
www.cookingperformancegroup.com 9
User Manual
Troubleshooting
ERROR
CODE INDICATES SOLUTION
E0
No cookware or non-usable cookware.
(The unit will not switch ON to heat. The unit will
switch to standby mode after 1 minute.)
Make sure to use the correct, high-quality, induction-ready
cookware. Steel, cast iron, enameled iron, or stainless steel
with at bottom pans/pots with diameter of 5 - 10".
E1 Low voltage (< 100V). Ensure voltage is higher than 100V.
E2 High voltage (> 280V). Ensure voltage is lower than 280V.
E3
Top plate sensor is overheating or short circuiting.
(The unit's overheat/boil dry protection will trip if
the temperature of cookware rises above 450°F.)
The unit will need to be turned off, unplugged, and allowed
to cool.
Turn the unit back on.
If error code persists, the sensor has failed. Please contact
customer service.
E4
Top plate sensor has an open circuit or is without
connection.
The sensor has been damaged. (Could have
occurred during shipping.)
Bad sensor and PCB connection due to loose
fasteners.
If you see loose wires, contact customer service.
E5 IGBT sensor is overheating or short circuiting.
Fan without connection.
If the error occurs but the fan is still functioning, contact
customer service.
If the error occurs and the fan has stopped functioning, or is
not running well, turn the unit off and check to see if debris is
lodged in the fan.
E6 IGBT sensor open circuit. Contact customer service.
Cookware Guide
• Induction-ready cookware must be used with these units.
• The quality of the cookware will have an impact on the equipment's performance.
TIP:
Test with a magnet if the cookware you plan to use is suitable for induction cooking.
Examples of Usable Pans
• Steel or cast iron, enameled iron, stainless steel, pans/pots
with flat bottoms.
• Flat bottom diameter from 4¾" to 10¼" (9" recommended).
Examples of Non-Usable Pans
• Heat-resistant glass, ceramic, copper, aluminum pans/pots.
• Pans/pots with rounded bottoms.
• Pans/pots with bottom measuring less than 4¾" or greater than 10¼".