Dell XPS 15 9530 Manuale di istruzioni

XPS 15 9530

External Display Connection Guide

Regulatory Model: P91F

Regulatory Type: P91F004/P91F005

March 2023

Rev. A00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

Chapter 1: Before you begin.......................................................................................................... 4

Modes of connection.......................................................................................................................................................... 4

Turn off the computer display..........................................................................................................................................5

Chapter 2: Connect external displays............................................................................................ 6

Integrated graphics............................................................................................................................................................. 6

Chapter 3: Troubleshooting......................................................................................................... 10

Chapter 4: Getting help and contacting Dell................................................................................. 11

Contents

Contents 3

Before you begin

You can connect up to three 4K external displays using the USB-C ports available on your XPS 15 9530.

Before you begin, ensure that you check the ports available on your external displays and decide on the modes of connection.

NOTE: Regardless of the Discrete Graphics Controller (dGPU), all external displays are controlled by the Integrated

graphics controller (iGPU).

Modes of connection

Depending on the connectors available on your external display, you can connect the displays to the Thunderbolt 4 USB-C port

on your computer using:

●Thunderbolt 4 cables, adapters, or docking stations.

●USB-C cables, adapters, or docking stations.

NOTE: To experience the full resolution supported by your external displays, use appropriate cables. For example, use

DisplayPort or HDMI cables for 4K and above resolution.

NOTE: USB-C or Thunderbolt docking stations can be used to connect external displays to the computer using a single

USB-C cable, while charging the computer. For more information about the types of docking stations available from Dell,

see the knowledge base article 000124295 at www.dell.com/support.

NOTE: USB-C adapters can also be used to connect external displays to the computer, though these do not allow power

charging at the same time. For more information about the types of USB-C adapters available from Dell, see the knowledge

base article 000125728 at www.dell.com/support.

USB-C and Thunderbolt 4 USB-C ports available on your computer

NOTE: When connecting a display using an adapter or docking station, it is recommended that you connect the display to

the docking station first and then connect the docking station to the Thunderbolt 4 USB-C port on your computer.

4 Before you begin

Turn off the computer display

There may be instances where you may want to turn off the computer's display to connect more external displays.

You can turn off the display of your computer by using the Intel Graphics Command Center.

NOTE: Connect and configure at least one external display before disabling the computer display.

To turn off the computer's display:

1. In the Windows search bar, type Intel Graphics Command Center and press <Enter>.

2. Accept the Intel Graphics Command Center software licence agreement.

3. On the Intel Graphics Command Center window, click Display. The list of active displays is listed under the Connected

Displays section.

4. Click the ellipsis (...) at the top-right corner of your primary display, then click Extend > Display 2.

5. Click the ellipsis (...) at the top-right corner of display 2, then click Make Display Primary.

6. Click the ellipsis (...) at the top-right corner of your computer's display, then click Disable.

Before you begin 5

Connect external displays

You can connect up to three external displays to the USB-C ports or up to four external displays using a docking station on your

computer.

The following table summarizes the number of supported external displays.

Table 1. Display support (up to 4K/60 Hz)

Supported external displays with computer internal

display on

Supported external displays with computer internal

display off

3 4

Integrated graphics

Connecting external displays to XPS 15 9530

NOTE: When connecting a display using an adapter or docking station, it is recommended that you connect the display to

the docking station first, and then connect the docking station to the USB-C port on your computer.

With the computer display turned on

You can connect up to three external displays directly to USB-C ports.

●Connect an external display directly to your computer by using a USB-C or Thunderbolt cable.

6 Connect external displays

●Connect an external display using a USB-C cable to Thunderbolt, HDMI, or DisplayPort adapter.

●Connect up to three external displays using a USB-C docking station, or USB-C cable to Thunderbolt, HDMI, or DisplayPort

adapter.

With the computer display turned off

NOTE: Ensure that you turn off your computer's display before connecting the external displays. For more information, see

Turn off the computer display.

NOTE: Connect and configure at least one external display before disabling the computer internal display.

Connect external displays 7

NOTE: The resolution, refresh rate, and maximum number of external monitors supported by the dock are dependent on

the compatibility between computer and dock.

You can connect up to three external displays directly to the Type-C ports on your computer or you can connect the displays to

the computer using the docking station.

●Connect three external displays directly to the two Type-C ports and the docking station.

●Connect up to four external displays directly to the WD19TB series docking station, and then connect the docking station to

the computer.

8Connect external displays

Connect external displays 9

Troubleshooting

No display or Blank screen after display Multi-Stream

Transport (MST) option is turned off through WD19/

WD19TB/WD19DC series docking stations

Question

When the display Multi-Stream Transport (MST) is turned OFF through WD19/WD19TB/WD19DC series docking stations, the

display does not power on or has a blank screen.

Cause

Multi-Stream Transport (MST) hub do not have any specific definition for handling or deal with this kind of DisplayPort

Configuration Data (DPCD) change. For example, MST/SST, DP1.4/1.2, HDR, FreeSync.

Workaround

●Hot-Plug Dock cable

●Hot-Plug Display cable

10 Troubleshooting

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