Costar 3490HD Series Manuale utente

Installation Manual

3490HD Series

Installation Manual

9993000B

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CostarHD.com

(858) 391-1800

Installation Manual

Table of Contents

1.0 General Information 5

1.1 About This Document 5

1.2 Additional Information and Documents Related to the Camera System 5

1.3 Copyright/Intellectual Property Rights Statement 5

1.4 FCC Compliance 5

1.5 Support Services 5

2.0 Returns 6

2.1 Instructions 6

2.2 Shipment 6

3.0 Safety 7

3.1 Instructions 7

3.2 Grounding 8

4.0 Package Contents 9

5.0 Product Overview 10

6.0 Factory Defaults 11

6.1 Factory Default IP Address and Settings 11

6.2 Factory Default User Names and Passwords 11

7.0 Connections 12

7.1 Camera Connections 12

7.2 Manufactured Cable 13

7.3 Schematic 13

7.4 Waterproof Coupler Assembly 14

7.4.1 Parts 14

7.4.2 Assembly 14

8.0 Best Practices 17

9.0 Installation 18

9.1 Typical Wall Mount Installation 19

9.2 Typical Pole Mount Installation 20

10.0 Camera URLs 21

10.1 Camera Default Passwords 21

10.2 Network Video Ports Required for RTSP 21

10.3 Video Stream Connection URL’s 21

11.0 System Requirements 22

11.1 Requirements 22

11.2 Recommended Computer Specifications 22

12.0 Optional Accessories 23

13.0 Service 24

13.1 Maintenance 24

13.2 Troubleshooting 25

14.0 Warranty 26

Installation Manual 1.0 General Information

1.0 General Information

Congratulations on your purchase of a CostarHD Rugged Outdoor Camera System!

Please be sure to carefully review the Installation and Operation manuals for your product before starting the

installation process.

1.1 About This Document

This document contains information on how to install and maintain the 3490HD Series. Please read this

manual carefully prior to installation to prevent any accidental damage or misuse. The manual is available

from the CostarHD website at http://www.costarhd.com/Support/Product-Documentation.

The information in this manual is subject to change without notice. Please refer to the above website for the

latest information

Note: All graphics contained within this document, including images and other displays, are for reference

use only and are subject to change.

1.2 Additional Information and Documents Related to the Camera System

For information on the camera system operation, see Operation manual. The manual is available from the

CostarHD website at http://www.costarhd.com/Support/Product-Documentation.

1.3 Copyright/Intellectual Property Rights Statement

property rights to technology embodied in the product described in this manual. CostarHD™ and

OCTIMA™ are trademarks of CostarHD, LLC.

1.4 FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in

accordance with the instruction manual, may cause harmful interference to radio communications. Operation

of this equipment in a residential area is likely to cause harmful interference, in which case the user will be

required to correct the interference at his own expense.

Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation. Changes or modifications to this device void the

warranty.

1.5 Support Services

Please contact CostarHD Customer Service Department for technical assistance at

(858) 391-1800 option 2.

Installation Manual 2.0 Returns

2.0 Returns

2.1 Instructions

This item was thoroughly tested and carefully packed at the factory prior to shipping. Upon acceptance by the

carrier, the carrier assumes responsibility for the item’s safe arrival. If you receive the item in a damaged

condition, apparent or concealed, a claim for damage must be made to the carrier.

If a visual inspection shows damage upon receipt of this shipment, it must be noted on the freight bill or

express receipt and the notation signed by the carrier’s agent. Failure to do this can result in the carrier

refusing to honor the claim.

When the damage is not apparent until the unit is unpacked, a claim for concealed damage must be made.

Make a mail or phone request to the carrier for inspection immediately upon discovery of the concealed

damage. Keep all cartons and packing materials.

To return the product to the factory for service, please contact the Customer Service Department for a Return

Material Authorization (RMA) Number.

Prominently display the RMA number on the outside of the shipping container(s) and on paperwork contained

inside. Give a brief description of why the equipment is being returned and list the symptoms of any problems

being experienced with the equipment.

Note: If you have any issues, please refer to section

"Support Services" on page5

for assistance.

2.2 Shipment

Important:If the camera needs to be shipped, please use the original packaging material which was

designed to protect the product during transportation. If the original packaging is lost or damaged, please

order a replacement from Customer Service.

Installation Manual 3.0 Safety

3.0 Safety

3.1 Instructions

Warning: Do not remove the covers or housing. There are no user-serviceable parts inside.

Warning: PoE++ (Power over Ethernet) injectors used with this camera system may operate from 100-240

Vac. These voltages are dangerous. Use extreme care working with equipment connected to these

voltages.

Note: NFPA 70 (Articles 800.30 and 830.30), National Electric Code®requires that a listed primary

protector be installed on the conductors of outdoor communication circuits entering a premises, as close as

possible to the point of entrance. The primary protector must be appropriate to the circuit type (PoE, PoE++,

or Ethernet).

Warning: Voltages that present a shock hazard may exist on PoE circuits. Use caution to avoid direct

contact with exposed, bare Ethernet circuit conductors or connector contacts.

Warning: Do not use y-cables or other non-standard wiring schemes.

Caution: In order to prevent damage or deterioration of the optical system avoid pointing the camera system

directly toward the sun.

lInstallation must be done by qualified installers, and conform to all local codes and regulations.

lAll servicing must be performed by qualified service personnel. Procedures in this manual do not

require entry into the housing of the camera system. The unit contains sensitive devices that can be

damaged by static discharge. To reduce the risk of electric shock and damage to the unit by static dis-

charge do not perform any servicing other than described in these instructions. If the unit is defective,

please contact the Customer Service Department for technical assistance.

lIt is the user’s responsibility to ensure that the mounting methods are safe and adequate for the loc-

ation.

lUse only stainless steel (SS) hardware to fasten the mount to an outdoor surface.

Installation Manual 3.0 Safety

3.2 Grounding

lTo provide protection against electrical surges induced by lightning, static charges, or any other

cause, the camera and cabling system must be properly grounded to earth. For installation on a

building, the camera must be bonded (that is, provided with a low impedance connection) to the

building’s structural earth ground system. For installation on a metal pole with a proper ground system

at the base, the camera must be bonded to the pole. For installation on a non-grounded or insulated

support, the camera must be grounded with an adequate ground strap or wire between the camera

and a nearby ground sys-tem, or to a ground system installed at the base of the support. Failure to

adequately ground the cam-era may lead to failure of the camera. This applies to low voltage (24 VAC

and PoE cameras) as well as to 120 VAC cameras.

lFailures due to surges are not covered by the warranty, as they are not due to defects in

material or workmanship, and it is the installer’s responsibility to meet these grounding

requirements.

Note: Refer to

" Best Practices" on page17

Surge Protection Devices for additional information on

grounding and surge protection concepts.

Installation Manual 4.0 Package Contents

4.0 Package Contents

Upon opening of the products shipping package, please verify you have received the following items:

1. CostarHD 3490HD Camera System

2. Mating Connector (p/n = 1310661-001)

3. Quick Start Instruction Sheet

Note: If you are missing any items, please refer to section

"Support Services" on page5

for assistance.

Installation Manual 5.0 Product Overview

5.0 Product Overview

1. 3490HD Enclosure

2. Thermal Camera

3. Visible Camera

4. 18 Pin Camera Connector

5. Mounting Base

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