CyberPower CSN27U12V Guida all'installazione
Version: 041019
Backup Power for Home Phone Services During Power Outages
Some of our voice services may need a backup battery to avoid disruption of service, and to
maintain the ability to call 911, during a power outage. This notice provides information on
battery backup requirements and options for obtaining backup batteries.
Which services need a backup battery? Voice services provided over our fiber optic or fixed
wireless networks need a backup battery to operate during a power outage.
Voice services provided over our copper network are line-powered, so they do not require a
backup battery to operate during a power outage.
Our fiber-to-the-home service uses Optical Network Terminals, or ONTs. Fiber customers with
an indoor ONT will need a separate backup battery pack to power the ONT during a power
outage. Some customers’ ONTs are installed on the outside of their home. Outdoor ONTs come
with a backup battery pack installed, so fiber customers with an outdoor ONT do not need to
buy a separate backup battery.
Our fixed wireless service uses Residential Gateways, or RGs and voice services may be
delivered using the RG. Fixed wireless customers will need a separate backup battery pack to
power the RG during a power outage.
What if I don’t have a backup battery? For customers on our fiber network with an indoor
ONT, and customers on our fixed wireless network who also purchase voice products, the
service will not work when your home electricity is out. You would not be able to receive or
make calls from your home phone, including calls to 911, unless you have a backup battery
pack installed in your ONT or RG.
How do I get a backup battery? You may buy or lease a backup battery pack from us or buy
one from a third party.
What are my options for buying or leasing a backup battery? If you want a backup battery
pack for your home phone service, you have the option of buying or leasing one from us or
buying one from a third party.
To buy or lease one from us: Call us at 918-865-3311 or 800-722-3979 or visit our office
to talk to a customer service representative.
oCost. The costs to purchase or lease are listed below.
oDelivery. If you want to install the backup solution yourself, we can ship the battery
pack to you, or you may pick it up from us. If you would like our help installing the
battery, we can bring it to your home for installation.
oWarranty. The manufacturer’s warranty information, if any, should be in the
documentation included with the battery.
To buy one from a third party: You may buy a battery pack from an electronics retail
store or an online retailer. You must buy the correct battery pack model to ensure proper
function. See below for battery pack models.
Version: 041019
Which battery pack model do I need and how much does it cost?
Fiber-to-the-home customers
Fixed wireless customers
Battery model:
CyberPower CSN27U12V
CyberPower LX1500GU
Price to obtain
battery pack from us:
$110 to buy
$5 monthly to lease
$170 to buy
$5 monthly to lease
Battery pack model:
CyberPower CS20AEBP
CyberPower LX1500GU
Price to obtain an
extended battery
pack from us:
$135 to buy
$5 monthly to lease (must have
CSN27U12V or compatible
battery pack)
$170 to buy
$5 monthly to lease
How do I install a backup battery? Your backup battery pack should come with installation
instructions. If you are not comfortable installing the battery pack yourself, contact us and we
can help. There is no additional charge if we install a battery pack when we install your service.
If we install a battery pack after your service has been installed, a service charge may apply.
How long will a battery power my phone? Backup batteries are expected to last at least 8
hours on standby power. If you feel that is not enough time, you may extend your standby
power by purchasing one or more extended battery packs.
Will a battery power other services? Our backup battery pack does not provide power to any
services other than our voice service. Home security systems, medical monitoring devices, and
other equipment will not run on a home phone backup battery.
How do I care for and store my battery? Please follow the instructions included with your
battery pack for proper use, storage, and care to ensure that it will function as needed during a
power outage. If you do not store your batteries or battery pack correctly, it may shorten its
useful life. Environmental factors such as temperature can shorten your battery’s useful life. You
should periodically, as described in the instructions included with your battery pack, remove and
test your battery to verify both the operation of the backup battery and its condition.
Who is responsible for repairing or replacing the battery? If you buy either a battery or
battery pack, either from us or from a third party, you will own the backup solution and will be
responsible for the costs of repairing it or replacing it. If you lease a battery pack from us, we will
own it and will be responsible for repairing it or replacing it (unless you cause the damage).
Regardless of who owns it, you are responsible for ensuring proper use, storage, and care
according to the manufacturer’s instructions, and you will be responsible for the costs to repair
or replace it if it is damaged by any failure to follow those instructions.
How long do backup batteries last? A battery will not last forever and should be replaced at
the interval suggested in the instructions included with the battery or when your device starts to
make a loud beeping sound. That sound means that the battery is depleted and must be
replaced. See the instructions above for purchase and replacement options.
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