Epygi QX50 Manuale di servizio

Manual II: Administrator’s Guide

Edition 2, October 2014

SW Release 6.0.1 and higher

QX50/QX200/QX2000; (SW Version 6.0.x) 2

QX50/QX200/QX2000 Manual II: Administrator’s Guide

Notice to Users

This document, in whole or in part, may not be reproduced, translated or reduced to any machine-readable form without prior written approval.

Epygi provides no warranty with regard to this document or other information contained herein and hereby expressly disclaims any implied warranties of

merchantability or fitness for any particular purpose in regard to this document or such information. In no event shall Epygi be liable for any incidental,

consequential or special damages, whether based on tort, contract or otherwise, arising out of or in connection with this document or other information

contained herein or the use thereof.

Windows and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their

respective proprietors.

Emergency 911 Calls

YOU EXPRESSLY ACKNOWLEDGE THAT EMERGENCY 911 CALLS MAY NOT FUNCTION WHEN USING QUADRO OR QX AND THAT EPYGI TECHNOLOGIES,

LTD. OR ANY AFFILIATES (AGENTS) SUBSIDIARIES, PARTNERS OR EMPLOYEES ARE NOT LIABLE FOR SUCH CALLS.

Limited Warranty

Epygi Technologies, LTD. (‘Epygi’) warrants to the original end-user purchaser every Quadro and QX to be free from physical defects in material and

workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of

purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its

discretion, either repair or replace products that prove to be defective.

This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power

sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an

authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced or deleted; (v) damage due to

lightning, fire, flood or other acts of nature.

In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental or consequential damages resulting from the

use of the product, its accompanying software or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation,

expressed, implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software, and specifically

disclaims its quality, performance, merchantability or fitness for any particular purpose.

Return Policy

If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The Integrator will

provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization

Number to your retailer.

Please provide a copy of your original proof of purchase. Upon receiving the defective unit, Epygi, or its service center, will use commercially reasonable

efforts to ship the repaired or a replacement unit within ten business days after receipt of the returned product. Actual delivery times may vary depending

on customer location. The Distributor is responsible for shipping and handling charges when shipping to Epygi.

European Limited Warranty

The European Limited Warranty is the same as the Limited Warranty above, except the warranty period is for two years from the date of purchase.

Extended Warranty

Extended Warranty Option

Epygi offers an extended warranty program available for purchase by end users. This option is available at the time of purchase, extending the users

original warranty for an additional three (3) years. Combined with the original warranty, the extended warranty would offer a total of five (5) years

protection for European end users and four (4) years protection for non-European end users.

Extended Warranty Statement

Epygi Technologies, LTD. extends its Limited Warranty for an additional period of three (3) years from the date of the termination of the original Limited

Warranty period (proof of purchase required).

Epygi reserves the right to revise or update its products, pricing, software, or documentation without obligation to notify any individual or entity. Please

direct all inquiries to:

Epygi Technologies, LTD.

1400 Preston Road, Suite 300, Plano, Texas 75093

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

Administrative Council for Terminal Attachments (ACTA) Customer Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Located on the equipment is a label that contains,

among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the

telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on the telephone line may result in

the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the

number of devices that may be connected to the line, as determined by the total REN’s contact the telephone company to determine the maximum REN for

the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may

be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right

the file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this

happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted

service.

If trouble is experienced with this equipment, please contact EPYGI TECHNOLOGIES, LTD.

If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the

problem is resolved.

Electrical Safety Advisory

To reduce the risk of damaging power surges, we recommend you install an AC surge arrestor in the AC outlet from which the Quadro or QX is powered.

Industry Canada Statement

This product meets the applicable Industry Canada technical specifications.

Safety Information

Before using the Quadro or QX, please review and ensure the following safety instructions are adhered to:

•To prevent fire or shock hazard, do not expose your Quadro or QX to rain or moisture.

•To avoid electrical shock, do not open the Quadro or QX. Refer servicing to qualified personnel only.

•Never install wiring during a lightning storm.

•Never install telephone jacks in wet locations unless the jack is specified for wet locations.

•Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network interface.

•Use caution when installing or modifying cable or telephone lines.

•Avoid using your Quadro or QX during an electrical storm.

•Do not use your Quadro, QX or telephone to report a gas leak in the vicinity of the leak.

•An electrical outlet should be as close as possible to the unit and easily accessible.

Emergency Services

The use of VoIP telephony is made available through IP networks such as the Internet and is dependent upon a constant source of electricity, network

availability and proper operation of the equipment. If a power outage, network disruption or equipment failure occurs, the VoIP telephony service could

be disabled. User understands that in any of those events the Quadro or QX may not be able to support 911 emergency services, and further, such services

may only be available via the user's regular telephone line or mobile lines that are not connected to the Quadro or QX. User further acknowledges that any

interruption in the supply or delivery of electricity, network availability or equipment failure is beyond Epygi's control and Epygi shall have no

responsibility for losses arising from such interruption.

Music on Hold Copyright

The default Music on Hold on the Quadro or QX is a 22 second fragment from Chopin's Nocturne Op.9 #2 performed by Marina Vardanyan and kindly

provided to Epygi Technologies, LTD. The recording is royalty free.

Compliance with Laws

You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for

compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

Table of Contents

Manual I: see Installation Guide

Step-by-step guide to install and configure QX IP PBX basically.

Manual II: Administrator's Guide

About this Administrator's Guide..................................................................................................................................................................................8

QX IP PBX’s Graphical Interface.....................................................................................................................................................................................9

Dashboard – Administrator’s Main Page ............................................................................................................................................................................................. 9

Administrator’s Menus..................................................................................................................................................................................................10

Setup Menu .......................................................................................................................................................................................................................10

Basic Setup ................................................................................................................................................................................................................................................. 11

System (LAN) – System Configuration Wizard ........................................................................................................................................................................................................... 11

Internet (WAN) - Internet Configuration Wizard ......................................................................................................................................................................................................12

Needed Bandwidth for IP Calls.................................................................................................................................................................................................................................... 14

Date and Time Settings......................................................................................................................................................................................................................................................... 15

System Mail Settings – Email (SMTP) ............................................................................................................................................................................................................................. 16

SMS Settings – Short Text Messaging ............................................................................................................................................................................................................................. 17

System Security......................................................................................................................................................................................................................................... 18

Licensed Features..................................................................................................................................................................................................................................... 18

Feature Keys............................................................................................................................................................................................................................................................................. 18

Free Trial Activation.............................................................................................................................................................................................................................................................. 19

Redundancy ............................................................................................................................................................................................................................................... 20

Language Pack........................................................................................................................................................................................................................................... 20

Update Languages for IP Phones ...................................................................................................................................................................................................................................... 21

Extensions Menu .............................................................................................................................................................................................................22

Extensions Management......................................................................................................................................................................................................................... 23

Add Extension.......................................................................................................................................................................................................................................................................... 24

User Extension Settings .................................................................................................................................................................................................................................................25

Pickup Group Extension Settings ............................................................................................................................................................................................................................... 32

Call Park Extension Settings......................................................................................................................................................................................................................................... 34

Paging Group Extension Settings ............................................................................................................................................................................................................................... 36

ACD Group Extension Settings .................................................................................................................................................................................................................................... 37

Recording Box Extension Settings .............................................................................................................................................................................................................................40

Recording Box.................................................................................................................................................................................................................................................................... 42

Attendant Extension Settings ...................................................................................................................................................................................................................................... 43

Extension Codecs.............................................................................................................................................................................................................................................................. 49

Call Park and Directed Call Park Service .................................................................................................................................................................................................................51

Barge In Service ................................................................................................................................................................................................................................................................ 51

Add Multiple Extensions...................................................................................................................................................................................................................................................... 52

User Extension Bulk Import ............................................................................................................................................................................................................................................... 52

Conferences................................................................................................................................................................................................................................................ 53

Conferences Management...................................................................................................................................................................................................................................................54

Add Conference ....................................................................................................................................................................................................................................................................... 55

Email Default Settings........................................................................................................................................................................................................................................................... 55

Upload Universal Extension Recordings............................................................................................................................................................................................ 55

Upload Universal Extension Recordings - Hold music.......................................................................................................................................................................................56

Extensions Directory ............................................................................................................................................................................................................................... 56

Receptionist Management ..................................................................................................................................................................................................................... 57

ACD Management ..................................................................................................................................................................................................................................... 60

Authorized Phones Database ................................................................................................................................................................................................................ 64

Call Back Services ............................................................................................................................................................................................................................................................. 65

Interfaces Menu...............................................................................................................................................................................................................67

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IP Lines ........................................................................................................................................................................................................................................................ 68

IP Line Settings ........................................................................................................................................................................................................................................................................ 69

Supported SIP Phones .......................................................................................................................................................................................................................................................... 69

Programmable Keys Configuration ................................................................................................................................................................................................................................. 70

IP Phone Templates............................................................................................................................................................................................................................................................... 71

IP Phones Logo ........................................................................................................................................................................................................................................................................ 72

FXS Gateways ........................................................................................................................................................................................................................................................................... 73

FXS Lines ..................................................................................................................................................................................................................................................... 74

FXS (On-board) Line Settings ............................................................................................................................................................................................................................................74

Diagnostic Loopback ............................................................................................................................................................................................................................................................. 75

Hot Desking......................................................................................................................................................................................................................................................................... 75

FXO Settings ............................................................................................................................................................................................................................................... 76

E1/T1 Trunk Settings .............................................................................................................................................................................................................................. 77

Incoming Interdigit Service ................................................................................................................................................................................................................................................ 84

ISDN Trunk Settings................................................................................................................................................................................................................................. 85

External PSTN Gateways......................................................................................................................................................................................................................... 89

Authorization Parameters................................................................................................................................................................................................................................................... 89

Telephony Menu..............................................................................................................................................................................................................90

VoIP Carrier Wizard ................................................................................................................................................................................................................................ 91

Call Routing Table .................................................................................................................................................................................................................................... 92

Call Routing............................................................................................................................................................................................................................................................................... 99

Local AAA Table ................................................................................................................................................................................................................................................................... 100

Global Speed Dial Directory............................................................................................................................................................................................................................................. 100

Allowed Characters and Wildcards ........................................................................................................................................................................................................................ 101

Best Matching Algorithm ............................................................................................................................................................................................................................................ 102

Entering SIP Addresses Correctly ................................................................................................................................................................................................................................. 105

SIP Tunnel Settings ............................................................................................................................................................................................................................................................. 105

Class of Service ..................................................................................................................................................................................................................................................................... 106

Call Recording Settings .........................................................................................................................................................................................................................107

NAT Traversal Settings .........................................................................................................................................................................................................................109

General Settings ................................................................................................................................................................................................................................................................... 109

SIP Parameters ..................................................................................................................................................................................................................................................................... 109

RTP Parameters ................................................................................................................................................................................................................................................................... 109

STUN Parameters ................................................................................................................................................................................................................................................................ 110

NAT Exclusion....................................................................................................................................................................................................................................................................... 110

RTP Settings .............................................................................................................................................................................................................................................111

SIP Settings...............................................................................................................................................................................................................................................112

SIP Aliases .............................................................................................................................................................................................................................................................................. 113

TLS Certificates..................................................................................................................................................................................................................................................................... 113

Advanced Settings ..................................................................................................................................................................................................................................113

Voice Mail Common Settings........................................................................................................................................................................................................................................... 113

RTP Streaming Channels .................................................................................................................................................................................................................................................. 114

Gain Control........................................................................................................................................................................................................................................................................... 114

3PCC Settings ........................................................................................................................................................................................................................................................................ 115

RADIUS Client Settings ...................................................................................................................................................................................................................................................... 115

Dial Timeout .......................................................................................................................................................................................................................................................................... 117

Call Quality Notification .................................................................................................................................................................................................................................................... 117

Firewall Menu ................................................................................................................................................................................................................118

Firewall .....................................................................................................................................................................................................................................................119

Firewall and NAT ................................................................................................................................................................................................................................................................. 119

Advanced Firewall Settings ............................................................................................................................................................................................................................................. 119

IDS Log..................................................................................................................................................................................................................................................................................... 119

Filtering Rules .........................................................................................................................................................................................................................................120

View All Filtering Rules ..................................................................................................................................................................................................................................................... 120

Incoming Traffic/Port Forwarding............................................................................................................................................................................................................................... 121

Outgoing Traffic ................................................................................................................................................................................................................................................................... 121

Management Access ........................................................................................................................................................................................................................................................... 121

Call Control Access.............................................................................................................................................................................................................................................................. 121

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SIP Access ............................................................................................................................................................................................................................................................................... 122

Blocked IPs............................................................................................................................................................................................................................................................................. 122

Allowed IPs ............................................................................................................................................................................................................................................................................ 122

Custom Services ......................................................................................................................................................................................................................................123

Service Pool Configuration .............................................................................................................................................................................................................................................. 123

IP Groups ..................................................................................................................................................................................................................................................124

IP Pool Configuration......................................................................................................................................................................................................................................................... 124

SIP IDS Settings .......................................................................................................................................................................................................................................126

Network Menu................................................................................................................................................................................................................127

IP Routing Configuration......................................................................................................................................................................................................................128

IP Static Routes..................................................................................................................................................................................................................................................................... 128

IP Policy Routes.................................................................................................................................................................................................................................................................... 128

PPTP/L2TP Routes ............................................................................................................................................................................................................................................................. 129

DHCP Settings ..........................................................................................................................................................................................................................................129

DHCP Server .......................................................................................................................................................................................................................................................................... 130

DHCP Advanced Settings .................................................................................................................................................................................................................................................. 131

DHCP Leases.......................................................................................................................................................................................................................................................................... 131

DHCP Settings for the VLAN Interface......................................................................................................................................................................................................................... 132

DNS Settings .............................................................................................................................................................................................................................................132

DNS Server Settings ............................................................................................................................................................................................................................................................ 132

Dynamic DNS Settings ....................................................................................................................................................................................................................................................... 133

PPP/ PPTP Settings ................................................................................................................................................................................................................................134

Advanced PPP Settings...................................................................................................................................................................................................................................................... 134

SNMP Settings ..........................................................................................................................................................................................................................................135

Global SNMP Settings......................................................................................................................................................................................................................................................... 135

SNMP Trap Settings ............................................................................................................................................................................................................................................................ 136

VLAN Configuration ...............................................................................................................................................................................................................................136

VPN Configuration ..................................................................................................................................................................................................................................137

IPSec Configuration ............................................................................................................................................................................................................................................................ 137

PPTP/L2TP Configuration ............................................................................................................................................................................................................................................... 140

Status Menu ....................................................................................................................................................................................................................144

System Status...........................................................................................................................................................................................................................................145

General Information........................................................................................................................................................................................................................................................... 145

Network Status ..................................................................................................................................................................................................................................................................... 145

Lines Status............................................................................................................................................................................................................................................................................ 145

Memory Status...................................................................................................................................................................................................................................................................... 147

Hardware Status .................................................................................................................................................................................................................................................................. 147

SIP Registration Status ...................................................................................................................................................................................................................................................... 148

IP Lines Registration Status............................................................................................................................................................................................................................................. 148

License Status ....................................................................................................................................................................................................................................................................... 148

Events ........................................................................................................................................................................................................................................................149

System Events....................................................................................................................................................................................................................................................................... 149

Event Settings ....................................................................................................................................................................................................................................................................... 149

Call History ...............................................................................................................................................................................................................................................150

Successful, Missed and Unsuccessful Calls ................................................................................................................................................................................................................ 150

Call History Settings ........................................................................................................................................................................................................................................................... 151

CDR Archive........................................................................................................................................................................................................................................................................... 152

Archiving Settings ............................................................................................................................................................................................................................................................... 153

RTP Statistics......................................................................................................................................................................................................................................................................... 154

FAX Statistics......................................................................................................................................................................................................................................................................... 155

Conference History ................................................................................................................................................................................................................................155

Conferences ........................................................................................................................................................................................................................................................................... 155

Successful Calls and Unsuccessful Outgoing Calls .................................................................................................................................................................................................. 156

CDR Settings .......................................................................................................................................................................................................................................................................... 156

LAN/WAN..................................................................................................................................................................................................................................................157

LAN and WAN Interface Statistics................................................................................................................................................................................................................................. 157

Statistics....................................................................................................................................................................................................................................................158

Network Transfer ................................................................................................................................................................................................................................................................ 158

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PSTN Channel Usage........................................................................................................................................................................................................................................................... 159

Maintenance Menu .......................................................................................................................................................................................................160

Diagnostics ...............................................................................................................................................................................................................................................161

Security Diagnostics ........................................................................................................................................................................................................................................................... 161

Call Capture............................................................................................................................................................................................................................................................................ 161

Ping ........................................................................................................................................................................................................................................................................................... 162

Traceroute.............................................................................................................................................................................................................................................................................. 163

System Logs..............................................................................................................................................................................................................................................163

System Logs Settings.......................................................................................................................................................................................................................................................... 163

Remote Logs Settings......................................................................................................................................................................................................................................................... 164

Logs Archive.............................................................................................................................................................................................................................................164

User Rights Management......................................................................................................................................................................................................................165

Users ......................................................................................................................................................................................................................................................................................... 165

Roles ......................................................................................................................................................................................................................................................................................... 166

Backup/Restore......................................................................................................................................................................................................................................166

Automatic Backup ............................................................................................................................................................................................................................................................... 167

Download Legible Configuration................................................................................................................................................................................................................................... 167

Upload Legible Configuration ......................................................................................................................................................................................................................................... 168

Firmware Update....................................................................................................................................................................................................................................168

Upload Firmware................................................................................................................................................................................................................................................................. 169

Get Firmware From Server.............................................................................................................................................................................................................................................. 170

Automatic Firmware Update........................................................................................................................................................................................................................................... 171

Reboot...................................................................................................................................................................................................................................................................................... 171

Registration Form ............................................................................................................................................................................................................................................................... 172

Appendix: PBX Services for QX IP PBX’s Administrator.....................................................................................................................................173

Appendix: Conference Services for Moderators and Participants ..................................................................................................................174

Appendix: System Default Values.............................................................................................................................................................................176

Administrator Settings..........................................................................................................................................................................................................................176

Extension Settings ..................................................................................................................................................................................................................................182

Appendix: Moderator's Menus ..................................................................................................................................................................................184

Conference Moderator’s Main Page...................................................................................................................................................................................................184

Conference Progress..............................................................................................................................................................................................................................185

Recorded Conferences ..........................................................................................................................................................................................................................186

Conference Settings ...............................................................................................................................................................................................................................187

Recording Settings .............................................................................................................................................................................................................................................................. 188

Customization....................................................................................................................................................................................................................................................................... 189

Participants............................................................................................................................................................................................................................................................................ 190

New Participants Configuration .............................................................................................................................................................................................................................. 191

Handset Added Participants Configuration......................................................................................................................................................................................................... 192

Schedule .................................................................................................................................................................................................................................................................................. 192

Send Notification Mail........................................................................................................................................................................................................................................................ 193

Appendix: Software License Agreement.................................................................................................................................................................194

Manual III: see Extension User's Guide

Describes detailed the menus available for extension users and includes further all call codes at a glance.

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

About this Administrator's Guide

The QX IP PBX Manual is divided into three parts:

•Manual-I: Installation Guide gives step-by-step instructions to provision the QX IP PBX and configure the phone extensions with the Epygi SIP Server.

After successfully configuring the QX IP PBX, users will be able to make SIP phone calls to remote QX IP PBX devices, make local calls to the PSTN and

to access the Internet from devices connected to the LAN.

•Manual-II: Administrator's Guide explains all QX IP PBX management menus available for administrators only. It includes a list of all System Default

Values.

•Manual-III: Extension User's Guide explains all QX IP PBX management menus available for extension users. A list of all call codes can be found there,

too.

This guide contains many example screen illustrations. Since QX IP PBXs offer a wide variety of features and functionality, the example screens shown may

not appear exactly the same for your particular QX IP PBX as they appear in this manual. The example screens are for illustrative and explanatory

purposes, and should not be construed to represent your own unique environment.

QX IP PBX’s Graphical Interface describes to the QX IP PBX's graphical user interface and explains all recurrent buttons.

Administrator’s Menus explains the Administrator's management pages according to the menu structure shown on the main page of the QX IP PBX

management.

Appendix: PBX Services for QX IP PBX’s Administrator explains PBX features for administrator accessible from the handset.

Appendix: System Default Values lists all factory defaults.

Appendix: Moderator's Menus explains all menus that can be accessed and configured by conference moderators. (Applicable if the Conference Server

and/or the Video Conferencing features are activated on the system.)

Appendix: Software License Agreement includes the contract for using QX IP PBX's hardware and software.

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

QX IP PBX’s Graphical Interface

Dashboard – Administrator’s Main Page

When the administrator logs in, the Epygi QX Management page is displayed with a table of active calls (including information about call peers, call

duration and start time) at the startup. The number of total active calls is displayed below the table.

The button Terminate next to each active call is used to terminate the corresponding call.

The Start Recording button next to each active call (except for calls to Auto Attendant) is used to manually start the recording of the corresponding call.

Once the call recording is started, the button changes to Stop now used to manually stop the call recording. The call recording can be restarted again if

needed.

The following main menus are available on Epygi QX50/QX200/QX2000: Setup,Extensions,Interfaces,Telephony,Firewall,Network,Status and

Maintenance. By clicking on menus the administrator may access the settings in each respective category and perform actions specific to each category.

The following menus may additionally occur when pressing to the PBX or Conference extensions:

•Your Extension (see Manual III: Extension User’s Guide)

•Conference

The Return link is used to return to the Epygi QX50/QX200/QX2000 Management page.

Fig.II- 1: Epygi QX IP PBX Management page

The functional button Renew Wan IP Address appears on the administrator’s main QX IP PBX Management page if the QX IP PBX device acts as a DHCP

client. The Renew WAN IP Address button is used to obtain a new WAN IP address in case, e.g., the QX IP PBX moves to another network.

The button Pending Events will be displayed in the upper right corner of the Administrator’s Main Menu page. Clicking on the button will lead to the

Events page that can be also accessed from the Status Menu.

Language selection is available only when the custom Language Pack has been uploaded and it is used to enable custom language for QX GUI or returning

back to the default language - English.

The list of Users currently logged in is seen in the lower right corner of the Administrator's Main Menu. Information about IP address user accessed QX

IP PBX GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current version of the QX IP PBX's

firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed during that time, user will be