Emerald EE-HWS-A1-220 Manuale di istruzioni
USER GUIDE &
INSTALLATION
MANUAL
All-In-One
Wi-Fi Enabled
Hot Water
Heat Pump
RESIDENTIAL
EE-HWS-A1-220 EE-HWS-A1-220E
EE-HWS-A1-270 EE-HWS-A1-270E
EE-HWS-A1-320 EE-HWS-A1-320E
COMMERCIAL
EE-HWS-A1-220-1/-2 EE-HWS-A1-220E-1/-2
EE-HWS-A1-270-1/-2 EE-HWS-A1-270E-1/-2
EE-HWS-A1-320-1/-2 EE-HWS-A1-320E-1/-2
USER GUIDE
WELCOME 4
WARRANTY 6
IMPORTANT TIPS 7
EMERALD APP 8
SMART ACTIONS AND SCHEDULING 8
WI-FI PAIRING 10 - 11
CONTROLLER INSTRUCTIONS 12 - 14
Thank you
Thank you for choosing an Emerald hot water heat pump.
Emerald designs its heat pumps to provide years of ecient
and hassle-free sustainable hot water heating.
Please take time to read this document and keep it for
future reference.
Welcome to your
Emerald heat pump
The Emerald heat pump and Emerald app oer advanced hot
water heating.
Unlike standard electric water heaters, Emerald heat pumps
leverage advanced technology to extract heat from the air,
delivering exceptional energy and cost savings. Think of it
as a reverse refrigerator, which absorbs heat from the air,
compresses it, and transfers that heat to your water.
Emerald heat pump's can save up to 80% on your hot
water costs while enjoying ecient and eco-friendly hot
water heating. Pair it with the Emerald app for even greater
energy saving and convenience.
4
5
Registering your
warranty gives
you more from
Emerald
Scan the QR code to download the Emerald app.
By connecting your heat pump to the app, your
warranty will automatically be registered.
OR
Visit emeraldenergy.com.au/registerwarranty and
follow the instructions to complete the warranty
registration.
Enjoy the benefits when you
register your warranty.
• Priority customer support.
• Tips and advice to maximise savings with your
Emerald heat pump.
• Exclusive product updates and promotions.
• Peace of mind knowing your hot water heat pump
is protected.
6
ALLOW YOUR HEAT PUMP TO
BREATH
Your heat pump needs air to work properly and
heat your hot water. If you block or restrict the
air around it, it won't work as well.
Please don't put items next to your heat pump
that can get in the way of the air it needs.
A ROUTINE CLEAN FOR YOUR
HEAT PUMP
For the best performance of your heat pump,
we suggest regular cleaning to prevent the
accumulation of dirt and leaves that could
impact its operation.
SERVICING YOUR HEAT PUMP
For best eciency, we recommend servicing
your heat pump. As with other electrical
appliances servicing can identify and resolve
issues that could aect your heating system.
Important things
to remember
There are a few key points to remember to help
keep your heat pump running smoothly.
7
The Emerald app provides you with convenient control and monitoring
capabilities for your heat pump hot water system.
Here's what you can do with the app:
Monitor electricity consumption
View information on your heat pump hot water systems electricity usage
.
Real-time hot water temperature
Access real-time temperature data of your hot water, ensuring you always
know the current status.
Remote control anywhere, anytime
Enjoy the flexibility of remotely controlling your heat pump, allowing you
to turn it on or o from anywhere via your mobile phone.
Boost your hot water
Activate the Boost feature to speed up the heating process of your hot
water tank when you need it to be ready quickly.
Put your heat pump in Silent Mode
Opt for a quieter operation by activating Silent Mode.
Convenient control with
the Emerald app
8
Turn your heat pump
on or o anywhere,
anytime
Real-time water tank
capacity
Boost your tank to heat
your water quickly
Get valuable energy
consumption data
Real-time water tank
temperature
Quieter operation with
silent mode
Automate hot water
with Smart Actions
Smart Actions to help save
even more
What are Smart Actions?
Smart Actions is a feature designed to
automate temperature control. It allows you
to set specific rules for your heat pump,
enabling it to adjust temperature settings
based on your preferences.
How do Smart Actions work?
Smart Actions will maintain your preferred temperature
while saving you energy and money according to your
preferences.
How can you save with Smart Actions?
Eciency, Convenience and Control
Smart Actions enhance the energy eciency of your
heat pump by automating its behavior, leading to lower
energy consumption and reduced bills. These actions
simplify your routine by maintaining the hot water tem-
perature at your desired level without constant adjust-
ments, oering convenience while conserving energy.
Additionally, you enjoy personalised control, allowing
you to tailor the heat pump settings for optimal oper-
ation times and minimising energy waste, enhancing
your overall experience.
Examples of Smart Actions
• Solar Soaker
Leverage excess solar energy by setting your heat
pump to automatically turn on when your solar panels
are generating surplus power. This allows you to heat
your hot water using free solar energy.
• Set Schedules to Heat Your Water
Set your schedules so that your system will only turn
on during your o-peak electricity times - saving you
money on your electricity bills.
Set up a Smart Action in 3 easy steps:
1. In the Emerald app, click Smart Actions
2. Create and name your new Smart Action. Select a
'Trigger' that you want to activate your system e.g.
’Schedule’.
3. Set the 'Action’. This is the device you wish to be
activated by the trigger - in this case, it would be
your Heat Pump.
For step by step instructions visit:
emeraldhome.com.au/support-faq
9
Solar soaker now on.
Heat pump is running on surplus solar
power.
Your water temperature is low.
You may want to turn on boost mode.
10
11
WI-FI PAIRING
WIFI PAIRING YOUR HEAT PUMP
WIFI PAIRING STEPS
1. Download the Emerald app and log in or create a new account.
2. Tap the (+) button on the app's home screen select "Add Product."
3. Choose between Bluetooth mode (recommended) or AP mode
for device pairing.
4. Connect your mobile device to a 2.4GHz Wi-Fi network using the
correct password.
5. Ensure the Heat Pump is powered on and the controller's display
is active.
6 Follow the in-app instructions to activate Pairing Mode on the
Heat Pump based on the chosen mode.
TOP TIP: Ensure child lock is turned o by holding the power button
for 5 seconds. (1)
7. Confirm the Wi-Fi symbol is flashing on the Heat Pump's display. (2)
8. Return to the app and follow the on-screen prompts to complete
the pairing process.
9. Select the correct model number and scan the heat pump's serial
number using the app.
10. Enter the installation date.
Your Heat Pump should now be paired and available for you to
access via the Emerald app.
PAIRING TROUBLESHOOTING TIPS
If you are having trouble pairing the Heat Pump, please check the
following:
- Ensure your mobile device is connected to a 2.4GHz Wi-Fi
network.
- Ensure Wi-Fi password is correct as sometimes 2.4GHz password
can be dierent.
- If possible, move your Wi-Fi router close to your heat pump.
Alternatively, set up a Wi-Fi extender to increase signal strength.
TIP: Device will time out after 2 minutes. Even if Wi-Fi icon is still
flashing, it is recommended you follow the below steps to put device
back into pairing mode.
Press the button + or depending on pairing mode.
(1) (2)
Need assistance?
Visit online troubleshooting customer support.
emeraldenergy.com.au/contact-us
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