ElectSys Emerald ICE Manuale utente
Emerald ICE
Digital Key
Telephone System
TM
Flash Voicemail User Guide
This manual is provided to you by ElectSys; acertified dealer that installs
and supports Tadiran systems. Call us at 717-665-2141
or visit www.electsys.biz
The information contained in this document is proprietary and is subject to all
relevant copyright, patent and other laws protecting intellectual property, as well as
any specific agreement protecting TADIRAN TELECOM, INC. (herein referred to as
the “Manufacturer”) rights in the aforesaid information. Neither this document nor
the information contained herein may be published, reproduced or disclosed to third
parties, in whole or in part, without the express, prior, written permission of the
Manufacturer. In addition, any use of this document or the information contained
herein for any purposes other than those for which it was disclosed is strictly
forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make
changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable.
However, no responsibility is assumed by the Manufacturer for the use there of nor
for the rights of third parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the
Manufacturerʹs product(s) are for informational purposes only and are not
warranties of future performance either express or implied. The Manufacturerʹs
standard limited warranty, stated in its sales contract or order confirmation form, is
the only warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is
granted nor liability assumed in relation thereto unless specifically undertaken in the
Manufacturerʹs sales contract or order confirmation. Information contained herein is
periodically updated and changes will be incorporated into subsequent editions. If
you have encountered an error, please notify the Manufacturer. All specifications are
subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2003.
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide Record of Revisions
ROR
Record of Revisions
Catalogue Number Release Date Supercedes Comments
Initial Release August 12, 2003
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide Table of Contents
TOC
Table of Contents
1 Introduction ........................................................................................................................ 1-1
Capabilities ............................................................................................................................. 1-2
Document Overview ............................................................................................................. 1-3
Document Conventions ........................................................................................................ 1-4
Applicable Documents.......................................................................................................... 1-4
2 Learning the System.......................................................................................................... 2-1
The * Key................................................................................................................................. 2-1
The # Key................................................................................................................................. 2-2
Interrupting the Prompts - Dial Ahead Function.............................................................. 2-2
How to Use this Guide.......................................................................................................... 2-2
3 Getting Started ................................................................................................................... 3-1
Accessing Your Mailbox ....................................................................................................... 3-1
Disconnecting from the System ........................................................................................... 3-1
4 Basic Operations................................................................................................................. 4-1
Reviewing Your Messages.................................................................................................... 4-1
Playback Controls.................................................................................................................. 4-2
Options while Reviewing ..................................................................................................... 4-2
Skip a Message ....................................................................................................................... 4-3
Cancel Play of Messages....................................................................................................... 4-3
Replay a Message................................................................................................................... 4-3
Save a Message....................................................................................................................... 4-3
Delete a Message.................................................................................................................... 4-4
Reply to a Message ................................................................................................................ 4-4
Send a Call Directly to Voice Mail....................................................................................... 4-4
5 Message Information......................................................................................................... 5-1
Send a Copy to Someone Else.............................................................................................. 5-1
Sending a Message ................................................................................................................ 5-2
To send a message:................................................................................................................ 5-2
6 Additional Operations ...................................................................................................... 6-1
Changing Your Mailbox Greeting....................................................................................... 6-1
What is a Good Mailbox Greeting? ..................................................................................... 6-1
Reviewing Your Greeting..................................................................................................... 6-2
Deleting Your Greeting......................................................................................................... 6-2
Recording Your Name .......................................................................................................... 6-3
Temporary Greeting..............................................................................................................6-3
Review Your Temporary Greeting...................................................................................... 6-4
Delete Your Temporary Greeting........................................................................................ 6-4
Table of Contents Emerald ICE Flash Voice Mail Mailbox Owner’s Guide
TOC
7 Passwords ............................................................................................................................ 7-1
Outcall Notification ............................................................................................................... 7-1
Turn Outcall On/Off.............................................................................................................. 7-2
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide LIST OF FIGURES
LOT
List of Tables
Table 1. Document Conventions ............................................................................................ 1-4
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide 1-1
1 Introduction
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The Emerald ICE Voice Flash Voice Mail is a powerful, compact voice processing
system that uses state-of-the-art Digital Signal Processing hardware and software,
interfaced with the Emerald ICE compact communications platform.
All voice processing uses digital voice processing chips for the utmost in voice clarity
and reliability.
This compact, high-performance, solid-state voice processing system has been
designed to provide today’s business with a feature-rich system enabling small
companies to project the image of a much larger company. Since a large majority of
all telephone transactions require only one-way communications, the voice mail
function contributes to streamlining business communications.
The purpose of this manual is to provide instructions for programming using the
System Administrator’s Mailbox.
Programming is performed through either a series of easy-to-follow menus accessed
from HyperTerminal on a PC or by the System Administrator’s Mailbox. Refer to the
Emerald ICE Flash Voice Mail Installation Manual for instructions on the programming
performed on a PC.
1-2 Emerald ICE Flash Voice Mail Mailbox Owner’s Guide
Introduction
1
Capabilities
The basic system includes the ability to:
Send messages in telephone answering and voice mail mode.
Send copies of messages.
Send messages to multiple destinations.
Obtain a summary count of messages waiting for review.
Delete, reply, save, or skip a message.
Receive message information indicating the date, time, and sender information, if
available.
Change recorded name, personal greeting, and password.
In addition, the system provides:
Playback controls when sending or reviewing messages.
A temporary greeting.
In order to simplify message storage, two queues are used. The new message queue
stores all messages which have not been reviewed by the subscriber. The saved
message queue is used to store already reviewed messages for future action.
As messages are recorded, they need to be stored in such a way that they can be
retrieved efficiently. The system stores messages in mailboxes.
Users, or subscribers, are assigned mailbox numbers for
their private use. Each mailbox is protected by a user-defined password. Thus,
subscribers are the only ones who can retrieve messages left in their mailboxes.
More than one person can use the system at the same time. Each port allows one
user access to the system. A port is a path to the system. For example, up to eight
users could be recording or reviewing messages at the same time with an eight-port
system. Since not all users would be accessing the system at the same time, many
users can be supported. User commands are just one digit long. They do not have to
be memorized since the system is constantly prompting users about what to do.
By using a Touch Tone® phone, you can receive or send messages from any location
through your voice mailbox. If you are busy in your office or away on a business
trip, customers, vendors, or other employees can leave you detailed messages in
your voice mailbox. Since the mailbox is password-protected, these messages are
completely confidential.
Emerald ICE Flash Voice Mail Mailbox Owner’s Guide 1-3
1 Introduction
Document Overview
This document is is arranged in the following sections:
Chapter 1: Introduction- this chapter describes the overall capabilities of the system
including System Capabilities, Basic Operation, and an overview of this document.
Chapter 2: Learning the System – this chapter provides descriptions of the use of the
* key, the #key, interrupting prompts and how to use this guide.
Chapter 3: Getting Started – this chapter provides instructions on how to access
mailboxes and disconnecting from the system.
Chapter 4: Basic Operations –this chapter provides instructions on how to review
messages and options after reviewing, playback options, skipping messages,
replaying messages, saving and deleting messages and replying to messages.
Chapter 5: Message Information - this chapter describes how to listen to message
information such as time and date of delivery and sending copies to others in the
voicemail system.
Chapter 6: Additional Operations - this chapter provides instructions on how to
change your mailbox greeting, review your greeting, delete your greeting, record
your name, and how to record, review and delete a temporary greeting.
1-4 Emerald ICE Flash Voice Mail Mailbox Owner’s Guide
Introduction
1
Document Conventions
This manual uses several conventions to convey information more clearly to the
reader. It is recommended that the conventions shown below in Table 1 be reviewed
and understood before continuing.
Table 1. Document
Conventions
Convention Purpose
Normal Used for body text throughout the manual.
Normal, italic Used in describing actual voice prompts.
Bold, italic type Use for menu items, form names or items.
Normal, bold Used to indicate keystrokes, filenames, device names,
etc.
Press Means to press a specific key. (e.g. press ESC means
to press and release the Escape key once.)
Enter Means to type the specified information and then
press ENTER (e.g. enter TEST.TXT means type
TEST.TXT on the keyboard and press ENTER.)
NOTE Indicates an informational note associated with a
procedure, action or item.
Keystroke Keys (i.e. 1, 9 e) Indicates a keystroke from a keyboard.
Applicable Documents
The following documents should be available.
Emerald ICE Flash Voice Mail Installation Manual
Indice
