Ctl VoiceSupport Lx Manuale utente

VoiceSupport LX

Linux Based Voice Mail System

Adding D/4PCIUF Port Cards

August 2006

Nothing contained in this manual shall be deemed to be, and this guide does not constitute, a warranty of, or representation with

respect to, any of the equipment covered. This guide is subject to change without notice, and CTL Corporation has no obligation to

provide any updates or corrections to this guide. Further, CTL Corporation also reserves the right, without prior notice, to make

changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or

accurate in all respects, and CTL Corporation shall not be liable for any errors or omissions. In no event shall CTL Corporation be

liable for any incidental or consequential damages in connection with the use of this guide

Table of Contents

VoiceSupport LX - Adding D/4PCIUF Port Cards i

Table of Contents

Introduction.......................................................................................................................................... 1

Tools and Materials Required.......................................................................................................... 1

Summary of Steps for Installing D/4PCIUF Cards........................................................................... 1

Installing the D/4PCIUF Port Card...................................................................................................... 2

Card Slot Layout.............................................................................................................................. 2

D/4PCIUF Port Card........................................................................................................................ 3

Removing the Cover........................................................................................................................ 4

Installing the Card............................................................................................................................ 5

Installing the Feature File ................................................................................................................... 6

To view a list of installed Feature Files............................................................................................6

To obtain the port expansion Feature File.......................................................................................6

To add the port expansion Feature File to the list............................................................................7

To view, download, or delete the feature File..................................................................................7

Configuring the System ......................................................................................................................8

To configure the number of ports.....................................................................................................8

To view and customize Port Options ............................................................................................... 9

Backing Up the Feature Files ........................................................................................................... 11

To perfrom the Local Backup procedure........................................................................................11

Table of Contents

ii VoiceSupport LX - Adding D/4PCIUF Port Cards

Introduction

VoiceSupport LX 1

Adding D/4PCIUF Port Cards

Introduction

This document provides information for adding D/4PCIUF port expansion cards to

an VoiceSupport LX Voice Mail System.

Tools and

Materials

Required

You will need the following tools and materials to install a D/4PCIUF Port Card:

■D/4PCIUF Port Card

■an ESD Wrist Strap (to be worn on the wrist and attached to a grounded

metal object when handling cards)

■a Phillips-head screw driver.

Important Note

Keep the card in its anti-static container when it is not being used. Perform all

card-handling on a work surface covered with a grounded, static-dissipating

material. All work must be performed by a qualified technician.

Summary of

Steps for

Installing

D/4PCIUF

Cards

The steps listed below are required in order to perform a successful installation of a

port expansion card:

1) Check that the D/4PCIUF switches are set to the correct position.

2) Install the card into the card slot

3) Install the Feature File for the 4-port expansion. This file will be sent to you when

you call CTL Customer Service.

4) Configure the Voice Mail system to recognize the added ports and to change any

port options.

5) Back up the new Feature File using the Local Backup procedure

6) Connect the expansion ports to the phone system.

Each of these steps is explained in detail in the following sections.

Installing the D/4PCIUF Port Card

2VoiceSupport LX

Adding D/4PCIUF Port Cards

Installing the D/4PCIUF Port Card

Card Slot

Layout The figure below shows a generic back view of the Voice Mail unit. Cards are

installed according to slot number, and ports are in numeric order and assigned

sequentially from the top down.

The VoiceSupport unit may contain one or more D/4PCIUF cards. You can add port

cards until either the maximum number of ports is reached or you have used all the

expansion slots.

Installing the D/4PCIUF Port Card

VoiceSupport LX 3

Adding D/4PCIUF Port Cards

D/4PCI Port

Card The D/4PCIUF card provides up to four Voice or Fax ports.The card contains two

switches that must be set before you install it in the Voice Mail chassis. The figure

below shows the layout of this card.

Verify that SW4 is set to the On Hook position (away from the card edge).

Rotary switch SW1 is set according to the chassis slot where you are installing it.

Use the next available slot going from right to left when looking at the back of the

chassis. (If you are adding a card to a chassis that contains one card, you would

use Slot 2).

If you are installing the card into the chassis in: Set SW1 on the card to:

Slot 1 1

Slot 2 2

Slot 3 3

Slot 4 4

Slot 5 5

Slot 6 6

Edge of Card

59"

Numbers on SW1

dial go from:

(zero) through



End Bracket

End





)

59

Bracket

59

D4 CI

59"

Installing the D/4PCIUF Port Card

4VoiceSupport LX

Adding D/4PCIUF Port Cards

Removingthe

Cover 1) Select VM Service from the Control Panel section of the main menu and click

the Stop button.

2) Use the power switch to turn off system power.

3) Remove the power cord from the AC power connector at the back of the chassis

and from the surge protector.

4) Remove and retain the five hex head screws securing the cover. In the figure

below, an arrow points to each screw that you need to remove.

5) Remove the cover by sliding it towards the rear of the chassis, and set it aside on

a clean surface.

Installing the D/4PCIUF Port Card

VoiceSupport LX 5

Adding D/4PCIUF Port Cards

Install the

Card 1) Locate an empty card slot in which to insert the D/4PCIUF Card.

2) Remove and retain the screw securing the slot cover.

3) Insert the port card into the empty slot. Be sure that the rotary switch setting

matches the number of the slot where you are installing the card. Make sure the

card is fully seated and lines up with the connector.

4) Secure the card in place with the screws you retained in step 2.

5) Replace the cover on the Voice Mail chassis.

6) Replace the five hex head screws that secure the cover in place.

7) Plug the power cord into the surge protector and the AC Power connector at the

back of the chassis.

8) Use the Power Switch to turn on the system power.

Note - When the Voice Mail unit reboots, the VM Service will automatically restart.

Installing the Feature File

6VoiceSupport LX

Adding D/4PCIUF Port Cards

Installing the Feature File

Once the D/4PCIUF port card has been installed, the port expansion Feature File

must be installed in the Voice mail system. The Feature File must be obtained by

calling CTL Customer Service.

To view a list of installed Feature Files:

1) Select Feature Files from the Control Panel section of the main menu. A

features list similar to the following is displayed:

The Feature File for a 4-port expansion must be obtained and then added to this

list.

To obtain the port expansion Feature File:

1) Locate the key code listed at the bottom of the feature file list and record it. This

code should match the serial number that is bar-coded on the bottom of the Voice

Mail unit.

2) Locate and record the bar-coded serial number of the D/4PCIUF card. This

number will appear on the card itself and also on the plastic container that the

card was shipped in.

3) Call CTL Customer Service. Provide the key code of the Voice Mail unit and the

serial number of the port card. You will also be asked to provide an Email

address where the Feature File can be sent.

4) You will be Emailed the zipped Feature File for the port expansion option. The

Feature File will be matched to the serial number of your unit and will not work on

any other Voice Mail unit.

5) Create a folder on the C:/ drive of your PC. Extract the zipped file to the folder

that you created. The unzipped file will be converted to an .INI file.

6) Use the Upload procedure to add the Feature File to the list.

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