LEDconnectionoralerttone(ifrequired)

CondenceLEDtoconrmthesystemispowered

oranalerttonefortheattentionofsta

Stamicrophoneconnection

Customer microphone connection

CondenceLED(ifrequired)forstatusalerts

and fault detection

Hearing loop aerial

Line in connection for

externalaudiosource

Staspeakerconnection

Customer speaker connection

Power input

connection

Use power supply

through ground

supply only

AmplierInstallation

Microphone & Speaker Installation

1. Placethestamicrophoneonthestasideof

the partition, ensuring that it does not cause an

obstructionandisasclosetostaaspossible.

It is ideally positioned no more than 300mm

awayfromthestamember.

2. Usethecablemanagementholetorunthesta

microphonecablebacktotheamplier.Ifthere

Sta

microphone

is not already a cable management hole, drill in a suitable location near

therearofthecounter.

3. Findasuitablelocationforsurfacemountedentryunit.Itisideallybe

placedatheadheight(approximately1.65m)fromthegroundtoallow

mostcustomerstoeasilypressandspeakintoit.

4. Markthefourxingpointsforthesurfacemountedentryunitanddrill

theholes.

5. Secure the surface mounted entry unit to the surface using the screws

provided.

6. Runthecablesfromthepodsthroughthroughthesurface.

7. Routeallthecablingneatlytotheamplierlocationonthestaside.

Fixing

points

Cable

management

hole

Theaerialshouldbexedunderthedesk-toporcountercentrallyonthe

customer side, one half mounted horizontally under the counter and the other

halfmountedvertically,facingthecustomer(asintherstscenariobelow).

Position the aerial under the counter using either the provided P-clips

oranotherxingmethodofyourchoice.Seethediagrambelowfor

recommendedpositioning.

Aistheoptimumlayoutforacounterhearingloop.

BandCareacceptableonlyifAisnotpossibleandthelayoutisalignedso

thatthemagneticeldwillbedirectedtowardsuser’sheadheights.

Ensureallhearingloopsignageisdisplayedclearly.

XX

Hearing Loop Installation

A B C

AmplierSetup

Ouramplierprovidesfullopenduplexcommunicationandiscompatible

withallofourspeechtransfersystems.Itfeaturesindividualdisplaysforsta

orcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.

Vol In Status

Vol Out STS-A31

CO2

contacta

Overview of Front Panel Buttons

Volume In

Increase and decrease

Volume Out

Increase and decrease

Settings

On/Off

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

Saveandexitengineersmode

Movetothenextsetuparea

Beforeenteringengineersmode,cyclethepower.Todothiseither:

• Switchthepoweroatthewallsocketandbackonagain,

or,

• Remove the power connector and re-insert it

To enter engineers mode, simultaneously press and release the following

buttons within 20 seconds of cycling the power:

• Settings button

• Volume In increase button

• Volume Out increase button

Theon/oandsettingsbuttonsinengineersmodeoperateasfollows:

Please note:

• Saveandexitengineersmodeaftermakinganyadjustments.

• Theamplierwillautomaticallyexitengineersmodewithoutsavingifno

buttonsarepressedfor2minutes.

Engineer’s Mode

Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)

Increase drive

Decreasedrive

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

LEDsilluminateto

display loop drive

voltage

Iftheamplierdoesnothavealoopattached,turnotheredloopfaultLED

8byadjustingthedrivedowntoo.

Please note: Iftheamplierdetectsanerrorinitssettingsmemoryitwill

restoreitselftofactorydefaultsettings.

Whilstinengineersmode,thereare3editablesetupareas.Youwillalways

entersetuparea1rst.ThegreenVolumeInLEDbarwillashtoindicate

whichsetupareayouarein.

Setup Areas

Setup Area 2: Ducking Adjustment (LED 2 flashes)

Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)

Increasemaximum

stavolumelevel

Decreasemaximum

stavolumelevel

Increasemaximum

customer volume level

Decreasemaximum

customer volume level

Increase

ducking level

Decrease

ducking level

Duckingon

(VolOutLED1illuminates)

Duckingo

(VolOutLED1turnso)

Whenpoweredandinnormaloperationalmodetheamplierwilldisplay

VolumeInLED1assteadygreen.

WhentheamplierisswitchedousingtheOn/Off button, audio is muted

andLEDsarenotilluminated;pressanybuttontoturntheamplieronagain.

To adjust the staff volume level:

• PressandholdtheVolumeIn(+)or(-)buttonstoincreaseordecreasethe

level.ThecorrespondingLEDbarwillshowthevolumesetting.

To adjust the customer volume level:

• PressandholdtheVolumeOut(+)or(-)buttonstoincreaseordecrease

thelevel.ThecorrespondingLEDbarwillshowthevolumesetting.

Fault Diagnosis LEDs

• VolumeInLED8willstayredifthereisa

faultwiththestamicrophone.

• VolumeOutLED8willstayredifthereisa

faultwiththecustomermicrophone.

• VolumeInLED8willashredifthereisa

faultwiththeloop(i.e.abrokenaerial).

Using the System

For best possible performance:

1. Ensurethecustomerandstavolumesareturnedcompletelydown.

2. Adjuststavolume(VolumeIn)toacomfortablelevel.

3. Increasecustomervolume(VolumeOut)untilfeedbackisheard.

4. Decreasecustomervolume(VolumeOut)untilfeedbackisjusteliminated.

Checkthattheamplierisfullyfunctionalbyensuringthered‘fault’light

isNOTdisplaying.

5. Ifthereisinsuicientvolumeevenafteryouhaveadjustedthevolume

controls,enterengineersmodeandraisemaxvolumesettings.Exit

engineersmodeandrepeatinitialsetup.

6. Thesystemisnowreadytouse.

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