
ENI warrants to the original purchaser for aperiod of one year from the date of delivery, each instrument to be free from
defects in materials and workmanship. For aperiod of one year, ENI will, at its option, adjust, repair, or replace defective
parts, without charge to the original purchaser, so that the instrument performs according to its specifications.
When warranty service is required, the instrument must be returned, transpOTtation prepaid, to the factory or to one of ENTs
designated service centers. If, in our opinion, the instrument has been damaged by accident, unreasonable use, buyer-supplied
software or interfacing, improper site preparation or maintenance, or abnonnal conditions of operation, repairs will be billed
at standard rates. In this case, an estimate will be submitted before the work is started.
THIS LIMITED WARRANTY IS EXCLUSIVE AND ENI MAKES NO OTHER WARRANTIES. EXPRESS OR IMPLIED, AND ALL OTHER
EXPRESS ORALOR WRITTEN WARRANTIES AND ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS K)R APARTICULAR PURPOSE OR OTHER WARRANTY OF QUALITY AREEXCLUDED AND
DISCLAIMED. IN NO EVENT SHALL ENI BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM BREACH OF ANY WARRANTY. WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABIUTY OR FITNESS FOR APARTICULAR PURPOSE, OR FROM ANY CAUSE WHATSOEVER. INCLUDING
NEGLIGENCE. Buyer’s sole and exclusive remedy under this warranty shall be repair or replacement as set forth above, or if
ENI is unable to repair or replace the defective part within areasonable time, arefund of the price of the part or goods which
give rise to the warranty claim.
Service and Technical Assistance
For Technical Support for your particular application, contact the nearest ENI Sales and Service Center. The following
information will help us provide you with prompt and efficient service:
•All of the information contained on the unit’s name plate.
•Detailed description (i.e. physical damage and/or performance anomalies, quantitative and/or qualitative deviation from
specifications), including miscellaneous symptoms, dates and times.
•The environment and circumstances under which the issue developed.
•Names and telephone numbers of important contacts.
•Supporting test data and/or records that can be provided.
•Any previous, related conversations and/or correspondence with ENI.
For Service or Repair contact the closest Customer Service Department with the following information:
•Model and serial number
•Detailed description of malfunction
•hirchase order number
•Your company’s "BUI To" and "Ship To" address
You wUl receive aRMA (Return Materials Authorization) number, the wananty status of the unit to be returned and
estimated repair charge, if any. The RMA number is your authorization number. Please type this number on your purchase
order and shipping label. After ENI receives the unit, afirm quote and estimated date of completion will be given.
ENI East Coast
ENI West Coast
ENI Europe
ENI Germany
ENI Japan
Sales and Service Locations
ADivision of Astec America, Inc., 100 Highpower Road, Rochester, NY 14623
Tel: (716) 427-8300 Fax: (716) 427-7839 Service: (716) 292-7478
2065 Martin Ave., Suite 101, Santa Clara, CA 95050
Tel: (408) 727-0993 Fax: (408) 727-1352
Mundells Court,Welwyn Garden City, Hertfordshire AL lEN England
Tel: (0707) 371558 Fax: (0707) 339286
Holderackerstrasse 14, D-7016 Geriingen, Germany
Tel: 07156-21095 Fax: 07156-49372
541 Aoyogi, Kunitachi, Tokyo 186, Japan
Tel: 0425 22901 1Fax: 04025 222636
Fujita Bldg 4F, 2-27 Nishitenmna 3-chome, Kita-Ku, Osaka 530, Japan
Tel: 06-367-0823 Fax: 06-367-0827