www
.elinz.com.au
/
sales@elinz
.com.au
1300
881
773
www
.elinz.com.au
/
[email protected]om.au
1300
881
77
3
There are four voice prompts in the progress
1. “Please configure camera by scanning code or AP hot spot”
2. Select your Wi-Fi and login with your password, after the device
makes a noise like “beep” you will hear this “Please wait for Wi-Fi
connecting”.
3. “Please wait for internet connecting” after getting the Internet ip
address.
4. “Internet connected welcome to use cloud camera”
A. If you can’t go to the second step, please check your Wi-Fi channel is not
hidden, and the Wi-Fi router can’t be so far from the camera. If this way
doesn’t work, please scan the QR code to add the camera.
B. If you can’t go to the third step, please reduce the number of the Wi-Fi
users, and delete the special characters of your Wi-Fi password.
C. If you can’t go to the forth step, please try again, if it still doesn’t work,
please contact the seller.
2. Why does it have an interval while the video is recording to the TF card
The size of the video file is limited. Once the video size close to the critical
value, the video file will be created, and the next video will continue to be
recorded, there is an interval but so short.
3. The TF card can’t be identified？
Please check the TF card if it meets the quality requirements, when the Wi-Fi
signal is not good, it also can’t be identified.
4. The video recording timeline is blank after the cloud service expired.
The video can’t be replayed after cloud service expired, if there is no TF card
in the camera, the video can’t be recorded. If the TF card is always working,
but the video files disappeared, please check the Check TF card state, if it is
normal in the App but no video has been recorded, please format the TF card.
If it still doesn’t work, please get a new TF card and try again.
5. Why I can’t get the notifications on my phone？
Make sure the App get the message pushing rights
Otherwise, when you are watching the real-time video in the App, there is no
warning notifications, because it’s unnecessary to send notifications when you
are watching the video online.
Advanced message push system, the warning notifications won’t be pushed to
your phone all the time, but it will record all the messages and videos.
6. Camera disconnect？
Please check the power and the Internet then restart the camera. If this way
doesn’t work, please remove the camera and add it again in the App.
7. Circle in the video, video runs slowly？
Circle in the video means it’s still loading, please check your network
environment.
For any inquires, issue or comments concerning our products, please send
us an email to the address below and we will respond as soon as possible.
Feel free to contact us at 1300 881 773, send us an email at
