We have four different filter cartridges to choose from for the Solo filter
system. Please refer to the information to a specific filter cartridge model. If
you have question, please contact customer service.
Q: Why does black water come out during flushing?
A: It’s normal that black water may come out when flushing. The purpose is to
remove carbon powder remaining on the surface of filter materials. You can
normally use it after flushing for 5 minutes.
1-Year Limited Product Warranty
Product warranty will only be effective after the purchase is registered for
warranty through Envig’s website: https://www.envig.cc/pages/warranty.
The warranty of our product covers defects in materials and workmanship
from the original date of purchase. During the warranty period, we will replace
or repair any part which is deemed to be defective at our discretion, provided
the product has not been subjected to tampering, alteration, negligence of
regular maintenance or improper use after delivery. The cost of repair or
replacement under those excluded circumstances shall be borne by the
consumer. This limited warranty does not cover filters and all other parts or
components that require regular replacement as a result of ordinary usage
under specified conditions. This limited warranty only applies if the system is
installed, used, and maintained in compliance with all instructions and
requirements enclosed with the system.
The manufacturer or reseller shall assume no liability for the determination of
the proper equipment necessary to meet your water quality requirements,
and we do not authorize others to assume such obligation on our behalf. You
must verify and test on your own risk the suitability of any information with
respect to the product for your specific application.
This limited warranty shall only be void if:
1. the system is not used under the specified conditions,
2. the cartridge filters are not replaced as recommended, or
3. the product is purchased from someone other than our official
website or authorized resellers.
