Digi Connect Sensor Manuale per l'uso e la cura

Digi Connect Sensor Telit Modem

Firmware Update

Update Guide

Revision history—90002339

Revision Date Description

A February 2019 Initial release.

B February 2019 Additional edits.

C November 2022 Documentation update.

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property of their respective owners.

Disclaimers

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commitment on the part of Digi International. Digi provides this document “as is,” without warranty of

any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or

merchantability for a particular purpose. Digi may make improvements and/or changes in this manual

or in the product(s) and/or the program(s) described in this manual at any time.

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Digi Connect® Sensor Telit Modem Firmware Update 2

Contents

Digi Connect Sensor+ firmware and cellular modem firmware update

Update process 4

Update the Connect Sensor firmware 4

Update the cellular modem firmware 4

Update Connect Sensor+ firmware from Digi Remote Manager

Prerequisites 5

Step 1: Open Remote Manager 5

Step 2:Update the Connect Sensor+ firmware 6

Update the cellular modem firmware over the air (FOTA)

Prerequisites 7

Step 1: Open Remote Manager 7

Step 2: Confirm the current firmware revision 7

Step 3: Determine the Update String 8

Step 4:Initiate the firmware update 9

Updating multiple devices 10

Step 5: Confirm the new firmware revision 11

Troubleshooting the FOTA update 11

Digi Connect® Sensor Telit Modem Firmware Update 3

Digi Connect Sensor+ firmware and cellular modem

firmware update

This document describes how to update Connect Sensor+ firmware and the cellular modem firmware

to resolve cellular brown-out failures.

It applies to the Connect Sensor+ containing one of these LTE modems:

Model Description Revisions

Telit LE910-NA1 AT&T 20.00.524.0

20.00.525.2

Telit LE910-SV1 Verizon 20.00.012.3

20.00.015.0

Update process

The process is done in two steps:

Update the Connect Sensor firmware

In this step you will update the current Connect Sensor+ firmware.

nUpdate Connect Sensor+ firmware from Digi Remote Manager

Update the cellular modem firmware

In this step you will update the cellular modem firmware.

nUpdate the cellular modem firmware over the air (FOTA)

Digi Connect® Sensor Telit Modem Firmware Update 4

Update Connect Sensor+ firmware from Digi Remote

Manager

This section describes how to update the Connect Sensor+ firmware. The Connect Sensor+ firmware

should be updated before updating the cellular modem firmware.

The update process is initiated from the Digi Remote Manager. It requires a working cellular

connection. It does not require physical access to the device.

Prerequisites

nRemote manager account

nDevice ID of the Connect Sensor to update

nConnect Sensor firmware update file

nModem firmware update file name

Step 1: Open Remote Manager

1. Open a web browser and navigate to Remote Manager.

2. Log into your account.

3. Click Devices in the menu on the left side.

4. Find the device ID for the Connect Sensor+.

5. Click the device ID to open your device. The Device ID looks like this string: 00010000-

00000000-03566100-72829951.

6. Check the Firmware Version of the device. Connect Sensor+ firmware version 2.1.1.3 or later

is needed to update the modem firmware.

nIf the firmware version is 2.1.1.3 or later, you do not need to update the firmware. Skip

to updating the cellular modem firmware: Update the cellular modem firmware over

the air (FOTA).

7. Review the Device ID, which looks like this string: 00010000-00000000-03566100-72829951. It

contains the IMEI of the modem. Make note of the device ID. You will need the device ID later to

start the modem firmware update process.

Digi Connect® Sensor Telit Modem Firmware Update 5

Update Connect Sensor+ firmware from Digi Remote Manager Step 2:Update the Connect Sensor+ firmware

Digi Connect® Sensor Telit Modem Firmware Update 6

Step 2:Update the Connect Sensor+ firmware

This step is needed if the Connect Sensor+ firmware is less than version 2.1.1.3.

1. Click Actions >Update Firmware. The Update Firmware screen displays.

2. Click Choose File.

3. Select the desired Connect Sensor+ firmware update file and click Open.

4. Click Update.

The next time the Connect Sensor+ is scheduled to connect to Remote Manager, it will start the

firmware update process. To cause the device to connect immediately, press the Wake button on the

device.

Once started, the update will take a few minutes to complete. After the device completes the update,

it will reconnect to the Remote Manager the next time it is scheduled to do so.

Update the cellular modem firmware over the air

(FOTA)

The update process is initiated from the Digi Remote Manager. It requires a working cellular

connection. It does not require physical access to the device.

Prerequisites

nRemote manager account

nDevice ID of the Connect Sensor+ that you wan to update

nModem firmware update file name

Step 1: Open Remote Manager

1. Open a web browser and navigate to Remote Manager.

2. Log into your account.

3. Click Devices in the menu on the left side.

4. Find the device ID of your device.

5. Click the device ID to open your device and review the device ID.

The Device ID looks like this string: 00010000-00000000-03566100-72829951. It contains the

IMEI of the modem. Make note of the device ID. You will need the device ID later to start the

modem firmware update process.

Step 2: Confirm the current firmware revision

1. Click Settings from the tabs at the top of the page.

2. Click Status.

3. Review the information in Mobile Information panel. Note the current revision in the Revision

field.

The desired revision is 20.00.527.0 for AT&T modems, or 20.00.017.0 for Verizon modems. If the

modem is already at this revision or later, no firmware update is needed.

Digi Connect® Sensor Telit Modem Firmware Update 7

Update the cellular modem firmware over the air (FOTA) Step 3: Determine the Update String

Digi Connect® Sensor Telit Modem Firmware Update 8

Step 3: Determine the Update String

Find the firmware revision in this table, and copy the corresponding update string:

Model and string Revision Update file name Patch size

LE910-SV1 20.00.012.3 UpdPkg_LE910_SV1_

1G_20.00.012.3_

20.00.017.0.bin

4,277,678

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx

MF9TVjFfMUdfMjAuMDAuMDEyLjNfMjAuMDAuMDE3LjAuYmlu

LE910-SV1 20.00.015.0 UpdPkg_LE910_SV1_

1G_20.00.015.0_

20.00.017.0.bin

506,950

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx

MF9TVjFfMUdfMjAuMDAuMDE1LjBfMjAuMDAuMDE3LjAuYmlu

LE910-NA1 20.00.524.0 UpdPkg_LE910_NA1_

1G_20.00.524.0_

20.00.527.0.bin

932,846

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx

MF9OQTFfMUdfMjAuMDAuNTI0LjBfMjAuMDAuNTI3LjAuYmlu

Update the cellular modem firmware over the air (FOTA) Step 4:Initiate the firmware update

Digi Connect® Sensor Telit Modem Firmware Update 9

Model and string Revision Update file name Patch size

LE910-NA1 20.00.525.2 UpdPkg_LE910_NA1_

1G_20.00.525.2_

20.00.527.0.bin

877,554

ZnRwMS5kaWdpLmNvbQAyMQBhbm9ueW1vdXMAdGVzdABzdXBwb3J0L3RlbGl0AFVwZFBrZ19MRTkx

MF9OQTFfMUdfMjAuMDAuNTI1LjJfMjAuMDAuNTI3LjAuYmlu

Step 4:Initiate the firmware update

1. In the Remote Manager, click API Explorer.

2. Select Examples > SCI > Data Service > Send Binary Request.

3. A template request (in XML) displays. Delete the template and replace with the XML below.

nPatch the #Device ID# with the correct value from Step 1.

nPatch the #Update string# with the value from Step 3.

<sci_request version="1.0">

<data_service allowOffline="true" synchronous="false">

</targets>

<device_request target_name="FTP_OTA" format="base64">

#Update string#

</device_request>

</requests>

</data_service>

</sci_request>

4. Click Send.

5. Enter your user name and password if prompted.

Update the cellular modem firmware over the air (FOTA) Step 4:Initiate the firmware update

Digi Connect® Sensor Telit Modem Firmware Update 10

The next time the Connect Sensor+ is scheduled to connect to Remote Manager, it will start the

firmware update process. To cause the device to connect immediately, press the Wake button on the

device.

Once started, the update will take a few minutes to complete. After the device completes the update,

it will reconnect to the Remote Manager the next time it is scheduled to do so.

Updating multiple devices

The above example shows how to update a single Connect Sensor+. More than one device can be

updated with a single Remote Manager request.

To update a list of devices, add their device IDs to <targets> in the request. For example:

</targets>

To update all devices in a Remote Manager group, add the group name to <targets>.

For example:

</targets>

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