DETEWE OpenCom 1000 Manuale utente

OpenPhone IPC

on the OpenCom 100, OpenCom X300, OpenCom 1000

Communications Systems

User Guide

Welcome to Aastra DeTeWe

Thank you for choosing this Aastra DeTeWe product. Our product meets the

strictest requirements with regard to quality and design.

The following operating instructions will assist you in using your OpenPhone IPC

and answer most of the questions that may arise.

If you require further technical support or information about other Aastra DeTeWe

products, please refer to our website at www.Aastra-DeTeWe.de. It provides addi-

tional notes and tips on the product.

We hope you enjoy using OpenPhone IPC.

OpenCom 100, OpenCom X300 and OpenCom 1000

Product Families

This user guide applies to the OpenCom 100, OpenCom X300 and OpenCom 1000

product families. If a reference is made in the text to the OpenCom, the description

applies to all systems; if the individual characteristics are different, a special note is

given.

OpenCom 100 Product Family

This product family comprises the OpenCom 107, OpenCom 130, OpenCom 131,

OpenCom 150 and OpenCom 510 communications systems.

OpenCom X300 Product Family

At the moment this product family comprises the OpenCom X320 communica-

tions system.

OpenCom 1000 Product Family

This product family comprises the OpenCom 1100, OpenCom 1200,

OpenCom 1300 and OpenCom 1010 communications systems.

Contents

1. General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.1 Abbreviations and Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2 System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.3 Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3. Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

4. Configuring the OpenPhone IPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.1 OpenCom Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

4.2 Display Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

4.3 Audio Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

4.4 Output volume Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

4.5 Input volume Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

4.6 Voicemail Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

5. Using the OpenPhone IPC with an Interface . . . . . . . . . . . . . . . . . 15

5.1 Program Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

5.2 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

5.2.1 Drag & Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

5.2.2 Volume Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

5.3 Audio Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

5.3.1 Audio functionality with a deactivated Answering Machine . . . . . . .21

5.3.2 Audio functionality with an activated Answering Machine . . . . . . . .22

5.4 Application Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

5.5 Taskbar Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

General Information

1. General Information

The OpenPhone IPC is a system terminal that can be operated using the

OpenCom 100/X300 or OpenCom 1000.

This system terminal is a PC-software based communications solution. No specific

hardware, other than the communications system, is required to operate the

OpenPhone IPC.

The OpenPhone IPC’s technology is based on VoIP (Voice over Internet Protocol).

PC versions of all system telephones from the OpenPhone 7x product range are

available for the OpenCom 100 and OpenCom X300 communications systems,

and for the OpenCom 1000 communications system, the OpenPhone 73 and

OpenPhone 75 system telephones can be used.

In this user guide, those features of the OpenPhone IPC which set it apart

from the hardware-based system telephones OpenPhone 71, OpenPhone 73 and

OpenPhone 75will be described.

Note: For more information on operating the

OpenPhone IPC, please refer to the “OpenPhone 71, 73, 75”

user guide.

The OpenPhone IPC is available in two different versions: one with an active tele-

phone user interface and one without a user interface. The OpenPhone IPC

without the user interface can be integrated into Microsoft Outlook (for outgoing

calls).

Product-related licence keys are required for the operation of different communi-

cations systems.

General Information Abbreviations and Terminology

1.1 Abbreviations and Terminology

AEC (Acoustic Echo Cancellation):

Filters out frequencies emitted by the speaker that would be picked up by the

microphone, preventing the caller at the other end from hearing their own echo.

Codecs:

Compression (and decompression) of audio data, in real time, before transpor-

tation via the Internet Protocol, thus reducing network load.

DirectSound:

Application programming interface developed by Microsoft for controlling the

sound card. Makes it possible to simultaneously output the audio data of multiple

applications.

Dynamic Jitter Buffer Adjustment:

Smooths out delays caused by varying network utilisation, that can occur during

transportation of real-time audio data via the Internet Protocol.

RAS (Remote Access Server):

Makes the creation of a network connection via a modem, ISDN or DSL possible.

RTP / RTCP (Real Time Protocol / Real Time Control Protocol):

Protocols for transporting real-time audio data via the Internet Protocol.

Skin:

Interchangeable graphical user interface.

TAPI (Telephony Application Programming Interface):

A programming interface developed by Microsoft and Intel for telephony applica-

tions that use Microsoft Windows.

TSP (TAPI Service Provider):

Hardware-dependent driver module providing TAPI functionality for specific

devices (e.g. for the the OpenCom 100, OpenCom X300 and OpenCom 1000).

VAD (Voice Activity Detection):

Recognizes speech pauses that are then not sent so as to reduce network load.

General Information System Requirements

1.2 System Requirements

Minimum

■CPU: PIII 1 GHz or comparable processor

■RAM: 64 MB

■Hard drive capacity: 20 MB

■VGA: 800 * 600, 8 bit

■Sound: full-duplex-capable sound card

■Microphone / Speaker

■Network or RAS connection

■Operating System: Microsoft Windows 98 / ME / 2000 / XP

Recommended

■CPU: PIII 1 GHz or comparable processor

■RAM: 128 MB

■Hard drive capacity: 50 MB

■VGA: 800 * 600, 16 bit

■Sound: full-duplex-capable sound card

■Headset

■10 Mbit/s Network connection

■Microsoft Windows XP

General Information Characteristics

1.3 Characteristics

■Photo-realistic user interface with Skin technology

■Fully-fledged system terminal with all features comparable with

OpenPhone75IP

■Automatic software update (from communications system)

■Answering machine with e-mail notification

■Recording of calls

■Sending of audio e-mails

■Tone generator for call melodies, DTMF and notification tones similar to the

OpenPhone 7x/7x IP system telephones

■Can be completely operated via a PC keyboard

■Alphanumeric dialling via PC keyboard

■Suitable for workstations for the visually-impaired

■Dialling of call numbers/names using “Drag & Drop”

■Automatic RAS dial-in can be configured

■Local voice echo (depending on the sound card)

■Configuration assistant (including sound card configuration)

■Control via the CTI applications of other providers is possible

■Voice codecs G.711, G.729A, G.723.1 each with VAD (Voice Activity Detection)

and dynamic jitter buffer adjustment

■RTP/RTCP

■Echo suppression, AEC (Acoustic Echo Cancellation)

Installation Characteristics

2. Installation

Please note that to install OpenPhone IPC you must have administrator rights for

your PC.

1. Run the “IPhoneSetup.exe” file.

2. Select the language in which the instal-

lation is to be made and click on OK.

3. Click on Next.

4. Now select the directory on your hard

drive into which you would like to install

OpenPhone IPC and confirm by clicking

on Next.

Installation Characteristics

5. Select the desired version:

OpenPhone IPC with Interface:

OpenPhone IPC with an interface for

mouse and/or keyboard operation. This

alternative is skin-capable and can also be

used with a CTI application.

OpenPhone IPC without Interface:

OpenPhone IPC without an interface can

only be used with a CTI application and

cannot be used without a CTI application.

If you have selected the OpenPhone IPC

with an interface, you can now select the

skins you would also like to install and

then click on Next.

Activate one of the plugins listed if a corre-

spondig component is installed on your

PC, then click on Next.

6. Select the directory in the Start menu in

which OpenPhone IPC is to be installed,

then click on Next.

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